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Savings alert! 21% below average rates

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Reviewed 2 weeks ago via mobile

From beginning to end my self and my husbands experience has been amazing! staff is so friendly especially Patricia H. and Astrid at the beach lobby bar near the reception they went above and beyond to make us feel comfortable, always trying to accomadate us and very helpful if we needed to find a location or to refer us for activities to do we could always count on them. W e had such a great time at the resort we didn't even have to leave the hotels, there is so much to do and the size of the resort is enormous, luckily the hotels offer a shuttle to take you around but if you prefer to walk just remember to bring comfortable shoes the views are magnificent and well worth the walk. The receptionists at the hotel were always very friendly and hospitable enough to accomadate us with a very impressive room, which was always left impeccably clean by our hotel maids karina and soledad again always so warm and welcoming. The resort its self is always well tended to and perfectly manicured definitely the cleanest resorts i have been too, the buffets are super impressive and always had something for every one (great for those picky eaters). Overall our stay has been spectacular, i wish i could stay forever, Barcelo Maya will be missed, we both look forward to bringing our friends and family next year!! BARCELO MAYA #1 RESORT TO STAY, YOU WILL NOT REGRET STAYING HERE!!!

Stayed: June 2018, travelled as a couple
Thank marialepe035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 2 weeks ago

Dear marialepe035,

Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Just got back from 2 Weeks at this resort, after reading up on reviews before hand I was a little worried as there was some bad reviews but after going I'm not sure these people stayed at the same hotel.

First of all, the check in was quick, probably about 5-10 mins, everything was explained to us in detail and staff were so helpful, he directed to guest services where we could purchase wi-fi, this was $34 a week for 2 devices, a little disappointing that we had to pay for 24 hour wi-fi at a 5* hotel but they do have 6 hours a day free wi-fi, 10am-1pm in the mall and 3pm-6pm in another location. I would hope they make it free 24/7 all over in the future.

The room was very big and a big bathroom too, the decor was a little dated, blue, orange and dark wood, but not an issue, we had 1 king size bed and it was HUGE, it was probably the comfiest bed I have ever slept on. Our towels & face towels were replaced everyday along with the little extras. Mini fridge restocked everyday. Dressing Gowns, slippers, safe and ironing board in wardrobe,

We arrived 3 days before the storm hit so we got to see the beach at it's best, white sand and a clear blue sea, we went snorkelling outside the Palace/Tropical hotel's beach, didn't have to go far out at all to see turtles and lots of fish. As the storm hit it washed up so much seaweed and was non-stop for the rest of our time there, the staff were amazing and spent so much time cleaning it up, we spent a lot of our times at different pools instead, no matter what time we always managed to find free sunbeds, every pool has a swim up bar as well.

The food.. We went to all the Buffets, we found the service at the beach buffet wasn't the best but the food was good, we went to the caribe buffet more, its on the other side of the beach buffet, they had a bit more variety of food and service was better, the colonial and tropical buffets are also next to each other and the food variety and service was much better here, we would probably stay at one of these 2 hotels next time. The breakfast was our favourite as they did everything! We went to the Japanese, Italian, Spanish and Steak House whilst we were here, need to book well in advance as the latest we could get for some of them was 6-6:30pm. We went to the Japanese first, we were a little disappointed as we thought we were getting the show where they cook in front of you but we were placed on this long table with other people and just ordered with a waitress what food we would like, but the food was still good, next we went to the Spanish, this was my favourite, I got the Lamb and it was presented and cooked beautifully we did book to go again but had to cancel, the Steak house was next, very disappointed with this, we ordered 2 Rib Eyes and it was the thinnest piece of steak, like the ones you get from the buffet, so wouldn't go here again, last was the Italian, this was amazing, i ordered the chicken breast and it came with a side of carbonara, if it wasn't at the end of our holiday I would of gone again. We did book the fish restaurant but we had to cancel due to our excursion coming back late.

We booked our excursions through the Hotel rather than thomas cook as they were cheaper, the staff were so friendly and helpful, we first went to Xel-ha which was amazing and was very easy getting there and back with the rep. We then went to Xel-ha again and Xplor, would recommend both of these, so much to do. We also booked online to swim with the dolphins at the hotel before we arrived, we got this for $35 each which was 70% off, we also pre paid for photos that was discounted to $49 each, bit odd that photos would cost more than the experience but happy with the overall price! would recommend booking this way, the experience was great but unfortunately the pool the dolphins were in was very small, the pool for guests were almost triple the size! I would hope they look into this and make a bigger enclosure for them.

Overall, I would love to come back to this hotel and can't wait!

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Adele-GC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 2 weeks ago

Dear Adele,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We got complimentary upgrade to beachfront Jr. Suite room during our 2nd stay. Room is spacious. and clean. Cleaning service is nice and neat. The Food are great especially the nice restaurant dinners! You got what you paid for just in meals already. Then there are night entertainment for the family to enjoy. Beach are beautiful with lots of palm trees and lounge chairs. Many pools and kids pools are fun and entertaining! Excellent resort!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Sunshinelookup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 2 weeks ago

Dear Sunshinelookup,

Firstly we would like to thank you for choosing our Barceló Maya Beach hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

The room quality was poor until I paid to upgrade to a premium level. Those rooms and amenities were awesome. WiFi nor restaurant reservations were available at reasonable hours until I upgraded. There should be more activities.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank magraham2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 2 weeks ago

Dear magraham2018,

We first would like to thank you for choosing our Barceló Maya Beach for your holidays in the Mayan Riviera and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This is a great hotel with good facilities and decent food although in some of the restaurants (Santa Fe) the food is poor.

Please avoid Vaccaciones Barcelo however. The customer service is practically non existent and once they have your money they are unhelpful, rude, ingnorant and unwilling to be helpful. We booked an evening cruise and the day of the cruise it was thunder, rain and choppy seas. So we asked to cancel. They said they could change the day but we are unable to do so as we leave the next day so asked to cancel. A flat no is the answer. The attitude of the supervisor i dealt with was unbelievable. He is not fit to be a supervisor of a customer facing company. Either that or he needs a hell of a lot of training. How can we have a sunset cruise without any flaming sun!!!!

His attitude is you paid already so tough. I am happy to accept his decision to not refund but his attitude and behaviour are wrong. As a supervisor he is not setting a good example for his staff in how to deal with people.
Utzmaac is unprofessional
Avoid him at all costs.

Stayed: June 2018, travelled as a couple
1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 2 weeks ago

Dear Richard,

first of all, we would like to thank you for choosing Barceló Maya Beach for your vacation.

We greatly regret that your stay was tarnished by a bad impression about the service provided by a fellow Barceló Vacation but we would have appreciated that you had valued your stay at the hotel for the service of the staff, the food, the cleaning and not for a detail in particular, which we transfer to the responsible person.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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