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“A fabulous private vacation for a very large...”
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60 reviews
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Overview
Villa -
10 Bedrooms, 11 Bathrooms, Sleeps 20
Puerto Aventuras, Yucatan Peninsula

Reviews from our community

Excellent - based on 60 reviews
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Reviews from our community

Date | Rating
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English first
English first
Spanish first
Any
English first
ebepark
New York City, New York
1 review
“A fabulous private vacation for a very large group! Loved it all.”
Reviewed 18 April 2016 for a stay in April 2016

Every year, I travel with a large group to Riviera Maya / Puerto Aventuras region for about a week. I can confidently say that this year's location at the Hacienda villas were the most amazing place we've stayed to date in Mexico. The site is maintained very well and we had support staff all day long - for cleaning, cooking, bartending, etc. The fact that the beach was right in our backyard along with the pools and paddleboats made it an even better experience. We will return next year for sure!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Service
Liked least: Nothing!
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candace L
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unforgettable and Memorable Experience...We are coming back”
Reviewed 15 April 2016 for a stay in April 2016
1
person found this review helpful

I was part of a large group of 41 people that stayed comfortably at Hacienda Del Mar and Hacienda Corazon.

The pros:
*Amazing, friendly, and responsive staff - the premise was beautifully maintained. The rooms were gorgeous, outfitted with A/C, and bathrooms. The style is open and there is this unforgettable view from the front door to the pool to the beach. Mimi, who is the property manager, is a joy to work with - she was only accommodating and lovely. She went out of her way to take care of all the little details that you wouldn't normally think except. She exceeded expectations in every way possible.
*Exceptional food - it was all made with love...we had quite a few vegetarians, vegans, and gluten-free eater here and they did a custom menu that offered alternatives. :)
*Awesome equipment - we took out the kayaks every day as well as the paddle boards, all of which were in great shape.
*Beautiful and spacious rooms - the bathrooms were equipped with full showers, which included this wonderful smelling honey and organic soap and shampoo.
*The staff cleaned the rooms everyday - they even folded everyone's clothes!
*Open access to the beach.
*Very close to town with many opportunities to activities.
*Again, staff was super attentive and responsive. I was organizing this trip from London and they answered at least hundreds of emails and called me to work out all the little details of the trip.

The cons: NONE.

Overall, it was superb experience and we all felt at home. We are already looking to come back again next year...!

Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LosGatosT...
Los Gatos, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful but horribly maintained”
Reviewed 14 April 2016 for a stay in April 2016
4
people found this review helpful

First, the good. The property is right on the beach and it is beautiful. We were there for 6 days for my daughter's wedding. We had spectacular weather and a great week with family and friends. The facility is elegantly decorated, colorful, and fantastically located on a very placid beach.

I rented their two adjacent Villas - Hacienda Corazon and Hacienda del Mar.

More good. The staff was incredible. Friendly, service oriented. Chefs, kitchen staff, butler, bartender, concierge. All great. Fantastic. I gave them all a good tip.

All in all we had a great week. Great weather. Great location. Beautiful setting. When you have all that and you’re surrounded by good friends and family and it’s your daughter’s wedding it’s high tide and all is well. But much is hidden.

Now for the bad. This is NOT a luxury resort, in spite of the super luxury pricing. While the facility is beautiful, it is very poorly maintained. Several problems -

Plumbing.
Virtually no one had any water pressure in their showers. And it was almost impossible to get the water temperature to a comfortable level. It was either scalding hot or too cold. It took literally four or five minutes to adjust the water to a temperature you might find bearable. A couple rooms had no hot water at all.

The mechanisms in the toilets are aged and in disrepair. It required a lot of handle jiggling to stop the endless running of water after a flush in my bathroom. Others reported the same issue. On the night of the wedding, in the main bathroom servicing the courtyard where the reception was being held, the toilet handle literally fell off in the hands of one of our guests. Upon inspection, it was obvious that the plastic had frayed over the years and failure was imminent. You can’t make this up.

Air Conditioning.
In several of the rooms the air-conditioning didn’t work. Very embarrassing.

Sporting equipment.
Most of the equipment was aged and tattered. The straps on the kayaks were frayed and torn and wouldn’t hold the seat backs in place. Some of the paddle boards had broken fins, rendering them inoperable on the water. Some of the paddles were aged and the handle ends were without protective covering so you risked cutting yourself on exposed metal.

In April, these Villas are priced at $25,000 USD each per week. It is inconceivable that some of that money can not make it’s way to the simple upkeep of plumbing, air conditioning and equipment.

On the day we had to check out we had to be out by 10am. Another party was coming in to occupy in four hours. I can assure you that whoever was coming in after us was going to have exactly the same experience with the facility that we did. There was nothing but a cleaning staff when we left. There was not a property manager to be found. And I am certain that the party before us experienced the same facility that we did.

So if you’re thinking of going to one of the facilities owned by these people, I would suggest that you get a personal guarantee from them on the state of the facilities and equipment. I’d also suggest withholding a percentage of the payment that can not be made until you’re back to your home and had a few days to digest your experience. These people charge a lot of money and are obviously not engaged.

And to top it off -
They presented the final bill for miscellaneous supply items on the last day and they presented the total amount in pesos. But they presented the final sum owed in US dollars. It was nearly seven thousand dollars. I keep a currency conversion application on my iPhone. The US sum was over 10% more than the prevailing currency conversion rate. I told the bill presenter that the bill was incorrect. She said that the owners charged a conversion rate of their own choosing. I told her that the owners do not get to set the currency conversion rate unless they control the international money market. Anyway, if you’re not on you’re toes they’ll rip you off for an extra 10% on your final bill just as you’re trying to get out the door and get to the airport. Caveat emptor.

And finally -
Do not under any circumstances use their wedding coordinator. There are too many complaints to catalogue, but it goes like this. Don’t buy the demo. Whatever you see in the sales cycle is not what you get. When you get there - she is AWOL, missing in action, and inept. It’s a Where’s Waldo experience. She just fades into the background and people were literally asking where she was all day long on the wedding day. And she shows up that day dressed like she’s headed to Walmart. The only persistence she showed was in having one of her assistants harass the bride all day long on her wedding day for a 1700 dollar bill for a vendor that had already been paid by wire transfer a full week before. Enough said. Huge disappointment. If you’re contemplating a wedding, let me repeat - under no circumstances should you use the wedding coordinator there.

Bottom line - Disengaged and absentee ownership. You do not get what you pay for.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location and Setting
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Apr 2016
Good morning sir,

Thank you for staying with us and thank you for taking the time for your comments. The owners and team are reviewing all points for action.

We are very sorry to hear that your experience here was not that of our other wedding groups and guests. We pride ourselves on giving our guests personal attention and service. Congratulations to your family, we have seen some of the wedding photos and they are truly stunning. We hope that you will return and experience the Haciendas in their splendor.

Our very best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunil S
Great Neck, New York
1 review
“Amazing Family Reunion!!!”
Reviewed 14 January 2016 for a stay in December 2015

I have an extended family of 16 people and we were looking for a vacation villa for the holiday week. We booked the Hacienda Corazon and we ended up having an amazing family reunion!!! The 10 bedrooms were very comfortable. The living room, den, and beachside dining room were perfect common spaces for the family to spend time together. In addition, the pool and beach were in our backyard for more family fun.

However, the best part of this villa experience was the service. Mimi, our concierge, took care of all the details - transportation back and forth from the airport, excursions to Playa Del Carmen and the Tulum ruins, etc. She arranged a photographer to take family pictures and a pinata for a birthday party. We could ask for anything and she would deliver. Chef Luigi, Alfonso, and Delina took care of the kitchen. We ate all of our meals at the villa and all of the meals were gourmet quality. Each day, Chef Luigi would sit with us and plan the next day's meals. In our group, we had vegetarian diners and gluten-free diners. Chef Luigi, Alfonso, and Delina made sure everyone had a feast everyday. Jorge, our butler, took care of our day-to-day needs. He would be with us the whole day and eventually, he knew our drink orders before we could even ask him for them. He made sure that we had towels by the pool and that our common spaces were clean. He knew our "tea time" at 5PM required hot beverages and biscuits. He spoiled us!!! Finally, the housekeeping staff and the maintenance staff made sure all was clean and working at the villa.

If you like being pampered and enjoy ocean views, I would strongly recommend the Hacienda Corazon for family gatherings. We had a great time!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The service, the attention to detail, and the ocean views.
Liked least: Nothing
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snosearch
Orange County, California
Level 6 Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“INCREDIBLE LOCATION, LUXURIOUS VILLA, PERFECT STAFF AND SUPPORT”
Reviewed 20 October 2015 for a stay in October 2015
2
people found this review helpful

Absolutely the nicest luxury villa we've had the privilege to enjoy. Gorgeous and top-drawer in every way, from the spacious house, to the kitchen, household, concierge and cleaning and maintenance staff courteously taking care and pampering you as honored guests. Beach right in front, beautiful pool area, interior hacienda courtyard, game and living rooms, impeccably furnished with many luxury finishes and amenities. Totally hated to leave, and could not have been nicer.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Everthing
Liked least: Nothing
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Adults2
Children0
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