We have been in Tulum the past two summers, spending much of 6 weeks frequenting this restaurant. We have always enjoyed the food, atmosphere, and wait staff until today. I never dispuite small amounts in a check that I disagree with...we are human and mistakes happen. I do not however appreaciate a hustle. It was obvious the wait staff were trying to pocket extra money when incomplete and multiple tickets were presented. (none of which were accurate)
To the owner...you have a great restaurant, make sure your managers and wait staff realize that customers treated with honesty and respect are vital to any thriving business. Feel free to contact me about how you are being undercut on alcohol sales being excluded from meal tickets and expected on top of total payment in cash, not tied to any printed ticket. Quite the hustle...unfortunate, considering we’ve recommended the location to multiple families...not again.
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