We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
Agoda.comUS$130
Aloft.comUS$136
PricelineUS$154
Expedia.comUS$130
Hotels.comUS$130
TravelocityUS$130
View all 10 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (25)
Filter reviews
25 results
Traveller rating
24
0
0
0
1
Traveller type
Time of year
LanguageAll languages
Traveller rating
24
0
0
0
1
Show reviews that mention
All reviews daily breakfast the entire staff front desk eduardo usd beach
Selected filters
Filter
Updating list...
8 - 13 of 25 reviews
Reviewed 26 February 2021

My boyfriend and I stayed here on our first trip to Tulum. To our surprise we were the first guests to reserve through Marriott for this hotel and the staff welcomed us with an amazing Mayan ritual. Prior to our arrival the hotel FOM, Eduardo, reached out and arranged transportation from the airport for us. The entire staff was extremely hospitable and catering, but I'd like to give special shout outs to both of the Eduardo's working the Front desk, Sergio the GM, and Moses at the rooftop. The rooftop pool area is beautiful and we enjoyed going up daily for drinks. There weren't many guests in the hotel so at times we felt like we had our own little private hang out spot at times. We rented bikes/mopeds during our stay but the times we did use taxi the staff were able to get them for us easily. The Day before our checkout Sergio arranged for Covid testing at the hotel which made traveling back to the US super easy.. Speaking of Covid the staff were all wearing masks and the hotel is doing a great job at meeting guidelines so travelers shouldn't be worried. The location is also great. We were able to walk to several restaurants nearby as well as a large grocery store. We enjoyed riding our bikes to the beach, but a taxi ride was only about $10 USD. I could go on and on about how great this hotel was. I have stayed at other Aloft hotels, but this property has been the best and as a Marriott Gold member it has been one of my favorite Marriott properties overall I highly recommend this hotel!

Room tip: We booked a King City View. Design is nice and modern. It was just me and my boyfriend so just enough room. TV had Netflix
Date of stay: February 2021
    • Location
    • Rooms
    • Service
Thank joycelynkeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Parra, General Manager at Aloft Tulum, responded to this reviewResponded 26 February 2021

Dear Ms. Keller,

It has been a real pleasure to be your hosts during your stay in Tulum and great pleasure to receive our first guests booking through Marriott.
We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Talent efforts and takes the time to put them in writing. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our property a leader in excellence.
Thank you for highlighting the attributes of the hotel and the good location, but above all, the interest we have in offering safety and hygiene for our guests in these difficult times.
Your recommendation is very valuable to us.
Once again, thank you for your thoughtful comments.
We look forward to the opportunity of serving you in the future.

Cordially.

Sergio Parra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021

This hotel has just opened and the experience was fantastic. Close to the beach and close to the town. The rooftop has an incredible view over the infinity pool. They told me a lot of events are coming and I look forward to be back soon!

Room tip: I stayed at a junior suite with private terrace and great views
Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank Egbert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Parra, General Manager at Aloft Tulum, responded to this reviewResponded 25 February 2021

Dear Egbert B,

Thank you for your recent correspondence regarding Aloft Tulum.
We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
Once again, thank you for your thoughtful comments.
We look forward to the opportunity of serving you in the near future.

Sincerely,

Sergio Parra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed yesterday
Google Translation

Date of stay: April 2021
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago
Google Translation

Date of stay: April 2021
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago
Google Translation

Date of stay: March 2021
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews