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Reviewed 15 February 2021 via mobile

The check in process was a circus. Completely disorganized and no sense of urgency. The front desk person was extremely unprofessional and lacks hospitality skills. The property itself felt very unsafe, untidy, and felt like we were camping outside. The room was very basic and not as it appears online. Have very low expectations or you will be extremely disappointed. The location is also not ideal if you would like access to a beach. I rebooked at another hotel, and was not offered a refund. Good luck!

Date of stay: February 2021
Trip type: Travelled solo
Thank lourod617
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 February 2021

I was in the hotel for 3 nights the service is great. The staff very friendly. Great location. The hotel gives free bikes for the guests.
If You have plans to visit Tulum
Aroma Tulum is a great option

Date of stay: February 2021
Trip type: Travelled on business
Thank GourmetBali2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 February 2021

I booked this place months ago and if I had read the most recent reviews I would’ve cancelled. It’s a complete scam! The pictures are all angles and professionally done as to give you a certain impression when the reality is completely different. If you read people’s reviews you’ll see they answer but it’s never their fault they make their money by refusing to reimburse you your money! We got there and right off the bat it feels sketchy. You park in street if you Can find parking. Place looks run down. We were shown to our room and it was damp and smelled like sewer. I had booked a suite with a private pool which was not private at all the balconies above and people next door can look into your area. No chairs or hammock like in the pictures. No hot water in public or your private one. When I complained about it they said it wasn’t stated it was a jacuzzi which is not what I meant. I mean who wants a cold tub which is basically what it is a cold tub with water that won’t drain so it’s dirty water. Pillow in the room was ripped and old. Comforter looked dirty. Lamp stopped working. Faucets are rusty and leave ur hands smelling. So infested with mosquitos that we had to leave. They know theres a ton of mosquitoes Yet no nets for sleeping. Once I asked to speak with management we were completely ignored. Have been trying to work on getting a refund from Expedia since I didn’t stay and if since hey didn’t render any services I should get my money back. This place is unacceptable but they refuse to give me my money back. Instead asking for pictures of proof which if you see others complaining about your hotel it should be a red flag that it’s not just one person complaining of the facilities. They are deceitful in the way they promote their hotel and leave out vital information. This hotel ruined my vacation. We had to drive back to Cancun that same day and spend more money to find a hotel to stay at. Save yourself. Save your money, time and the frustration of having to deal with such poor service.

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank JudyHJMA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 January 2021

At arrival I noticed that this place had only street parking . The area where this place is located looks a little sketchy ,dirty, loud at night ,dogs roaming and barking at you. Prior to checking in I had notified the hotel that my service dog would have arrive with me ( they never answered)once I got there he questioned me & I explained what she was staying with me , they didn’t care . He let her stay the first night and after that he came up with this excuse that her hair would be a problem & he would have to charge me an extra person fee ( 60 dollars for all nights ) I asked if he can lower it ,& he firmly said no. We paid it, cause at that point what can we do ? When you shower or even brush your teeth the water has an awful smell , and the taste is disgusting.There is no Toilet seat on the seat ( not sure why) if you turn up the water more than you are supposed to it goes all over the place even outside of the bathroom: we had to place towels all over the floor to avoid spillage . AT this point we let it be: we were afraid to even communicate anything to the nasty staff. On the 2nd day the cleaning lady removed our 2 towels and our only two water bottles ( we had to get up at 4 am to buy water) & only left us with 1 towel . Every time we walked in they gave us this dirty look , & attitude . Once I checked out he inspected the room and questioned where the towels were and I told them that they removed them. IF we could give them a 0 we will. AVOID THIS PLACE!!!! THE ONLY THING THAT ITS GOOD IS THAT ITS CLOSE TO THE CENTRAL

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank CHEKA013089
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 January 2021 via mobile

Aroma is beautiful and it’s in the heart of Centro Tulum but it needs some work. Check-in was kind of complicated because nobody speaks ANY english so have your Google Translator available and ready! They have a nice bar, buttttt...it’s not operational!!! Therefor please do or expect to grab a drink cause that’s not an option! Not even a bear, a soda, nothing. They do have mini fridges stocked in the rooms however there system is broken. Upon checking out the desk attendant wanted to walk the room and check the fridge apparently they were planning on charging us for items we had not consumed. I immediately told them we had not touched anything in the fridge but guess what no English. If they are going to have that amenities than they should also walk the room and complete the inventory upon check-in. The pungle pools are cool and they look nice but there is not any hot/warm water so unless you want to freeze or your visiting on the warmer months you probably will not be able to utilize them. Other than that not horrible but not great either.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank CaseyH435
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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