We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
11 people are viewing this hotel
Booking.com
US$225
View Deal
Free cancellation until 21/02/28
eDreams
US$225
View Deal
Free cancellation until 21/02/28
Trip.com
US$260
US$92
View Deal
SAVE US$168
Free cancellation until 21/02/28
Official HotelUS$135
Agoda.comUS$137
Hotels.comUS$260
View all 14 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (6 284)
Filter reviews
6 285 results
Traveller rating
4 475
1 212
361
132
105
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
4 475
1 212
361
132
105
Show reviews that mention
All reviews los murales rotunda bar thomas moore members lounge time share all inclusive package alfredo full kitchen pool bar shrimp tacos all inclusive plan free shuttle our home away from home change rooms personal concierge pool side main restaurant
Selected filters
Filter
Updating list...
43 - 48 of 6 285 reviews
Reviewed 4 weeks ago

Overall this is a very beautiful resort. The beach is pristine and the many palapas are wonderful to enjoy the ocean. We would have liked to been offered the all-inclusive at check-in as the food at the resort was very good. The front desk could be more helpful, in general. We got in very late and asked where the on site store was, they pointed, but neglected to mention it closed in 15 minutes and we might want to stop there before our room. Also, it would have been nice to know that there was a FREE shuttle into Playa del Carmen and a $3.00 return charge instead of the $20.00 each way that we paid for the 1st week of our stay as we were not told about. Lastly, the hard pressure sales sucked. We were very nice until we were unable to enjoy our vacation with this guy in our faces at every turn.
Tip: if the beds are too hard, request a mattress topper, it made all the difference in the world!

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank theseattlegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear theseattlegirl,

Thank you so much for taking the time to review your recent experience with us.

We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities, and service.

We appreciate you letting us know about our opportunity areas during your stay. We are constantly working to improve the experience of our guests and truly appreciate your feedback.

We hope to welcome you back again soon.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We own 2 timeshare weeks here. We come with up to 18 family members each year. We consider this home but those that don't own here have said that we picked the best resort. I would like to mention some of the people who make us feel like family there. The first smiling face we see is Santiago Hernandez, one of our bellmen. Alfredo Salvatierra greets us in the members lounge. Raymundo Canul and Ramon Wilbert are our go to bartenders. Cornelio Perez is our favorite waiter in La Palapa, David Chimal is our pool waiter. And Aleida is our beautiful housekeeper who keeps our room immaculate. There are so many others to name but there is not enough room here to mention them all. We love all of our family at the Royal Haciendas!!

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MaryD6653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Mary,

Thanks so much for writing a review about The Royal Haciendas.

We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your kind words about Santiago Hernandez, AlfredoSalvatierra, Raymundo Canul, Ramon Wilbert, Cornelio, David, and Aleida and we can't wait to have you back on your next visit to your home away from home.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Can't say enough good things about the Royal Haciendas and its staff. Even in the midst of covid-19, we felt safe around the pools, at the beach, in the restaurants, and around the rest of the property.
Alfredo Salvatierra in the Members Lounge made our trip even better with his hospitality and special drinks and snacks for members.
Our maid, Aleida, did a fantastic job taking care of our villa.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nomad626319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Nomad626319,

Thank you so much for your review.

Our guests' and employees' safety is our top priority. We have always operated to the highest cleaning and sanitation standards, but to meet the current pandemic challenge, we raised our standards to a whole new level. It's very rewarding to learn that you noticed these efforts and that you were able to enjoy a fantastic stay with us.

We appreciate your kind words about our staff, especially about Alfredo and Aleida and we look forward to seeing you again during your next visit to your home away from home.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This location goes above an beyond to make your stay relaxing and special. This is not a high-volume "party" resort, but rather a mellow family place. It's clean and the staff, especially Alfredo Salvatierra, go out of their way to make your stay as pleasant as possible.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DayTrip241360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear DayTrip241360,

Thanks so much for taking the time to give us a review of your stay.

We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities, and service.

We appreciate your kind words about Alfredo and we hope to see you again soon!

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This resort is beautiful and the beach is outstandingly clean. All the staff were very safe with COVID precautions, very friendly and helpful. There were many options for food as well as entertainment if you wanted to participate. The grounds were very neat and quiet throughout our stay.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Barb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Riveros, Other at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Barb H,

Thank you so much for your review.

We have always operated to the highest cleaning and sanitation standards, but to meet the current pandemic challenge, we have raised our standards to a whole new level.

It's very rewarding to learn that you noticed our efforts to keep everyone safe and that you were able to enjoy a wonderful vacation with us.

We appreciate your comments and we look forward to seeing you again during your next visit to the Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews