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Reviews (17 903)
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14 157
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Reviewed 2 April 2018

Excellent service and food. Hotel and rooms are extremely clean, housekeeping did a great job with changing towels and sheets daily. Hotel staff is very friendly and willing to do anything to make your stay the best it can be, especially our butler Juan Jose. Pools and beach were great as well, was always able to find a lounge chair near the pool. We upgraded our room for a personal cabana on the beach and this included a personal butler as well, but there was many cabanas to choose from if its not included in your package. Would highly recommend this all inclusive hotel.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank vanamburgha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 3 April 2018

Dear vanamburgha,

We really appreciate this review. We are very happy to hear that it was a great experience for you. Thank you for choosing us to spend your vacation.
Thank you again for your great review and we hope that you come back and enjoy once again of all our services!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Great hotel. All inclusive really does mean that - including room service and a late buffet. Excellent day & evening entertainment, although the programme may change will no notice and does finished at 10:30pm. Some good restuarants. Note: You can also eat in the sister hotel opposite (they don’t tell you this - the Brazilian restaurant is excellent). Great location, on the beach, but 2 min walk to the shops / bars. Nice pools. Mainly American clientele- avoid spring break!

Room Tip: Room 323 is noisy from generators
Stayed: March 2018, travelled as a couple
1  Thank Karen123503838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 3 April 2018

Dear Karen123503838,

On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

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Reviewed 2 April 2018

The hotel was very nice - nothing special. The food was EXCELLENT - the buffet restaurant and the a la carte restaurants included. Best meal was the ASIANA and Marie Maria a close second. Service was very good at the pool, but when asked for help with a seamstress, the promised service did not come through. Rooms were comfortable and large for the price.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Penny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 3 April 2018

Dear Penny G,

We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation.
We would like to apologize with you for the lack of follow up on the service that you requested,
Thank you again and it will be our honor to have you back with us in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

The food was great and the staff even better. Too many people to name but I really want to stress how helpful the staff actually was. The towel animals on the bed made my wife quite excited every time she saw them. They kept our mini fridge full and even gave me extra when I asked. The nightly entertainment was just excellent! I have heard people complain of smells but we were ON THE COAST. Water kind of does that. Loved this resort! The excursion were over the top awesome!

Stayed: March 2018
Thank Whammons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 3 April 2018

Dear Whammons,

On behalf of all staff of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for reviewing our resort. We are most pleased to see this great comment.
We look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

My husband and I stayed at the Royal at Playa del Carmen (the week of March 17th) and our stay could not have been better! The room, the view, the ocean, the weather, the pool, the food, the service and the staff were all fabulous. We felt completely safe in Playa and ventured out to different restaurants. We would highly recommend this resort! Our bar waitress, Amelia, was amazing and we never had to wait for servicefor beverages. Zenaide, our housekeeper, came everyday and our room was always spotless and she can do amazing animals with towels that I loved!! My husband and I enjoyed a deep tissue massage as well as a pedicure, wonderful!

Room Tip: We chose the swim-up pool that we shared with three other couples and it was a blast. Our location was very coveted by other guests.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Rene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 2 April 2018

Dear Rene A,

Thank you very much for taking the time to share with us your wonderful review! It makes us so happy to know that you had a great holiday with us.
We want to thank you for granting us with the opportunity to host you.
We look forward to welcoming you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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