Clean the seaweed off the beach. Wasn't a problem for other resorts yet yall did little to nothing for the 7 days we were there. And replace the missing tile on your pool. Yall got enough workers. Disappointed. Security guards around pool are rude expect for Nicoli.
Room was fine.
Best thing about El Faro is the location.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
We had a good stay at El Faro in Playa Del Carmen. We were there to see Mayan ruins, swim in the cave rivers, see the sea turtles, and enjoy the beach and Quinta Avenida. El Faro was generally what was represented on Trip Advisor. It seemed like one of the nicest places to stay in the downtown area of PDC. There is very little in the way of service since it's a condo residence, but the units are nice and the pool and beach area are comfortable and appealing. We hardly interacted with anyone from El Faro, but they were helpful and friendly. The condo we stayed in is owned by an investor group, and their people were helpful (thanks, Juan and Corazon!). I did have to call a few times to request more paper towels or to replace the filtered water supply or remind them that we were supposed to get clean towels every other day. Upon request, they followed-up promptly.
My biggest issue is that we were paying U.S. resort prices for less than U.S. quality resort services. The same goes for just about everything in PDC. Maybe it was because it's the high season, so we were paying top dollar for everything while the service levels aren't quite up to par because the system is stressed by the number of people being served. I love visiting Mexico and Latin America generally (lived in South America for a couple of years when I was younger) and really enjoy the Latin culture, but it seems that getting a local experience at a local price requires going to more remote areas than the major resort towns. In any event, it was a good trip. But I am not dying to go back and would rather venture to elsewhere next time.
|Check-in / front desk||Service|
|A romantic getaway||Older travelers|
|Luxury-minded travelers||Rugged travelers|