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Amazing

Renee, Nala, and Diego were great! Alex got some great photos and the drone captured great video... read more

Reviewed 5 weeks ago
daniellemU8908QV
via mobile
Engaging, Educational and Memorable Dolphin Encounter

What an incredible experience! During a recent "moms getaway weekend" we decided to do something we... read more

Reviewed 13 September 2021
S2MCO
,
Orlando, Florida
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Reviewed 3 September 2021 via mobile

We swam with dolphins before but this experience by far has been the most professional. It exceeded our expectations and made up for the lack of professionalism my family and I experienced at a different location. @dolphindiscovery is very responsive and seeks to ensure that guests get a quality experience. We had a one-hour private session @dolphinrivieramaya with trainer Rene, and Dolphins Nala and Diego. June, our photographer was assigned to us upon check-in. Both her and Rene were phenomenal! Rene was amazing and constantly engage us with the Dolphins. June never left our side and took some very good pictures of us and our sea friends, we received 164 pictures to be exact! Rody and Paola’s customer service skills are second to none. All the staff was very helpful, friendly, warm and accommodating! These are the qualities I always look for at any institution where I am a paying customer. Amir learned a lot about dolphins and would go on and on to his Nana about his experience! We can’t wait to be back. Thank you for an unforgettable experience! ❤️

Date of experience: August 2021
Thank jadoremattis84
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mario D, Gerente at Dolphin Discovery, responded to this reviewResponded 1 week ago

Hello jadoremattis84

We greatly appreciate your visit at Dolphin Discovery Playa Del Carmen Maroma and especially for taking the time to tell us about your experience with us.

We are very pleased to know that we met your expectations and know that our staff was aware of your expectations and that they were of excellent quality.

We are happy that you could keep with your memories,

We will tell Renee, June, Rody and Paola about your review,

We hope to have the pleasure of seeing you in the future very soon.

Best regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2021 via mobile

We had a great time Jorge very knowledgeable and Erica was fabulous and not to forget Angelica and Bonnie

Date of experience: September 2021
Thank 943iggyg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mario D, Gerente at Dolphin Discovery, responded to this reviewResponded 1 week ago

Hello 943iggyg

We greatly appreciate your visit at Dolphin Discovery Playa Del Carmen Maroma and especially for taking the time to tell us about your experience with us.

We are very pleased to know that we met your expectations and know that our staff was aware of your expectations and that they were of excellent quality.

We will tell Jorge and Ericka about your review,

We hope to have the pleasure of seeing you in the future very soon.

Best regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2021

Very disappointed with the customer services, I was assured a refund several months ago. No refund and not even a reply to my emails. Wouldn’t book with this company again.

Date of experience: August 2021
Thank Jeni D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mario D, Gerente at Dolphin Discovery, responded to this reviewResponded 29 August 2021

Hello Jeni D

We appreciate your visit to Dolphin Discovery Playa Del Carmen Maroma and especially for taking the time to tell us about your experience with us.

We are sorry for the issues that you have. Your opinion is critical to us so that we can improve,

We hope to have the pleasure of seeing you in the future very soon.

Best regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2021 via mobile

Super fun experience! Paula was so professional and friendly. She was fantastic with the dolphins and taught us so much about them. We did the ultimate supreme experience and it was totally worth it. The photos Maria took were awesome. Definitely a major highlight of our trip.

Date of experience: August 2021
Thank romann136
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mario D, Gerente at Dolphin Discovery, responded to this reviewResponded 29 August 2021

Hello romann136

We appreciate your visit to Dolphin Discovery Playa Del Carmen Maroma and especially for taking the time to tell us about your experience with us.

We are glad to know that we met your expectations and know that our staff was aware of your expectations and that they were of excellent quality.

We will tell Paula and Maria about your review,

We hope to have the pleasure of seeing you in the future very soon.

Best regards!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2021

superb and very clean, compared to other dolphin parks. The experience was well supervised, just us and one other family in the water at the time for an hour or so.
Changing facilities and locker fairly poor, so dont take valuables, just some cash and no jewellery.
Got photos via e mail link to home, it did work ok!

Date of experience: September 2020
Thank MalcH57
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mario D, Gerente at Dolphin Discovery, responded to this reviewResponded 16 August 2021

Hello MalcH57

We appreciate your visit to Dolphin Discovery Playa Del Carmen Maroma and especially for taking the time to tell us about your experience with us.

.We are glad to know that you enjoyed your experience

We hope to see you back soon.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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