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Reviews (1 842)
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Reviewed 2 weeks ago via mobile

First let me start by saying how happy and relaxed we left this amazing resort and vacay! We booked this resort through the amazing help of Russell at cheapcarribean.com. We would have never found it if it were not for his help. We got a very good deal and our awesome vacation started the moment we arrived. We got picked up at the airport by othe shuttle provided by the resort. The shuttle is a luxurious touring style bus with usb chargers, comfy seating and more. We were officially in awe the moment we stepped into the hotel, and wiped our faces with the wet towels while refreshing our palate with watermelon popsicles. We arrived early and our room wasn’t ready until almost 5 pm but we got an amazing ocean view room and during this time the concierge/Check in attendant (Beatriz Flores) aqueinted us with everything we need to know and made us feel super welcome and comfy.
Once in the room, and while exploring the grounds - our family of 3 fell in love with this resort. We’ve been to a lot of 5 star resorts and this resort is fantastic. During our entire stay we kept discovering more and more things that we liked about it. So much so- that after the club membership presentation which we initially declined ( maybe because we booked it right upon our arrival ), we came back and bought it. We are super excited to be able to use it according to the stipulations in the contract and come back every year with our family!
I could write forever about this resort but I’d rather list the top 10 things we loved so much.
1. The KIDS CLUB.!!!!!
( our daughter Sivan ( 5y) fell in love with the warm and caring ladies at the kids club ). We dropped our daughter off one day just to try it out- and after that- she wouldn’t want to come back with us. They entertained her soooo much, and catered to her every need. I really want to give a personal shoutout to Alexia, Emi, Lupita, Tere, Rubi, San, Aby and Mary who took such good care of Sivan and who left such an impression in her experience at Xcaret.!!
* Funny thing/ one of the ladies, upon or arrival imidiately recognized Sivan from our trip last year to Paradisus resort.
2. The Grounds!!!
The grounds of the hotel are beyond gorgeous. The lagoons that allow for shallow beach swimming for kids and everyone else are amazing. The grounds feature elegant alcoves, swim up pools that are always clean, private beaches, artistic statues, photo opportunities, kids pools. The fact that everything is connected by suspension bridges makes it so fun and easy to navigate around.
3. The Food!!!
The food is spectacular. Usually the food in Mexico is always good- but this resort takes cuisine to a whole other level. Bummer we couldn’t dine in the caves restaurant because it was closed for maintenance but since we are members- we will surely use it on our next trip. The Michelin Star restaurant Ha! is an amazing exprience and totally worth the extra charge. You won’t regret it. They even cater to food allergies which is rare for a menu tasting. In NY most places will tell you to deal with it in order not to disrupt the chef’s creative process.!

4. The Room.!
The room is big and cozy at the same time. The artisan style decoration makes it for a very Mexican authentic room. The showers are very nice and always clean. The hammocks are a great add on. We had an ocean view room and I really hope that We can stay there again. The views are incredible but every single room has its charming views of different sort.
The best are super comfy and everynight when you come back from dinner you are welcomed with some sort of authentic candy treat. My only complaint ( is that when we became members- we didn’t even get champagne or chocolate covered strawberries sent to the room ) but that’s just me being picky.
5. The All Inclusive Park Access!
This resort is worth every penny for the resort itself.! However the fact that you get access to all the parks and free transport to all of them- makes this 10times better. The parks are amazing. And the best part is the luxurious transport to and from the parks that really make the stay at this resort the ultimate choice for a vacationing family.
6. The Spa!!!!!!
OMG the spa:!!!! I am a proclaimed spa snob. I will gladly pass on snorkeling and take the spa instead. I loved this spa! Everything about it is amazing.!! The hydrotherapy session? How relaxing it is due to the helpful attendants ( Shirley was amazing ). The treatments are great.!!! The caves in which the treatments are held are very cool.!
During our week here/ we went to the spa 4 times.!!!! Lol.!
7. The Pools,!!!! Amazing pools- some connected directly to restaurants and some secluded.!
8. The show!!!
Well they only have one show. ( the carribean show is great but the Mexican one is even better ) when you make your reservation for it- try to find out which show you will be seeing based on the day you book. ( my only comment is that while
The food is great- the menu really needs improvement at this one restaurant/show ) the food is amAzing at the resort- but the menu tried to be too artsy when in fact should be more Mexican and authentic. ( better flavors )
9. The Random!!!
Every couple of hours as you walk around you discover new things- from the casual parade walking around at all hours- to the bird nestled by the kids club, to the Taco cart, to the Amazing Tennis court, to the fabulous Gym, to the flute playing band by the pool. Everything is amazing, calming and enjoyable.!
10. Family oriented.!!!!
This is not a young party scene resort. It caters to families who are there to bond with the land, with the people and with their loved ones. The music is tasteful, never a sensory overload and more importantly always clean.

* my only complaint is that during our spectacular dinner at Ha! We were offered Mexican premium water and a glass of Mexican premium tequila by the waiters without being made aware of an extra charge. For starters when the waiter offered water to start- I figured it’s just water. They never said it’s extra. At the end of the meal- we were chatting with the waiter and because it was my bday- we figured he was just being nice and agreed to the shot of tequila he offered without hesitation because he simply didn’t mention the extra charge. “ he just asked if we would like to taste it “. At check out when we got our bill- we saw the 35$ dollar charge and realized that the fancy water and tequila were extra and I complained to the front desk. They promptly produced the receipt and they showed me that there is nothing they could do because we signed. I am not disputing that I signed. But the bill is in Spanish- the pesos/dollar conversion is often confusing and I guess I honestly didn’t even look at what I signed because I figured it’s just procedure to sign since it’s an extra charge to even dine at this restaurant.
This situation was very annoying and as new members I really wish they did something about it. But it’s whatever. For next time we know. We will deff try Ha! Again because the food is exquisite and we will be those annoying people asking at every course if it is included !!! Looool.!

Overall- we are leaving sooooo happy and we can’t wait for January and April of 2019 when we already booked our trip to return.!

P.S If anyone from management sees this- please message me directly- our daughter Sivan insisted I take a video and send it to the kids club ladies and I would like to have an email to which I can forward it.

❤️

Stayed: June 2018, travelled with family
Thank Shoval24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this reviewResponded 2 weeks ago

Dear Shoval24,

Thank you very much for this amazing review, it certainly left nothing to the imagination and future travelers as well as all our team will be delighted and excited to read your detailed review. We believe a thank you is also in order for Russell.

All the experiences we designed at Hotel Xcaret Mexico, are draft with the intention of ensuring maximum satisfaction and comfort for all our guests. Thank you for also recognizing our service standards. We take great pride on our training, and for ensuring that our guests feel very much “at home” with us. We are very pleased that we could achieve this for you. Is in the small details that we know differences are made.
From our Concierge team welcoming you, to our spa team, kids club and everyone in between that make your stay unique will receive your marvelous comments.

We are delighted that you had a thoroughly enjoyable experience and it gives us great pleasure to read your kind words on your arrival experience, as well as your dining experience in our HA restaurant, the wines, and our expertly prepared dinner.

Our well-appointed rooms are certainly spacious, beautifully decorated and equipped with little Mexican touches that are gratefully received by our guests. Also, we know how lucky we are to find ourselves in such an amazing and magic area where something special is to be found on every corner.

Thank you for taking the time to share your appreciation and great comments we very much look forward to having the pleasure of welcoming you back to Hotel Xcaret México soon.

Sincerely,
Jorge Ducoing
Hotel Manager
Hotel Xcaret Mexico.

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Reviewed 2 weeks ago via mobile

This is an incredible resort located on on a wonder beach with a staff that truly is exceptional. Almost every bit of this experience was truly amazing and I almost had to question if any of it was real. The hospitality, restaurants, night life, entertainment and so forth was incredible and I already miss it. Speaking of hospitality, if you ever find yourself at the pool bar located in the middle of the resort, make sure you get to know two amazing bartenders, Aldo and Marcos, who were both just wonderful hosts. Thanks for the amazing time and can't wait to be back.

Stayed: June 2018, travelled with friends
1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this reviewResponded 2 weeks ago

Dear Michael C,

What a nice combination of words you have dedicated our hotel and our staff, is with much joy that I can thank you for such a complementary review on TripAdvisor.

We are witnesses on how much of a fairy tale can days at Hotel Xcaret Mexico can turn into, we are very pleased to read that based on fantastic natural beauty and unique warm service your case was one of those situations.

Our staff are the ones that make everything possible, thanks to their dedication and passion our resort has become the best experience on the Riviera Maya, we will make sure to share your comments with Aldo and Marcos, they will be delighted to hear that all their work has been so nicely recognized.

Thank you for the kind words, we all will be looking forward to welcome you in another fantastic All Fun Inclusive experience.

Sincerely,
Jorge Ducoing
Hotel manager
Hotel Xcaret Mexico.

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Reviewed 2 weeks ago via mobile

This is the most AMAZING resort we have ever stayed at ! We were completely spoiled & I’m no where else will ever compare to the top notch service we have experienced @ Hotel Xcaret!!!

From the minute we arrived at the airport they were waiting for us .. knew we were coming with our own private shuttle with beverages . Then we were whisked away to our own private checkin area with a concierge that immediately showed us around the resort & to our junior suite . We were shocked to have arrived so early around 8am & they said our junior suite is ready for us . The junior suite was so beautiful with 3 terraces and one huge corner terrace included a jacuzzi. The shower was huge & included a sauna . We used the large dining room table so much when we ordered room service . We also loved how our kids had their own separate room basically . The 2 bathrooms comes in handy also with having a family of 4 . It was also wonderful to come back in the afternoon to your room & have a butler ask if there’s anything we needed like reservations for restaurants or a bubble bath .

We are a family of 4 with an 11 yr old & 12yr old and everyone had so much FUN ! My kids loved Xenses & they actually wanted to go there twice . We did Xenses, Xcaret , Xelha . This resort is so beautiful we actually didn’t want to leave & go to the other adventure parks . We really enjoyed relaxing in the many pools & at the beach at the resort.

The restaurants & buffets were outstanding ! We have been to many al-inclusive resorts & we were just shocked by the authentic Mexican food at Mercado Buffet & the best sushi at Xin GAO ! The drinks were all made with top quality liquor & not watered down like most al inclusive.

We would like to thank everyone for their most outstanding services at this resort & all their employees really take pride in making sure your treated as MIP ( I figured they meant VIP ). Sophie at the FUEGO pool was so nice to us .. she mad us feel like VIP & the concierge who checked us in was amazing also ! Everyone I met really made us feel welcome & at home ! We are already planning to come back again soon !!!

Stayed: June 2018, travelled with family
Thank JoJo88_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this reviewResponded 2 weeks ago

Dear JoJo88_13.

Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us.

We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of México deep in their heart.
Our staff really do take the greatest pride in ensuring each guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.

Adding to the magnificent service of our team, our All Fun Inclusive is certainly an attribute we like to share with all our guests, we are delighted to hear that the most important members of your family, your kids, were enchanted by all the fun our 8 parks and tours offer.

All our team at Mercado, Xin Gao, our concierge and everyone at Fuego house including Sophia will be happy to hear that they managed to fulfill your expectations making you feel at home always.

Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.

Respectfully yours,
Jorge Ducoing
Hotel Manager
Hotel Xcaret Mexico.

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Reviewed 2 weeks ago via mobile

We decided to book this hotel, for our first time in March 2018( spring break). We travel to Riviera Maya at list once a year since 17 years.Traveling with our 7 years old son,we were really looking for something different with plenty of activities.(Access to all the thematic parcs and excursions included).
This place is by far one of the best we been to! The level of Customer services and attention to details is exceptional!
Special thanks to Viviana Valentini Guest Service Manager, she made our stay memorable.
We decided to book this hotel once again for this summer holiday.
Do not hesitate to book this hotel especially if your traveling with family!

Thank You Xcaret hotel for making us feel at home!!!!

Stayed: March 2018, travelled with family
1  Thank mariusiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this reviewResponded 2 weeks ago

Dear mariusiso:

We are really grateful to have been chosen as your destination for your yearly Riviera Maya getaway! It is really pleasant to hear that our unique services and activities were truly pleasant for you. We will be delighted to share your review with Viviana, who I'm sure will be motivated by your kindness.

It's great to hear that all these memorable experiences led into the decision of visiting us back so soon. It will be our pleasure to be your hosts once again and hope we can make of this a new yearly tradition. Your home away from home awaits!

Sincerely yours,


Jorge Ducoing
Hotel Director
Hotel Xcaret Mexico

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Reviewed 2 weeks ago

Beyond my expectations! Superb Hotel! Excellent service, delicious food! Beautiful beach! All inclusive (Xcaret, Xenses, Xel-ha, Xplore, Xenotes and Xoximilco Park fees included) Free transportation between parks.

Room Tip: If traveling with out kids choose “Fuego” aerea
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Arvivi_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this reviewResponded 2 weeks ago

Dear Arvivi_1:

Thank you for sharing your valuable comments with future travelers around the world! For us it is very important to know that you had a great experience at Hotel Xcaret Mexico and that you were able to enjoy our signature parks and culinary experiences.

We hope this will be the first of many more visits to come! Please do not hesitate to let us know through this media when you decide to return to this paradise. We will be delighted to assist you!

Warmly,

Jorge Ducoing
Hotel Director
Hotel Xcaret Mexico

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