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All reviewsrooftop poolwelcome basketwasher dryersmall kitchencondo hotelelectric kettlebooking directsized refrigeratoroxxo storewatch netflixgreat apartmentthe bed was super comfortablecomforts of homekitchen areafree bikesseparate bedroomgreat boutique
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Reviewed 27 June 2018

My sisters and I stayed at Newport House PDC at the beginning of June and absolutely loved the boutique hotel. As other reviewers have mentioned, this property is slightly off the beaten path; however, the beach and 5th avenue shops is just a short 5-10 min walk away. For this short distance, you get great value (suite is only $150/nt on average) If you need to get there any quicker, you can use one of the hotel's bikes (a great amenity for exploring the entire city of PDC).

We booked two suites and loved them. The pictures on their website and on TripAdvisor are spot on. I really liked that there was a kitchen (with cookware/bowls/utensils) as well as a washer/dryer. I also enjoyed the TWO balcony spaces (and hammocks) attached to each suite. It rained two days while we were there (meaning no beach/city exploration). We welcomed the opportunity to just lounge around our hotel suite, watch Netflix and cook meals for ourselves in the kitchen.

Last, but not least, the staff were so friendly and accommodating. They always went out of their way to make sure that we were as comfortable as possible.

Whenever I find myself back in PDC (which will probably be an annual/biennial trip), I will be staying here, if they stay the same.

Room Tip: All corner suites are amazing! The upgrade is completely worth it!
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Sean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 27 June 2018

Dear Sean E,





"Thank you for sharing your experience at Newport House. It fills us with pride that we were able to make your stay unforgettable from the beginning to your departure. It is great to know that you enjoyed our facilities and service of our team.

Each of our apartments were designed to give the feeling of "being Home out of home" and It is a pleasure to read about how much you enjoyed them.
We are very happy that you used our bicycles to explore the city and had time to relaxed in the comfort of your apartment with Netflix.


We would be thrilled to have you and your sisters back in the near future".



Warm regards,


Alejandra & Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

The rooms are apartments and have amenities for cooking if you wish, the rooms are clean, stylish and spacious. I could not fault this hotel it was perfect! Great location, staff are so friendly and helpful. Would highly recommend staying here

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank EmmaLDixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 25 June 2018

Dear EmmaLDixon,




“Thank you for sharing your experience at Newport House and for your recommendation to others. It means a lot to us when we see that we have impacted our guests in such a great way. We are so happy that you really enjoyed our amenities and service"



Regards,

Alejandra & Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

Great location and great apartment! Everything you need to feel at home! The staff was amazing always there to guide you in the right direction. The rooftop pool was my favorite! So happy we decided to stay here!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Priscilla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 13 June 2018

Dear Priscilla H,


Thank you for your feedback and for highlighting our location. We are so happy that you really get the "Home out of home" feeling that we are always trying to convey to our visitors. Our goal is to make our guests feel home with a touch of good quality products and service to pamper everyone who stay with us. We highly appreciate your recognition towards our service and most of all we are happy to read how much you value the quality of the human experience you had with us.

We will be very happy to welcome you back at Newport House.



Warm regards,

Alejandra & Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

Great hotel with helpful staff who are very contiencious of guests privacy. Clean room and grounds although the streets nearby are in a bit of disrepair (this seems to be playa all over though). Would stay here again if returning to playa. I recommend booking direct for the welcome basket, yum!

Stayed: June 2018, travelled as a couple
Thank JStast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 13 June 2018

Dear JStast,



“Thank you for sharing your comments and recommendation to others. It´s great to know that you had a great time at Newport House. We are so thrilled to hear that you enjoyed the organic products that our breakfast basket has to offer.

We eagerly look forward to welcoming you back for another stay in paradise at Newport House".


Regards,


Alejandra & Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

This hotel is very modern and clean if i ever traveled to Playa del Carmen again I would stay here again for sure. The rooms were super clean and the staff was oh so helpful. The bed was super comfortable and I have to say the shower was great! You also get a free breakfast basket if you make a reservation on there website and may I say everything in there was fresh and Delicious we placed an order for the basket again the next day! The hotel felt very safe and was at the beginning of 5th ave so it was not very close to nightlife or busy areas but close enough that your a block away from the beginnings the strip. All the restaurants near by were delicious and the staff recommended a few good places for us to eat as well. The rooftop pool area was very nice and also clean lots of shade but the pool was a bit foggy looking may be because the sun is on it all day not sure overall really liked this hotel will certainly visit again! Have to say one of the staff member at the front desk Rodolfo was super helpful and very kind he took care of us and helped us every time we needed it!

Stayed: June 2018, travelled with family
Thank Pam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport H, Gerente at Newport House Playa del Carmen, responded to this reviewResponded 13 June 2018

Dear Pam A,


First of all thank you for taking the time to write this review for us. Our guests' feedback is very important to us and is what makes us smile at the end of the day. It was a great pleasure having you spending your holidays with us., We are so thrilled that you really enjoyed our service and apliances.

Our team is commited to the guest satisfaction and everyone take their roles very seriously. We highly appreciate your recognition to one of our collaborators, your comment will be of great motivation for him.

We would be very happy to welcome you again at any point in the future!




Best,

Alejandra & Newport House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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