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The Fives Azul Beach Resort Playa Del Carmen
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Reviews (7 850)
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187 - 192 of 7 854 reviews
Reviewed 3 weeks ago

This was our first experience at an all inclusive beach resort, and it was amazing! We stayed in a 1-bedroom Essence Suite that had patios off of the living room and bedroom, that were steps away from the jungle. We even saw monkeys on an almost daily basis while we sat on our patio. The living room had a pull-out couch, and the bedroom was separated from the living area by a barn-style door. The only washroom was off of the bedroom. The service was fabulous from the moment we arrived until we checked out. We booked the Gourmet Inclusive option for meals and it was well worth it. The food was incredible, and we especially enjoyed the meals we ate at the Italian restaurant (Arezzo), and the Mexican restaurant (Mestizo). We have never had scallops and calamari as tender as those in the seafood pasta dish at Arezzo. It was wonderful to be able to experience different food and beverages without having to be concerned about staying within a budget. The room was clean and comfortable, and free WiFi was available throughout the resort. The beach was beautiful, and it was really nice having people come by to take your beverage order. The grounds were kept exceptionally clean. We would highly recommend this resort and would not hesitate to return.

Room Tip: The jungle-side of Villa 18 was nice and quiet.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Shelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 3 weeks ago

Dear Shelly D

Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience and the service from our amazing team.

Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this.

We truly appreciate the five star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

Regards,
Renaud Pfeifer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Travelers: Couple in their late 20's/early 30's. Been to many resorts across the Caribbean.

Pros:
- Food: The Food was probably the best we've ever experienced at any resort we've been to. The resort definitely lives up to the gourmet title and the amount of variety of choices of restaurants exceeded our expectations. There's plenty of vegetarian and gluten-free options available, and they're very thorough in asking about allergies/food restrictions at all restaurants. We wanted to order everything and the variety at each restaurant was incredible. The bars are everywhere and very accessible.
- Grounds: The grounds were very cleaned and thoroughly maintained. There were beautiful gardens and the resort was located on a jungle which they've maintained and you can walk through. The resort itself is very large and there are shuttles fairly regularly to get you around.
- Gym: Exceeded our expectations for a resort gym. Had everything we needed, and this was a key criterion in picking a resort. We were pleased with what state it was in and the equipment available.
- Music: We noted across the resort that the music was amazing. It was like Sirius FM Chill everywhere you go, and the gym had amazing music that we didn't even need headphones. The music was amazing and had Shazam out most of the trip to figure out the songs they were playing.
- Sanitary: We also noted that at every restaurant they offer hand-sanitizer and this was available everywhere. Was great to see!
- Hotel Staff: Everyone was genuinely nice at the resort. The staff was great! Shout out to the Mexican Cantina staff.

Cons:
- The Beach: The ocean was fairly rocky and hard on the feet, and the beach had quite a bit of seaweed. They tried to clean it up regularly but it was a bit out of control.
- There was an adult-only pool but there was construction going on while we were there. The main pool was fairly loud with children screaming/playing.
- Towards the end of the trip, it started to get a little busy and there were lines at some restaurants but we didn't have to wait long for any restaurant.

Overall, I've been boasting about this resort to my friends and family and we had an amazing experience at this Azul. I would highly recommend this hotel for young parents, who want a fun resort with amazing food, but still, a family-oriented resort that amazing amenities for babies/kids/teens. I'm not one to go back to the same resort twice but the Azul is definitely one I would as it hit the mark on everything I want from a resort.

Room Tip: Essense Rooms were great, and close to the adult pool but far from the beach. There's pools at every building to enjoy a quieter swim.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Rix00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 3 weeks ago

Dear Rix00

Thank you for your wonderful review, kind words and the honor of allowing us to host your recent stay.

I am delighted to know you had an amazing Gourmet Inclusive experience with us and consider Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma to be worthy of a five star review.

Our goal is to provide our guests with world class accommodations and a unique vacation experience, so I am very happy knowing that you thoroughly enjoyed the time spent with us at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma. I look forward to hosting you again soon.

Regards,
Renaud Pfeifer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Beautiful resort and very friendly staff. Restaurants were excellent, service was fantastic! Overall an excellent vacation at a beautiful location. Would recommend this location to singles and families

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank Danette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 3 weeks ago

Dear Danette B

Thank you for your kind words and wonderful feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience.

We will be sure to share your comments with our team and we look forward to hosting you again at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma.

Regards,
Renaud Pfeifer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Just checked into the hotel after a long flight with a 13 month old from Toronto
I had emailed a week ago to ensure we would have a pool view room which we paid to upgrade and all baby amenities in the room upon arrival as we wouldn’t be getting to the hotel till around 10pm
We’ll sure enough we arrive and we are given a room that isn’t even close to what we paid for no pool view, first floor
I’m being told I need to talk to Miguel in the morning why sell a room if you’re not going to have it?
Let’s see what he does for us in the morning

We take the room we got
Of course no baby amenities
No room service menu that was the only thing available to eat at this hour
No working phone

Needless to say I’m sitting here angry and disappointed
Not a great start to the vacay
I’m hoping Azul can make up for the inconvienence in the morning
Stay tuned

I’m an avid traveller and I rarely write bad reviews you can check my history with over 40,000 readers they’re always honest

Stayed: April 2018, travelled with family
Thank Priu23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 3 weeks ago

Dear Priu23

On behalf of the staff and management at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma we would like to thank you for sharing your review detailing your current experiences with us.

As you are at the hotel , we would like to urge you to contact our chief concierge and guest service at the lobby of the Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma as unfortunately we can not identify you or your reservation from the information shared on this website.

We are truly very sorry to hear of you experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations

Warmest regards,

Renaud Pfeifer
General Manager
gm@azulfiveshotel.com
Azul Beach Resort The Fives by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Great ambiance, great food and great service! I was very happy with everything from food to service to spanish wine they had to offer and especially from Javier’s excellent service, very friendly person and great recommender of the menu !

Stayed: April 2018, travelled with family
Thank Mira K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 3 weeks ago

Dear Mira K

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera.

Regards,
Renaud Pfeifer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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