I traveled with a Family of 4 (we did not get the all inclusive package). We arrived at the resort at afround 9:00 a.m. and was greeted by a bellman by the name of Luis. He was welcoming, nice and very helpful. As I walked inside the resort, it was beautiful and the smell once you step inside was to die for. It was very refreshing!!! Sadly, my family and I were not greeted with a cold drink/cold towel. I wasn't sure if it was just for All Inclusive Members but it wouldn't been nice to have something refreshing after the long taxi cab. Prior to booking the trip, I made sure I asked the property was early check-in available and I was told in writing (email) that yes, i could check in early. Sadly, I walked to the desk and was told that early check-in was not available and that I had to wait till 3. I wasn't that upset because by this time, my family and I were hungry and it gave us the opportunity to walk around and check out the resort. We ate at the Breakfast Buffet on the Second Floor (Next to the Sushi Place). It was good. In fact, we ate there for the 5 days we were there. Moving on, it was 3:00 and I went back to see if we could check-in. I was told that my room STILL was not ready....I traveled with a Family of 4 (we did not get the all inclusive package). We arrived at the resort at afround 9:00 a.m. and was greeted by a bellman by the name of Luis. He was welcoming, nice and very helpful. As I walked inside the resort, it was beautiful and the smell once you step inside was to die for. It was very refreshing!!! Sadly, my family and I were not greeted with a cold drink/cold towel. I wasn't sure if it was just for All Inclusive Members but it wouldn't been nice to have something refreshing after the long taxi cab. Prior to booking the trip, I made sure I asked the property was early check-in available and I was told in writing (email) that yes, i could check in early. Sadly, I walked to the desk and was told that early check-in was not available and that I had to wait till 3. I wasn't that upset because by this time, my family and I were hungry and it gave us the opportunity to walk around and check out the resort. We ate at the Breakfast Buffet on the Second Floor (Next to the Sushi Place). It was good. In fact, we ate there for the 5 days we were there. Moving on, it was 3:00 and I went back to see if we could check-in. I was told that my room STILL was not ready. At this time, I am annoyed however, since the room was not ready, they upgraded my room. When we arrived at the room, it smelled like urine :( The bathrooms had a very strong urine smell. I am not the one to complain but I was really disgusted. I called the front desk to ask for someone to clean the bathrooms and they sent Housekeeping, but nothing was done. I called again, nothing was done. I waited for the housekeeping to come and clean it the next day and she did what she could.
Housekeeping- I didn't have any issues with Housekeeping. I tipped them everyday because they really do work hard.
Restaurants- I do not have ANY complaints about the food. Although I was not an All Inclusive member, I still tipped after every visit. The food was reallllllly amazing!!!!!!!!!! Jesus and Justina (Restaurant next to the Sushi Place) were are waiters every-time and they took GOOD care of us. I tipped them really well!!!
Night Shows- Amazing!!! Performers were full of energy!
Property- There were some construction and painters here and there but it was well kept and clean. The kids had a great time at the pools and basketball court.
The Parade- The parade had to be the highlight of the trip. It was so unexpected and the kids LOVED IT! It was great to recognize those who work hard.
Overall, the people were WELCOMING and BEAUTIFUL overall. The little hiccups does not compare to the great vacation we had.More
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