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Reviewed 3 weeks ago

The Explorean is a great place to go for any occasion! We were there for our honeymoon. The food and staff were outstanding! Someone was always willing to help make our stay even more enjoyable! From the time we arrived we were treated like royalty. Our room was beautiful and perfect for the two of us. They greeted us with beautiful artwork made entirely out of rice and they changed it up a few times a week.

The food at The Explorean and Fiesta Americana were both excellent, but I feel like The Explorean was the best I ever had! I normally don't do squid or octopus and I tried both here and they were out of this world!

The ocean was beautiful, only downside is no beach, however there are "beds" above the water to lay on. The resort is surrounded by the reef which makes it a great place to snorkel and dive.

The excursions were pretty cool, with Cielo being our favorite of all. We did go to the Mayan Ruins which was neat but definitely bring the bug spray the mosquitos were horrible no matter where you went day or night, however, the island is a jungle so it should be somewhat expected. The included excursions are group activities which we weren't sure about at first but now I'm glad they were. We were able to meet other couples and hang out with them after when we seen them out. Because it's a smaller resort you get more of a feel-at-home atmosphere!

Overall the staff was what made the trip amazing! Gabriel was the best guide for all of the excursions we went on and the driver Alex was very fun. They were both really down to earth and made sure we didn't get taken advantage of.
The bartender Alberto was very willing to make anything we wanted and always had a smile on his face. For breakfast time Mario & Lucio were always so friendly and helpful offering suggestions we might like. Enrique and Alfonzo were always there for dinner. They remembered where we sat the first night there and made sure we had the same table the last night we were there without us even thinking about it. They always wanted to make sure we had a great dinner and we received beautiful desserts because we were on our honeymoon. I can't say one bad thing about any of the staff there.

Others may mention the pool was dirty, it's in the jungle under trees its going to get dirty. The staff do their best to clean it as much as possible. Take negative reviews of others with a grain of salt so to speak. Even if you feel the pool "is too dirty" you have access to the other pool at Fiesta Americana where it is very clean and has many spots to relax at.

We really liked this place because it wasn't over-populated with people. Whether that was because it was the off season or whatever it was, it made the staff able to focus more on us and that's what we really enjoyed.

We had such an amazing visit that we can't wait to go back, just will definitely bring the strong bug spray in the future ;)

Room Tip: We had an upstairs room which meant stairs, which wasn't a problem for at all it was only one flight
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cynthia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C, Gerente at The Explorean Cozumel, responded to this reviewResponded 3 weeks ago

Allow me to take this opportunity to express my gratitude for your review and recommendations which help all the TripAdvisor community. I am very glad to know that we have impressed you with our service, restaurants and selection of food. Comments like yours, with details on what made your stay so memorable are always welcome with great enthusiasm by every staff member, as it is our inspiration for success and new achievements. We also are so happy that you had a great time and got the Explorean concept, and so sorry about mosquitos.

Thank you again for your wonderful review and recommendations, our entire team is looking forward to welcome you back soon, ready to make every effort to provide you with another pleasurable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel was perfect! The range of foods available from every restaurant was amazing! the staff really make this place so welcoming with their professionalism.

Our room was massive and always immaculate, house keeping rock! Clean towels, bottles of water, the turn down service. in the morning when you wake up there’s a coffee and cups with a pastry of some sort waiting for you by the door! I loved the attention to details.

The WiFi connection all over the hotel was great!!

The drinks at the bars!! Wow

The beach front is interesting, not much of a beach but the snorkelling here was wicked, me and my partner couldn’t get enough!! The sun sets were such a sight, the sun beds were great. The service along the beach was excellent too!

The hotel pre book activités for you on arrival, none of which we took part in because we made alternative arrangements, however the options available are great, but I am a diva and I don’t and won’t paddle board.... no thanks!

For future guests they could improve the mosquitos situation by lighting candles or burning something around the hotel to keep them away like a preventative, to enhance the customers experience because even with sprays we were bitten to pieces (not the hotels fault) granted but it would make a huge difference!

At the beach there should be evening entertainment, music/ bar the sun set was so beautiful and people like to party on beaches too!

The spa facilities were great! I really enjoyed my massage!

We had so much fun here, and would recommend this hotel 100%

Stayed: June 2018, travelled as a couple
1  Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C, Gerente at The Explorean Cozumel, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Explorean Cozumel exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be, thank you for letting us know how memorable and special was your stay with us.

We are striving to be the #1 hotel in Cozumel and comments like yours have always been of great assistance in fulfilling this mission.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

This resort is AMAZING!The daily excursions are fantastic and the concierge service is top notch. All we had to do was tell them what we wanted to do and they took it from there. The entire staff was great. Alfonso, Rocky, Paulo, and Ricardio were some of our faves. Just make sure you allow about an our to eat, if you're not doing the buffet.

Stayed: June 2018, travelled with family
3  Thank minglehart1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C, Gerente at The Explorean Cozumel, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Explorean Cozumel exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be, thank you for letting us know how memorable and special was your staying with us.

It will be an honor to have you as our guest again, please do not hesitate to contact us if you require any assistance for your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The Explorean is elegant, classy, inviting and beautiful. The people could not be any more helpful, warm, friendly or professional. The grounds are kept impeccably clean and the room was spacious and comfortable. The food at each and every restaurant was fresh, high quality, and delicious, and it was great to have such variety to choose from. Having the different pools to choose from offered variety of atmosphere, and the addition of included excursions added an entire extra level of entertainment. The fine details, like a surprise in our room for my son, and all the staff being aware of our small personal preferences really puts the Explorean in a league of it’s own. Our stay was a magical experience that was everything that we had hoped for and much more. We are truly grateful to everyone.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank juliesimrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C, Gerente at The Explorean Cozumel, responded to this reviewResponded 3 weeks ago

Allow me to take this opportunity to express my gratitude for your review and recommendations which help all the TripAdvisor community. I am very glad to know that we have impressed you with our service, restaurants and selection of food. Comments like yours, with details on what made your stay so memorable are always welcome with great enthusiasm by every staff member, as it is our inspiration for success and new achievements.

Thank you again for your wonderful review and recommendations, our entire team is looking forward to welcome you back soon, ready to make every effort to provide you with another pleasurable experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

We had gone to the Explorean last year and had such a great time that we decided to bring my two adult children back with us to celebrate my daughter's college graduation. The excursions that are included with your room are terrific! We went kayaking, snorkeling off a boat, did a jeep tour of the island, went to a lighthouse and to a couple of private beaches. The guides--Rocky, Paul, Sergio and Gabriel are the best. They are fun and are a big reason why we came back again. They know the island and make sure everyone is having fun and feels safe on the trips. The excursions are about 4 hours so you still have relaxation time. The food at the different restaurants is really great! Italian, Mexican, Seafood, burgers, Asian--plenty to choose from. Eduardo greeted us when we arrived and always checked in with us when he saw us during our stay to make sure we were having a nice time. Ocean is beautifully clear. Close enough to shopping. There are no TVs in the rooms but there is one by the pool table if you need to catch up on sports. Nice to disconnect from everyday life. Would definitely recommend.

  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C, Gerente at The Explorean Cozumel, responded to this reviewResponded 3 weeks ago

We all at Explorean Cozumel are delighted to know that you had a memorable time staying with us and enjoyed everything, from the selection of food, the pools and especially the excellent service provided by our staff. Thank you for choosing us as your celebration destination
We will be looking forward to your next visit, do not hesitate to contact us for any assistance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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