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Reviewed 12 September 2016

Had some complications with our room staff was very flexible in meeting our needs. Also the dive staff took great care to insure we had a positive experience. Reasturant left something to be desire so would not do the all incliusive

Stayed: February 2016
Thank mekberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 14 September 2016

Dear mekberger:
On behalf of everyone who works here at El Cid la Ceiba, we want to thank you for your kind review and stay with us. We are very happy to read that you were pleased with our staff and facility.

I will extend your words to the dive staff, and I'm sure they'll be delighted to read that they were able to make your stay a pleasurable one.

Looking forward to seeing you again and you give us a second chnance to try our new menus at La Chopa Restaurat here in your home away from home.

Sincerely,

Andres Maillard

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2016

Noises construction was taking place during entire vacation week stay. Spraying for insects with lots of fumed and burning smoke from Pizza oven filled the room with smoke. We were charged extra money for room that was booked.

Room Tip: My wife and I felt like the extra money we paid took care of the tips.
  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
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    • Service
Review collected in partnership with this hotel
2  Thank William E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 12 September 2016

Dear William E G:
On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review.
Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying.
Please apologize for these inconveniences and for the noise we are in an upgrade program.
Hoping to have a new opportunity with you, and on your next visit consider visiting.

Cordially
Andrés Maillard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2016

The stay was okay I absolutely loved the location and had lots to do in Cozumel but not much in the actual resort! The service wasn't very good most the time the staff barely paid attention to is and always had to track propel down to even help

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Morgan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 12 September 2016

Dear Morgan B:

On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review.
Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying.
Please accept our apologies for this inconveniences., we are working in some of the topics you mentioned specially in our service so we can full fit our clients expectations.
Hoping to have a new opportunity with you, and on your next visit consider visiting.

Cordially,

Andres Maillard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016

The overall experience at the hotel was phenomenal and just perfection. From the moment we entered we were greeted with love right at the concierge desk. We let the staff know we wanted to snorkel and that we brought our gear along with us. They advised us that right behind the hotel was an excellent place to snorkel and that their was a hidden gem in the waters. Some time ago a small plane had crashed and the wreckage was still on the ocean floor. For scuba/snorkelers it was a huge treat to swim upon. After a day in the water we got to have dinner at the restaurant and by far some of the best seafood I had ever eaten. While we ate we had the view of the ocean with the sun setting! Our room was huge and perfect for two people. Highly recommended this hotel to family, friends, and every vacation goer!!!!

Room Tip: Excellent room!!!
  • Stayed: September 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
2  Thank wsanchez429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 9 September 2016

Dear wsanchez429:

Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our snorkeling area our rooms, and service.
Once again, thank you for sharing your experience
have a nice day and we hope to have you back soon.

Cordially

Andres Maillard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016

My wife and I both had one of the Best Well spent vacations.
Your staff made us feel welcome (like family).
I Would rate your Staff at all levels A++.
Food was excellent.

The only problem We experienced was we ran out of time and had to
go home.

Thanks again.
Got many drone pictures / video of facility and will recommend to
all our friends.

Sincerely,
Patrick and Rhonda

Room Tip: Group Couples rooms next to couples room. Love kids , but screaming all nite next door seems to be a bit of a problem. Management helped accommodate this problem promptly. Awesome.......
  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank R4591APpatrickb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded 9 September 2016

Dear R4591APpatrickb:
On behalf of everyone who works here at El Cid la Ceiba, we want to thank you for your kind review and stay with us. We are very happy to read that you were pleased with our staff and facility, and can't wait to have you here again very soon.

I will extend your words to the staff, and I'm sure they'll be delighted to read that they were able to make your stay a pleasurable one.

Looking forward to seeing you again in your home away from home.

Sincerely,

Andres Maillard

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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