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All reviews ultimate dive experience first club fish dive shop kids pool the oriental restaurant great beach kids club a la carte restaurants water polo picky eater beach volleyball recommend this resort other resorts family vacation all inclusive resort grounds are beautiful
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Reviewed 28 January 2021

Had a great time at Allegro Cozumel. This was our 10+ trip to this resort. Can't beat the beautiful beach, the gorgeous waters, or the amazing staff that meet all your needs. We don't go for the food (it is fair, but not gormet) or the large room accommodations (they meet our needs and we are not picky). We go for the sunset, the beach, and the people!

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded 5 weeks ago

Dear Guest, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for your wonderful comments. we look forward to your next visit. At su casa Allegro Cozumel

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Reviewed 26 January 2021

We were at Allegro from the 8th to the 18th January 2021. Things are different, and some confusion due to Covid but they are truly trying hard. The grounds are lovely, staff are so kind and helpful. Good was overall pretty good, but some confusion about needing a reservation or not. Really should have more variety as by the third oriental night and it was the same salty teppanny, we just asked for a hamburger but you can probably get whatever you want if you ask. Staff was amazing! Carlos at the bar, Zarely at the desk, and Alberto at the five and check out for scuba and such very nice. Beach bartender and serving staff always on point and rooms clean and comfortable. Some shortcomings but I view these as trying to get through covid. If you want to snorkel not dive I recommend going north up the beach to Nacho Cocom beach club not the five shop, as their equipment is the worst we have had and focus on divers, not snorkeling so better with a snorkel boat. Go to Albertos South of the resort and get the crab! Life changing!

Date of stay: January 2021
    • Sleep Quality
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1  Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded 26 January 2021


Dear Guest, Thak you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Carlos, Zarely, Alberto and of course the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for your wonderful comments, of course we have taken note. We look forward to host you again in a near future and exceed your expectations with another awesome holidays. Kind regards Allegro Cozumel

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Reviewed 25 January 2021

very nice hotel campus. nice pools. nice pleasant beach. small hotel rooms needing refurbishment, but clean. Basic and AVERAGE food, no taste, not up to a level of such hotel. the food needs a big upgrade - personally i must say this was very much below any standard for Europeans living in Mexico.
Very good scuba diving company (scuba dive International) and very convenient (short trips) place to scuba dive sites in Cozumel (this is why we picked the hotel, as we were scuba diving). Very good kids club who took care of our kids during diving.

Date of stay: December 2020
2  Thank Sebastian Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded 25 January 2021

Dear Guest. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future

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Reviewed 22 January 2021 via mobile

The hotel was at partial capacity during Christmas. The rooms were dated but clean. The food selection was very limited and overall was marginal at best including Christmas Eve dinner. The front desk staff was a challenge trying to extend a nite for the same rate we paid the previous two. The pools were clean as was the beach. The hotel concierge was nice during the sale, but told us round trip taxi was included when it wasn't. We called him and he answered the first time but hen qe called again to have him speak to the ticket counter, he kept saying "hello" during two calls like he couldn't hear us and hung up. Not very trustworthy gent! For an "all-inclusive", it is average.

Date of stay: January 2021
Trip type: Travelled with family
2  Thank AnB_4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded 22 January 2021

Dear Guest. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

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Reviewed 21 January 2021

This is the second time that our family has stayed at the Allegro Cozumel. We chose it the second time because of the family friendly atmosphere, and it was the right choice. Because of Covid-19, the resort was not busy at all. Despite that, they still had kids' club going and our granddaughter was treated like a princess, and the adults had time to spend with each other. The staff is incredibly warm and accepting. It's not a "fancy" resort, but the accommodations and food were good.
We are divers, and the ProDive staff were wonderful. Great dives with great people!

Date of stay: January 2021
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Review collected in partnership with this hotel
3  Thank Taw1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allegro Cozumel, Other at Allegro Cozumel, responded to this reviewResponded 22 January 2021

Dea Guest. We are thrilled you enjoyed your recent stay with us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Allegro Cozumel

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