We had the most incredible time at Carmen's penthouse. The view is out of this world. We lad the lagunero I. One side and the beach in the other side. Pool is fantastic and we had the most amazing ceviche at the restaurant. Great food.the location of few excellent restaurants were close by. No need for taxi or car transportation. We had all what we needed at the condo which is very spacious.
We would come back without hesitation.
We had a chance to meet Carmen...she was very accommodating and most helpful to us..we only wish we could stay longer. Our anniversary celebration was a dream...we are so pleased.
This charming condo and its surroundings were just what we wanted for our vacation in Cancun. The unit itself had everything...including tropical breezes, sunshine, views, and birdsong. Every amenity required for a wonderfully stress free time was on hand. Our hostess Carmen was incredibly responsive and answered every one of our questions kindly and accurately. In addition she was most generous in assisting with a travel emergency. We hope to be able to return soon.
Overall experience was disappointing, considering the many positive reviews. Owner double booked us and someone else for part of our stay; this was eventually resolved but caused unnecessary stress. Condo (and condo complex) is dated, needs some attention. Condo is on the 8th floor; the elevator only goes up to 6th floor. Pluses: View from the condo / balcony was great. (We didn’t use the balcony a lot as was it was extremely windy.) Condo amenities were good, bed was very comfortable; condo was in a quiet location with good access to local transportation. There were some plumbing issues/repairs that took the better part of a day to resolve. Owners offered us 2 free nights on a next booking; we requested a refund of 1 night instead. They said no. Our vacation time is valuable to us and as such we would not risk another disappointing experience.
The condo was lovely and the owner met us and helped us with our luggage. They had all the amenities there and it was so convenient. Even had nail polish remover as well as mayonnaise in the frig. The views were fantastic. I would warn that anyone who can't do stairs will have a problem as this is up two floors that the elevator doesn't go to. We hope to return next year, the location is great, the beach is perfect and the condo had the most comfortable bed in the world.
This condo has incredible views/vistas of the Caribbean and the lagoon to the west so guests can enjoy both sunrise and sunset. It is located near the south end of the Hotel Zone so there is less traffic plus less congestion and crowds. The restaurant and pool were also a wonderful and convenient benefit. We would highly recommend staying at Cancun Plaza.
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