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Reviewed 24 November 2020

We had a great stay, the rooms were nice but it doesn't matter because we were not in them long. The beach, food and pool were perfect. I wanted to commend two great staff at the hotel. Armando Vega was the pool bartender and was awesome. He stayed busy but managed to get your drinks out in no time. He also has a great memory and remembered what you ordered before. Martin Sanchez was our waiter at the steak restaurant twice and he too was awesome. He also stayed busy but we always had what we wanted or needed. Since he waited on us before, he too remembered things we liked. He had a great personalty and made us laugh. Both of these gentleman are great contribution to the resort. We will return again and can't wait to see everyone.

Date of stay: November 2020
    • Location
    • Cleanliness
    • Service
Thank 346alisonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 25 November 2020

Dear guest,

Thank you for taking the time to share your amazing memories of Dreams Sands Cancun Resort & Spa with the community.
We are so delighted that your stay with us was so special and that you hope to return to visit us again. Thanks for your kind words regarding our staff and the warm affections that they always offer, we will be happy to share your comments with our professionals Armando and Martin.
Remember, Dreams Sands is your home away from home and we look forward to welcoming you again to keep pampering you.

Kind regards,

Tito Ferregut
eConcierge & Social Media Coordinator
Dreams Sands Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2020 via mobile

This was our 1st time visiting Cancun, we had an amazing time. The restaurants on the resort where nicer then we expected. The people on the resort where amazing, made us cancel mostly all our excursions and just stay on the resort for our whole weeks stay....

Me and my wife overall enjoyed it, this is a great resort with a lot of great amenities easy to access.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank iceburgbelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 25 November 2020

Dear guest,

Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed your experience and that you lived such an amazing time with us. We appreciate your comments regarding the warm service that you got from our staff, your comments inspire us to keep offering outstanding memories at the Caribbean.

We hope that you consider us for a stay during your next visit to our destination.

Kind regards.

Tito Ferregut
eConcierge & Social Media Coordinator
Dreams Sands Cancun

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Reviewed 22 November 2020 via mobile

We had Martin as our waiter at Dream Sands Cancun, Martin was unbelievable. He was very interacting with us very quick with our meal and extremely friendly Martin never disappointed us in any way. 10/10!

Date of stay: November 2020
Trip type: Travelled as a couple
Thank manuelsH7941KJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 24 November 2020

Dear guest,

Thank you for have taken the time to share your experience with all the Tripadvisor community.
We appreciate your honorable words regarding Martin's professional service at the restaurants. He always goes above and beyond on what they do. We are going to pass along wit Martin your lovely words, your comments inspire us to work so hard and keep the high level that we always offer.

We would like to be your host one more time on your next Caribbean Getaway.

Kind regards.

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Reviewed 22 November 2020 via mobile

My friends and I stayed for a few nights after now emerald was closed and moved us to this resort. Upon walking up to check in they took our temperature. After checking in there was a gentleman there that I thought was going to take us on a tour; however, only took us to the buffet entrance from the inside and then to the elevators. We tried to enter the buffet they second day from that same entrance to be told we had to go to the outside entrance. The rest of the service was great. We felt safe and wore masks inside or when walking in crowded sections by the pool or grill. They provided hand sanitizers in the room and by the elevator. I reached out to tito before the stay for assistance with my friends birthday. He even checked in on us while we were there. The views were great. The water was calm and be able to be swam or floated in. Id recommend taking a floaty (we used hammock like ones off Amazon that were small to pack and didn't require much air to inflate the pillows).
At dinner Martin was enthusiastic and the best server. He greeted us again the next day. Armando at the bar by the pool made sure we were taken care of. Communication was easy and I don't speak Spanish.
We had a fantastic trip. My friend and I had planned to extend our stay here but a mishap happened somewhere with the reservation and somehow it was cancelled even though now said they transferred us there so we had to go to a different resort. In comparison I'd choose this resort 100/100 times. I joked with my friends we should thank now emerald for being closed because dream sands was fantastic. Only wish we could've stayed there the entire trip.

Date of stay: November 2020
Trip type: Travelled with friends
Thank Smileynik1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 24 November 2020

Dear guest,

Thank you for sharing your comments about your stay at Dreams Sands Cancun Resprt amd Spa.
We would like to thank you a lot for such a detailed review regarding all the wonderful things that you could live here in this beautiful resort. It was an honor for us be at your service and provide you the best memories at the Caribbean. We have shared your kind and lovely words wit all the Dreams Sands Staff, we are eagerly waiting for have the pleasure one more time to achieve your expectations with our warm services and the views that we have.
Please do not hesitate to contact me again on your next getaway for any assistance at econcierge.dresc@dreamsresorts.com.

We are looking forward to welcome you again here in your house.

Warm regards.

Tito Ferregut
eConcierge & Social Media Coordinator.
Dreams Sands Cancun

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Reviewed 22 November 2020 via mobile

We had the pleasure of getting a couples massage by Liz & Fernanda! Amazing experience we definitely recommend to anyone that is looking. Spa was 10/10 from start to finish!! Massage really helped us relax and we got the full experience as first timers. We will be back!

Date of stay: November 2020
Trip type: Travelled as a couple
Thank elic1015garcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 23 November 2020

Dear guest,

We appreciate your kind words regarding your recent experience at Dreams Sands Cancun.
What a good news to know that the service of the spa was more than good and the treatments were excepcional, we are happy to know that we achieved your expectations with the warmest services .

We would like to pamper you again and make you feel in paradise at our Spa.

Kind regards.

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