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Reviewed 29 May 2015

It's a mid-priced all-inclusive resort. It's not 5 star. The SERVICE is outstanding and as close to 5 star as you can get in this price range. But, the hotel itself is older. The rooms are not fancy and most of them have no balconies. So don't dream about taking a nap in the hammock on the balcony, because odds are you won't have one.

The location is very close to the ferry landing to the Isla Mujeres, and, also to the club area where you can go partying and shopping. Good location.

The food is like cruise ship food--it's mass-produced. For that level of food service, I think the recipes are outstanding and creative. But, for instance, if you go to Olio for lunch and ask them to modify a dish, the waiter will tell you it can't be done. (I asked them to substitute shrimp for calamari on a salad, they said no).

I actually met the executive chef and the general manager of the hotel. They were super nice, and asked me if I had any suggestions for improvement. I was impressed that they looked for feedback. One thing I should have told them--stop using Velveeta cheese on nachos. I want REAL cheese when I'm in Mexico at a resort. Not ballpark cheese sauce.

Okay, so here's something else to know--because it is mid-priced, you get a lot of people staying there who just simply don't know how to act in public. I expect that everywhere, but there were a LOT of loud people at this hotel. Guests making loud noises in the hallway.... parents letting children run wild and/or cry uncontrollably during breakfast... and my personal favorite was the tool who brought his Bose speaker out to the beach and turned it up so he could enjoy his music while the rest of us perhaps just wanted to listen to the waves.

Also, the beach here is a little .... slimey. THe water just isn't as clean and clear as it is in some other beach spots. It's just a function of where it is.

Okay, so some good points.... lots of activities...yoga, aerobics, dancing, games, casino night.... it was fun in that regard. My favorite restaurant was the upscale Mexican restaurant. I think it was called La Patio. It was the BEST.

I would advise anyone who goes here to bring a generous supply of $1 bills. No, tipping isn't required, but you will get MUCH better service if you leave the maid a couple bucks each day. If you want to be well-cared for on the beach by the wait staff, slide them a buck with every round of drinks. They are grateful and appreciative.

I strongly suggest paying for "preferred" level. It's not that much more expensive and you get much better treatment and service. The preferred lounge is very nice to hang out in and have quiet snacks, computer access, etc. The lobby can be noisy and if you're in preferred you do all your check-in and check-out in the lounge.

Room service is very good. We used it a lot to avoid listening to screaming children at breakfast. lol

Spa prices are OUTRAGEOUS. We usually go to the spa at our hotel, but this time we took one look at the prices and said, "No way." Across the street is a spa called Arenas and we got two massages and two facials there for the price of one massage at the hotel. I have reviewed Arena separately.

I want to say, again, that the service and the employee attitude was TOP. NOTCH. The employees here try really hard and do a great job. I was impressed with that aspect of the hotel.

Room tip: Get preferred level
Date of stay: May 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank JuJu W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 2 June 2015

Dear JuJu W,

First of all thank you for taking the time to write us your comments.

It is necessary to clarify that we do not offer the service of hamocks in the balconies, as we are a high building and it is not allowed by our security procedures.

As a committed company on satisfying our customers, we are taking actions based on your valuable comments. You can be confident that we are really interested on those themes expoused to our Manager Heads.

We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.

Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of being your hosts one more time in the future, this way ou can experience all those improvements based in your comments.

Best regards from Cancun,

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Reviewed 28 May 2015 via mobile

I am reviewing our visit back in February .
Check in was so smooth, only 10 minutes . We were taken to our room immediately and with a polite bell boy .
Our room was super clean and of good size. Amazing bathroom.
The air con worked great, the shower worked great, no 'brown water' as per some comments and no flooding. The bed was very firm but we always got a good night sleep.
The staff were the best part of this hotel, all so polite and friendly, particularly at the world cafe. Champagne was always ready at breakfast. Food selection and quality was also very good .
All the restaurants served very good food , however, the Mexican let us down bad , the service and food quality was awful. I found the concierge very good also.
However the bar staff in the lobby and beach side very miserable, I did not enjoy the experience of getting drinks there.
Enjoyed the cabana beach beds .
The hotel were clamping down on people reserving beds, the maximum time for reservation was one hour, and this was policed well. On our first day, a couple had bagged a cabana bed, a beach bed in the sun and one under an umbrella , they moved from one to the other, this was soon stopped.
Would I return? YES,

Date of stay: May 2015
Trip type: Travelled as a couple
1  Thank dodgy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 2 June 2015

Dear dodgy69,

We really want to thank you for reaching Dreams Sands Cancun Resort & Spa and especially for sharing your opinion with us. We truly appreciate the time invested on it.

As a service oriented company, our objective is not only to fulfill, but also to surpass our guests' expectations; therefore we put our greatest interest into your opinion. We understand that there is always room for improvement and our guest’s experiences play a key role in this continuous process.

Again, we do value your comments very much and hope to have the opportunity to serve you again in the future.

It will be a pleasure to welcome you back home.

Kind Regards,

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Reviewed 28 May 2015

As soon as we walked into the Reception and saw the beach and water we thought Wow !! And that continued we had a Balcony room newly decorated and very comfortable A it-Con was noisy though but not a problem, room and hotel cleaning are excellent, Mini bar was refilled daily with beer and soft drinks. All the restaurants Food,Service,etc where excellent the staff can't do enough for you. I have a double food allergy and was looked after extremely well with my choices checked with the Chefs...a special mention to Alfredo in the Patio Restaurant and Emigdio, Ana, and Ubacdo (Grape) in Olio Restaurant but everyone else was perfect to. We will return.

Room tip: Best views above floor 4, all rooms have an ocean view through a picture window, only some rooms have a balcony
Date of stay: April 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Kath S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 2 June 2015

Dear kathh111,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

Kind regards,

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Reviewed 28 May 2015

We just got back from Dreams Sands Cancun. This was such a fun and relaxing vacation! When you first get to Dreams you are welcomed with a cool towel and a beautiful view of the beach. Our room was very clean and had a balcony with a beautiful view of the water. The staff is very attentive and welcoming. There is a big stretch of beach with clear blue water. Every night there was entertainment and activities throughout the day. We loved the breakfast buffet and the French restaurant the most. Also, there was a seafood market buffet on Friday by the pool for lunch and that was AWESOME!

Make sure to pack a bathing suite in a place where you can grab it quickly when you get to the resort. We had to wait awhile before we were checked into our rooms and wanted our bathing suites. The pool that is longer is a great place to go to get out of the sun. It is deeper and colder than the other pool and is less crowded.

The resort and grounds were very clean. There were always people cleaning and making the areas nice. We had a great experience here and would recommend it for others! We are sad to be home but love the memories we have made at Dreams Sands Cancun.

Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Quinnek5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 18 June 2015

Dear Quinnek5,

On behalf of Dreams Sands Cancun Resort & Spa Management and staff, we cannot missed this opportunity to express our gratitude for writing a sincere review about your stay with us.

We truly appreciate all your remarks and positive attitude, please be certain that we take all your comments very seriously, since they help us to improve day by day.

Our team looks forward to having you back in a not too distant future.

Sunny Regards,

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Reviewed 28 May 2015

Adults not used to kids this is not for you!! Has an awesome beach and the beach waitresses and pool waitresses are great they work their butts off. Great location able to walk almost anywhere. Close to great shopping. The time share vacation club persons are annoying and very misleading please you must ignore them not worth it. Strict dress code is enforced. Men can't even wear a muscle shirt to the breakfast buffet my husband had to go change into a sleeved tshirt. Probably wont stay here again but it was ok.

Room tip: We were upgraded to a king room with a balcony and partial ocean view.. The view was amazing. Very nice room you have to keep in mind there are still minor finishing touches to the remodeling.
Date of stay: May 2015
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank 450kennyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this reviewResponded 18 June 2015

Dear 450kennyo,

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

You can be confident that we are taking this post further than just a review, all these points mentioned are reaching now for our management attention, as your entire satisfaction and well being is our main goal.

With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

Warm regards

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