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All reviews marco polo bogavante restaurant las fuentes royal side sister resort next door time share ocean view lobby bar nightly shows entertainment staff bottled water all inclusive resort have a good time a lot of fun hot dogs timeshare presentation kids club
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Reviewed 27 June 2018

The all-inclusive resort is nice however we still bring cash for tipping our favorite staff for better service. Visited during the hurricane so grateful for the 3 days of sun shine when other areas saw NO sun. Rain was insane from hurricane which ended up flooding our room at night as wind blew water through the door cracks.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Jonna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at GR Caribe by Solaris, responded to this reviewResponded 30 June 2018

Thanks for taking the time to share your comments regarding your recent stay.

We are glad despite lots of rain you were able to enjoy your vacations to the fullest and had a great time. Hopefully next visit we will have lots of sun!
We look forward on welcoming you again soon!

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

The best hotel Ive stayed in so far in Mexico. The service is a 100% good!!!! So clean from the inside and outside! Cant complaint bout the breakfast. It was the best part. The food and everything. The server Garcia and Eduardo were the best servers I ever met. Always on point with the coffee and whatever we needed! Recommended!!

Stayed: June 2018, travelled with family
1  Thank Antonio H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at GR Caribe by Solaris, responded to this reviewResponded 30 June 2018

Thanks for taking the time to share your comments regarding your recent stay.

Its wonderful to read how good the service is as well as the cleanliness and food too!
We look forward on welcoming you again soon!

Best Regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018 via mobile

The place is quite old and needs maintenance. You Can see paint falling off from the ceiling in some areas and the mirror in the bathroom was full of stains.

The food had a dull taste and I don’t know why liquors tasted like water. The worst part was the hospitality room (showers offered for guests to shower after check out). They smelled awful and it appeared as the lockers have never been cleaned.

This hotel is far from being a deluxe all inclusive and it is more oriented to the consumer that focuses on quantity and not quality.

Stayed: June 2018, travelled as a couple
5  Thank The40travelingcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 22 June 2018

Thanks for taking the time to share your comments regarding your recent stay.

We appreciate your feedback regarding the food and drinks as well as our facilities, and although you kindly let us know you won't be coming back, we will keep working to improve in all areas to exceed our guests' expectations, thanks for your comments!

Best regards,
General Management

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Reviewed 22 June 2018 via mobile

This place is from the late 80’s or so. Food is average at best, drinks are in little juice cups, service staff really needs to learn about taking the word no out of their vocabulary. Room service is fair. Place is dated and rooms are not the best. Trash from room service is everywhere. I was pissed on the dress code and the way they handled it. Night manager Alejandro is not suited for job. The little Coronas in the fridge are filled once a day. How is that All Inclusive? My recommendation is to choose another updated All Inclusive where the word No does not exist. Try the Paradiscus instead.
Btw Anna Lopez, thank you for not making our 10 th Anniversary Special!! Thank you for not making us feel special

We will let our friends and family know never to book a Solaris Resort because of our horrible experience!

Stayed: June 2018, travelled as a couple
Thank stevenlauren1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 22 June 2018

Thanks for taking the time to share your comments regarding your recent stay.

We regret not meeting your expectations, and appreciate all your feedback that will help us improve our services. Our Veneto restaurant has a dresscode which is published in our official website, and also at cheap caribbean where yopu made your booking, at all times our staff tried to offer you a solution and explain the situation, but it is important to mention that none of our staff will tolerate insults and physical threatening from anyone, which you did to our night manager Alejandro and also to our Guest Service Coodinator Ana.

Best Regards,
General Management

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Reviewed 20 June 2018

GR Caribe is next door to Royal Solaris which you have access to as part of the all inclusive. The food and bar choices are average with very few top shelf bar choice available for non member guests. The rooms, service, and cleanliness were good however our room was placed next to ongoing construction which was noisy during the day. For the money, I would not stay at this resort again.

Room Tip: The one bedroom suite has a couch cushion on a built in concrete couch...in my opinion not suitable for sleeping.
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Armed Forces Vacation Club
Thank tonyfm2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 22 June 2018

Thank you for sharing your comments on your recent stay with us.

Your feedback is very important to us, as it helps as a guide to our constant growth and improvement strategies, we have shared your comments to the people in charge of the different areas in order to improve our services.

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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