I don’t recommend this hotel. Service was bad for the exception of some waiters. You have to make your restaurant reservations after 8 am and only have about 2-3 minutes to make it otherwise; there’s no more availability. No A/C in the elevator and the hotel is all open therefore; it’s really hot everywhere. Food available was only before 11 am or after 6pm and was really bad.

Front desk general manager Gabriela is very discriminatory towards non Spanish speaking individuals. She accused my family of being against her and an unruly guest who took my pool longer and threw all of my belongings in the grassy area behind the pool. She threatened to kick my family out of the hotel and call the police on us because I asked for assistance, due to a language barrier, after a rude guest took my pool chair, threw my belongings from it, and then refused to give my towel back.(Honestly, I could care less about the towel, but I would be charged $25 a checkout if I didn’t get it back. ) She refused to listen to what I said happened and instead only listened to what the unruly guest was saying in Spanish. So, I asked her to review the cameras so she could see for herself what happened, and her response was it would invade the privacy of the hotel guests. Appalled by Gabriela’s discriminatory remarks and her unprofessionalism, other pool guests offered my family their chairs while the entertainment staff apologized repeatedly to my family regarding Gabriela’s disrespectful actions. The entertainment staff stated how embarrassed they were to work for such a prejudice boss.

Pro.
The staff here I found were all very happy and tried to make the experience for the users best they could.
Con
You only tend to see staff at the bar whilst getting a drink or food etc the entertainment and going ons of the hotel are almost nonexistent especially if you have children. I found that you had to mix with other families and create your own entertainment. We was there for two weeks and honestly each day dragged.
Pro
Plenty of restaurants to chose from.
Con
Each restaurant is VERY bland and unfortunately gave all my family sickness on each occasion we actually managed to get booked in.
The buffet well I’m not sure where to start with that the breakfast isn’t bad. Dinner and the snack bar at the pool ALWAYS cold and feels almost prison like food. Tea time was even worse constant pork dishes and tuns of veg in water and different “flavours” the same foods in different ways sausage then sausage in batter then same in veg. Honestly myself and my children walked across to subway most evenings I’ve come back from the holiday loosing pounds. The kids ate lots of Crisps purchased at the shops in the hotel £20 for two bags. We all couldn’t wait to come home the food or should I say hunger being one of those.
Pro
Room sea view
Con
The mattress wow was horrendous like sleeping on rocks covered in ants again the cleaners and workers try hard but it’s in desperate need of vevamp. Over all clean ish although another couple did state they had mould in their bedroom and on their curtains. Personally it wasn’t up to scratch.
Pros
Entertainment unfortunately there is none.
Cons.
Shocking. Each and every part the same stuff every day which again nobody is encouraged to get involved in and some comes at more of a cost it’s almost about promo for a club shocking for children really. Our kids preferred sat in the room most days. Night time was even worse honestly I’ve never witnessed anything like it so stuck in time some isn’t age appropriate either.
Come 8.30 it’s bedtime.
Pro
The pools are good if you meet the right families we managed to create our own entertainment with the kids etc clean and well maintained.
Cons
Couples were throwing up and having sexual relations in there. SHOCKING also was smoking in the pools
And
Putting cigarettes out in them.
Inadequate sun shades intact almost none just odd liners above you no parra soles what so ever children again having to go in room as
Not enough shade given for amount of people.
Over all I wouldn’t come back and if a family
I wouldn’t advise visiting.
I will add again the staff try their best however unfortunately it’s everything else also that makes it a dream holiday as per price and definitely not that and it’s been such a disappointment for our family in our opinion.