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Sunset Marina Resort & Yacht Club
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Reviews (2 385)
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37 - 42 of 2 385 reviews
Reviewed 3 weeks ago

Rooms were clean, comfortable and inviting. Property was well maintained and clean. Recreational staff were very friendly, fun, and accessible. All staff, especially dining staff and recreational staff worked to make this vacation extremely fun and relaxing.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank E7202MRvanessac304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 2 weeks ago

We would like to thank you for choosing Marina for your Cancun vacation and for the review and kind words.

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Reviewed 3 weeks ago

Wow! What a great trip we just had. There were 7 of us total...family/friends (no kids) and we loved the resort. We had two HUGE 2-bedroom suites for our group. Each had 3 full bathrooms and could have easily slept 10 adults. We did an all-inclusive plan. Breakdown of things that I had questions about before we arrived:

1. There are three places to eat at the resort: pizza place, buffet, and restaurant. The pizza place and restaurant are closed on Saturday. The buffet provides all three meals, pizza is 12-6pm, restaurant is dinner only. The restaurant changes themes each night. We had Mexican, Spanish, Mediterranean, Italian, Asian, and French as our options for each of the six nights. We did not eat there for Mediterranean or French. The other meals were very good. We had 5 or 7 of us each night. I must say that service was really great on the first two meals and SLOW the last two that we did. I asked about reservations when we got there and was told we didn't need them. We were looking at the menu one day and someone from the restaurant said to make reservations since there were 7 of us, but the host at the buffet said we didn't need them, it was first come, first serve. By the time we got to the restaurant that night, the servers seemed annoyed that we didn't have reservations (it was the busiest night, Italian). That dinner took over 2 hours and we left before dessert came because of how long it took. The last two dinners we had at the restaurant were the only hiccups in service the entire week.

2. There are stairs all over the resort. Almost everywhere you go requires at least one step. There are ramps in common areas, I assume there are some wheelchair friendly rooms.

3. The resort is a nice size. It is not very large and is definitely more apartment-like than hotel-like (which I really like).

4. Service - as nearly everyone states, the service here is AMAZING. You will not pass workers without an "hola" your way. The staff that deal with guests speak English very fluently. Gonzalo and Francisco in the buffet are particularly good and have great, funny personalities. The pool bar bartenders were Artemio and Santiago and they were so great. They learned our names and drinks quickly and worked so hard. Mary was also there most of the week as a server around the bar and she was so friendly and good. Our housekeeper, Maria, made towel animals each day and designs using the bed runner on each bed. She kept the place spotless! Other buffet servers were Sergio, Isis, Carlos, Saravis, and Rudy and they worked so well together. An empty plate at the table had no chance of hanging around - they picked them up right away and offered refills and drinks constantly. Anything you wanted, they would take care of. Out of syrup? Just ask. Need ketchup? No problem. We felt like VIPs with each encounter.

5. There was great entertainment options each day. One of our group participated in the water exercises for several days. It was offered at noon and went for about an hour. The entertainment staff was great. Very nice personalities and very fun. There was bingo, volleyball, yoga, tree planting, cooking class, and cocktail classes offered. If you want to be busy, you can be.

6. There is one pool at the resort and a hot tub. The hot tub is behind the stage area and separate from the pool. The pools had three areas: a kids area (not very deep and on one side of the bridge), an lower area where the small water slide went to, and the top area with the pool bar. It was on the cool side, but refreshing after awhile. I wish there was more shade after noon or so while in the pool.

We had a great time and hope to be back soon!

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank HemmaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 2 weeks ago

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Marina was an enjoyable one.

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Reviewed 3 weeks ago

this was our first time in cancun.there was 7 of us.we was upgraded to a 2db presidential,it was realy nice.we had a great time.the service was great,staff was friendly and helpful.rooms were great and clean.pool was nice.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jjrctorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 2 weeks ago

We always find it nice to hear that our guests went home with great vacation memories. We are very grateful for the time you took to share your personal experience.

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Reviewed 3 weeks ago

Sunset Marina is a charming resort. It is very relaxed, and the architecture reminds me of Mediterranean places such as Greece. The buffet meals are excellent. The staff are exceptionally friendly and helpful and they remember us from previous stays. It's a great, safe place for families with children. The pool is lovely and we enjoy the water taxi rides over to Royal Sunset and their beach on the Caribbean.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jshyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 2 weeks ago

Thank you for sharing your experience. We look forward to hosting you again soon.

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Reviewed 3 weeks ago

Francisco was excellent waiter in buffet restaurant. Monserat was great waitress and kind bringing our drinks. Henry excellent in Pergola restaurant. Veronica Salazar excellent and great at concierge. Made my vacation an amazing and smooth experience. Overall 100% amazing and excellent. Definately will go back to Sunset Marina!!!!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bobilonjas1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 2 weeks ago

Our staff welcomes each guest with the Royal Sunset spirit and strives to assist in every way to ensure everyone has a pleasant stay. It is rewarding to hear that you appreciated their helpfulness during your stay.

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