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Traveller rating
5 036
2 617
1 159
527
394
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All reviews la claraboya lobby bar mexico lindo the mexican restaurant ocean view main pool activity pool entertainment staff spring break beautiful beach make reservations a lot of fun a la carte restaurants breakfast and lunch great trip water aerobics nightly entertainment
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Reviewed 9 September 2021 via mobile

So relaxing, we had such a blast. It’s a great price for what you get and the location was perfect with plenty of different areas to swim. The activities down by the pool were great too... I normally don’t participate in those but Jair, Gio, Ramiro and Gaby were all amazing and made it soooo much fun to join in!!

Date of stay: September 2021
Trip type: Travelled with friends
Thank OnAir03627705963
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 9 September 2021

Estimado OnAir03627705963:

We are always pleased to know that our guests have returned home with great vacation memories, and we are so grateful for the time and effort that you have put into sharing your personal experience at the hotel.

Once again we thank you for choosing our hotel for your holidays and we hope to have the opportunity to welcome you again in the future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021 via mobile

The food was blend with little or no taste. The beaches were fouled with seaweed. The hotel rooms in the in the premium villas were dirty with water stains on the glass showers. The shower in the primary bedroom would back up onto the floor into the bathroom. We rented two villas and one of our parties had to depart early so we were to be refunded four nights of stay for a second Villa. We were assured the refund would happen within 30 days however we have yet to see a refund. I would not trust this hotel for any future stays and would look elsewhere my next time in Cancun

Date of stay: May 2021
Trip type: Travelled with family
Thank joedamaro
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 8 September 2021

Dear joedamaro:

While we sincerely regret your disappointment with your stay at the hotel, we would like to thank you for sharing your feedback as it helps us identify areas for improvement and take immediate action to improve our customer experience in the future.
In relation to incidents concerning the cleaning of your room, we would like to offer our sincere apologies as these are clearly practical that do not meet our quality standard, and we would like to inform you that since we have received your opinion, it has been held the corresponding meeting with our maintenance department and that their opinion is being used as an example to ensure that this does not happen again within our hotel. We thank you for giving us your opinion, as we have taken it very seriously and it has helped us to improve.

If you still do not receive your refund, I will be grateful if you send me an email to be able to follow up and solve this incident tucancun.dir-sec@occidentalhotels.com

We appreciate the time you took to share your concerns, we hope you give us the opportunity to serve you better in the future.

Best regards,

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Reviewed 7 September 2021

it was our 21st time at this hotel ;) again we were pampered and we were happy to see our friends our second family. Mr. Alvaro made sure we were happy. We were in villa 8002 the best view of my life.

gonzalo luis and all the bellboys are perfecto.

Lourdes maria rosy gillar and all the bartender you are perfect

the entertainmemt team made an exceptional job as always and they made sure to celebrate my birthday with gifts champagne love you guys. A big applause to Gaby from the entertainment team my best friend ar this hotel for 8 years now. She works really hard and makes an exceptional job i love you amiga

we were happy to meat giovani jyahir and rambo the new guys on the entertainment team ;)

thank you to our best waiter tomas cen we love you xxx

the lifegards did an exceptional job. Julio and abraham i love you and will miss you. Sabino the security manager always keeps us safe thank you xxx

cannot wait to be back again soon

melanie xxxx

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Melanie M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 8 September 2021

Dear Melanie:

We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff play a key role in the overall experience of our guests. The entire team works very hard to guarantee that we offer a high quality service and a different and memorable experience, I will gladly congratulate the collaborators you mention.

Once again we thank you for choosing our hotel for your holidays and we hope to have the opportunity to welcome you again in the future.

Best regards,

Paulina Arroyo

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Reviewed 4 September 2021

This hotel was 10/10. I came with my husband for our 3rd anniversary and it was better than expected. The food, pool, beach, and staff were all great! Especially the server Luis. We will definitely be coming back.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank kthanl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 7 September 2021

Dear kthanl:

We appreciate the time you spent sharing your vacation experience at our hotel and thank you for your kind recommendation to TripAdvisor readers.

We hope to have the great pleasure of receiving your visit and being able to be part of your special moments.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2021

This is the second year we have to stay here , fabulous place. Armando goes above and beyond he is amazing we will keep coming back every year.. Everyone should visit here. We are never disappointed❤❤❤

Date of stay: September 2021
Trip type: Travelled as a couple
Thank H1316IUpaulat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 4 September 2021

Dear H1316IUpaulat:

First of all, we would like to thank you for choosing our hotel once again for your vacation and for sharing this wonderful opinion about your recent stay with us. It is very gratifying to read that we continue to fulfill your vacation wishes and needs once again.

Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.

Best regards

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