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All reviews master suite deck restaurant flamingo mall small hotel pool bar beach beds all inclusive package juan jose all inclusive plan smaller resort ocean view standard room huge balcony beautiful beach the bell boy la isla yogurt
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Reviewed 28 June 2018 via mobile

Our first day in Cancun and it has been so good so far! The resort the people, the service, the food, the drinks! The staff goes above and beyond with the expectations! We highly recommend it! And an special appreciation to Eduardo, daniel, eddy, jose, you have make our visit a more remarkable one! Cheers!

Stayed: June 2018, travelled with friends
Thank KARINA6960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNYX, Director General at Hotel NYX Cancun, responded to this reviewResponded 28 June 2018

Dear KARINA6960

First of all thank you very much for letting us be your host on your vacations. We are very happy to know that you enjoyed very well ours products and general services. We really appreciate your preference. I am sure that ours staff are pride to be part of you great vacation.

At Hotel NYX we will waiting for your second visit!
See you soon.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

We came down with family which always ensures a good trip, but if we had been traveling alone I would have requested a different room. We are in one of the rooms that hasn’t been remodeled. No art on the walls, same furniture that existed when we visited 8 years ago, and a rock hard mattress. We have attempted everything to get the air conditioner to cool below 27 Celsius but have failed. This means it has been 81 or higher in Fahrenheit. The kitchen area has a microwave and fridge but only coffee cups, silverware etc for three while we have four. Our phone didn’t wrk for the first two days and I had to go to the lobby for a room service menu which is not included in all inclusive. The front desk has been unable to answer questions the four times I asked. Things as simple as do you have an additional room available, may I have a room service menu etc. each time I was told to go back to my room and call, but we had no phone and never received a list of extensions to call. The food is average with some highlights but very limited selection. You can not find a sandwich or simple meal at evening as there is only one restaurant with a five dish option. The options do change each night and most were tasty. The nicer restaurant downstairs would not let us eat because we did not have a reservation made in the morning. We had never been told we would need one and the place was completely empty but the hostess told us it was a privilege for us to eat there so we needed to call in the morning. They also will not allow you additional waters etc delivered to the room. Currently construction n two areas of the resort. The beach is like all others in Cancun, beautiful but seaweed has created problems. They do attempt to clear it up.
On a positive note, the internet has worked well, the resort is small, service at the beach is prompt, the beach has shady spots, and the location is central to all things. It is only a five minute walk to la isla mall.

Room Tip: No elevators for ocean front rooms
Stayed: June 2018, travelled with family
Thank liveWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNYX, Director General at Hotel NYX Cancun, responded to this reviewResponded 28 June 2018

Dear Guest

Thank you so much for choosing NYX Hotel Cancun and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service, we will definitely share your kind words with the rest of the staff.

The Hotel NYX Cancun is under renovations, there is a lot of surprises coming up. We would like to have you again so you can see them by your own.

Many thanks for your comments
We hope that you will return again very soon and create more memorables moments.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Location: great
Room: very good
Amnesties: good internet, very very GOOD FOOD.
Very friendly staff, great people that gathered people for beach volleyball, beach football, pool volleyball.
All in all a great experience! highly recommend.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank TamasI6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNYX, Director General at Hotel NYX Cancun, responded to this reviewResponded 26 June 2018

Dear Tamas I

Thank you very much for your excellent words about you stay with us. We are so glad, because you really enjoyed of the experience Hotel NYX Cancun.
We are always working under high quality standards on all of the areas for you satisfaction and happiness.
Thank you for preference us.

Come back soon, please!

Kind regards.

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Reviewed 26 June 2018 via mobile

Highly recommend this hotel. Delicious food and servers are amazing! We will be coming back for sure! Very clean and organized! View is incredible and we will plan a family vacation and will come here!

Stayed: June 2018, travelled with friends
Thank nokina17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNYX, Director General at Hotel NYX Cancun, responded to this reviewResponded 26 June 2018

Dear guest nokina17

Many thank you for the time you have taken to share your experience. We are so pride that you enjoyed of all our services. It is a pleasure to attend you.

Please, come back soon, we will waiting for you !

Kind regards

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Reviewed 26 June 2018 via mobile

Amazing hotel!! Workers are so nice and helpful... delicious food! Must try the spicy mango and Superman! Highly recommend this place...we will definitely be coming back! Ask for Omar (waiter for lunch and dinner) Antonio (beach waiter) and Antonio (breakfast waiter) they are awesome!

Stayed: June 2018, travelled with friends
1  Thank Veronica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNYX, Director General at Hotel NYX Cancun, responded to this reviewResponded 26 June 2018

Dear Veronica H

Thank you so much for share your experience with us. We really appreciate your loyalty and preference. It is an honor to read how much you enjoyed your stay at our Hotel. We will definitely tell your great words with the staff.

We all will be waiting for you at Hotel NYX Cancun, your home away from home.

Kind regards !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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