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Reviews (5 308)
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Reviewed 2 weeks ago via mobile

My family and I recently spent out vacation at the Royal Sands in Cancun, Mexico, and during our stay one particular employee exemplified how well we were treated: Julio Dzib. Thank you Julio for being kind, courteous and friendly! While spending time at the pool with the Char Hut, all employees were attentive and hard workers! I hope you’re lucky enough to be assisted by Julio!

Stayed: June 2018, travelled with family
Thank jorgehbravo39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 1 week ago

Dear Jorgehbravo39,

Thank you for taking the time to review your stay with us.

We're convinced that our staff plays a key role in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We appreciate your kind words about Julio. We're glad to see that his cordiality and friendliness stood out.


We're happy to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Throughout our week stay at the Royal Sands, all our encounters with the staff were wonderful. Everyone was so nice and professional. One staff member, Julio Dzib, provided fantastic service! Julio was so friendly, welcoming, and provided top notch service! Julio is a quality employee which is a reflection of the Royal Sands and many other employees.

Stayed: June 2018, travelled with family
Thank jaaahernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 1 week ago

Dear jaaahernandez,

Thank you so much for taking the time to review your recent stay with us.

It's wonderful to see that you were able to enjoy yourselves around the resort and that the staff made you feel right at home, especially Julio by providing an outstanding service.

We hope to see you again soon!

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

This is exactly what we were looking for! With that being said this is not a, "Cancun Spring Break" resort. This is more low key, but very fun. Beach Volleyball, cornhole, and pool activities. The service was excellent. They come right to you on the beach, and the service was quick. We had the privilege of being assisted by numerous workers, such as Natalio Cruz Partricio. Everyone we came into contact who worked there was fun, helpful and efficient. We weren't looking to go out late, so the resort was perfect. We were up early watching Sunrises, then breakfast, then beach. One of the only vices were people get up really early (pre5am) to go put their towels down on the chairs under the Palapa's but wouldn't show up for hours-12noon or later- it was a little challenging to get palapa's near the ocean front. This was a little tedious for people who actually wanted to be on the beach. This was nothing on the hotel, just more selfish guests. We will return to the location for sure.

Room Tip: Every room has ocean view & a little balcony. If you want a room directly facing the ocean and a bigger balcony, look for an upgrade.
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 1 week ago

Dear John F,

Thank you so much for taking the time to review your recent vacation stay with us.

We couldn’t be happier to see that your time spent with us was a relaxing experience.

We are honored that you would choose to stay with us again. We will see you then!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We enjoyed our recent stay and would return. Place can get loud near the main pool, but there is a quieter pool too. Beach area was nice with good chairs and umbrella/huts. There are some ants on the beach so be aware.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tfkosel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 2 weeks ago

Dear tfkosel,

Thank you for taking time to post about our resort.

We're glad to learn you were able to enjoy the beach and pool during your recent visit and we look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great safe place to stay, with great restaurants, friendly waiters, bartenders and room service staff.

The Royal Sands Resort and Spa offers great pools for young ones and adults alike, the beach is one of the best in the area and its staff from the bartenders like Julio at the Chart Hut and Aracely our room service lady make us feel welcomed at all times.

This is probably one of the most pricey places to stay in Cancun, but well worth it!

Will come back next year.

Room Tip: Bring nothing, unless you are picky about your pillow like me, but I am too picky.
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank frankiem2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 2 weeks ago

Dear Frank,

Thank you for taking time to post about our resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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