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“BEWARE! No refund if they cancel on you!!”

Mexico Travel Solutions
Ranked #31 of 323 Outdoor Activities in Cancun
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Owner description: Mexico Travel Solutions offer airport transportation service as well as activities/tours in Cancun, Cozumel and Riviera Maya. We offer 365 days yearly operation, meet and greet by bilingual professional staff in all arrivals at the airport and in all terminals, roundtrip private and shared airport transfers under the modality of speedy service, no more than 10 minutes waiting time.
Reviewed 28 June 2018

We booked a snorkeling excursion on our 15th anniversary. The activity got canceled by the crew (NOT US) due to weather. They wrote out some smoke and mirrors refund request form, but did not refund us at all. After returning to the states, I contacted them via email with no response. Going to have to go the route of disputing on my credit card. SHADY!!

1  Thank April N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UserExperience01, Director de Relaciones con Clientes at Mexico Travel Solutions, responded to this reviewResponded 6 September 2018

Hello April, Good Afternoon

First of all I would like to apologize for Mexico Travel Solutions for the problem you experienced during your anniversary I would like to analyze the situation and resolve it. It is extremely important for us as a company to only deliver quality customer service to all of our customers.

Please feel free to contact me personally via email to resolve this situation my email is aperez@mexicotravelgroup.com

We really appreciate you choosing Mexico Travel Solutions during your trip to Cancun.

Thank you very much, have a nice day!

- Alejandro Perez (UX Manager)

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"tour guide"
in 3 reviews
"life"
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"excursions"
in 3 reviews
"ruins"
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"chichen"
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"transportation"
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"mexico"
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Reviewed 15 June 2018

I booked airport transportation through Expedia to take us to our resort in Playa del Carmen. The company listed on Expedia was "Local Experts Cancun." However, the company operates as Mexico Travel Solutions, and that is what was printed on all the receipts. They were waiting with a sign for us when we arrived, and were very courteous and prompt with getting us on our way.

A local representative, Yessica, stopped by our resort daily to help us select and schedule tours through Cancun Adventures, and the transportation was always provided as part of the package. Working with Yessica was great, and the pricing was the same as if we had booked direct in advance. I found it much nicer to sit and discuss our options with her before spending the money on the tours.

The also offer a 3 tours for the price of 2 package, the same you can get through Cancun Adventures. We had already booked through a dive shop for two excursions, and arrived at the exact same price Yessica offered, but only after a great deal of "negotiating." Throughout our stay, Yessica was ALWAYS accessible by phone (WhatsApp), and worked to help us address a couple of issues as well. She was great!

Book with Mexico Travel Solutions! You won't regret it!

Thank SPM71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UserExperience01, Director de Relaciones con Clientes at Mexico Travel Solutions, responded to this reviewResponded 16 August 2018

Hello, Good Afternoon

Thank you very much for all the positive feedback you have given us, we will let Yessica know about all the positive comments

We are happy that our team helped in making your experience unique while visiting Cancun, we are working hard to only provide the best experience to our customers.

We hope that you use our service in your next trip back to Cancun, and we will also like to extend the invitation to our other locations in Los Cabos and Puerto Vallarta

Please feel free to contact me personally if you need any information regarding our destinations, or if you are planning to visit any of our locations anytime soon. (aperez@mexicotravelgroup.com)

Thank you.

- Alejandro Perez (UX Manager)

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Reviewed today
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Review collected in partnership with this attraction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed today
Google Translation

Review collected in partnership with this attraction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 days ago via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UserExperience01, Director de Relaciones con Clientes at Mexico Travel Solutions, responded to this reviewResponded yesterday
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