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Reviewed 26 June 2021

First of all the the food was just so-so. They only have breakfast and lunch buffets no dinner buffets. Choices at the buffets were the same daily with minor changes. Dinner was not great either. Beef was very tough, not a lot of chicken and fish choices and wait times were horrible as there was only one restaurant that took reservations. The food by the pool was very low quality. The guacamole was delicious though!
Beach was completely filled with seaweed. Even though it is out of their control had I known that we never would have gone! Completely unswimmable, so if you want a vacation where you can swim in the ocean this isn't the place for you! The smell is awful too! And if you are a beach walker, forget that too! You can't walk very far in either direction.
We travel a lot and this resort definitely disappointed us! The grounds we not lush and pretty, at least not like we are used too. Sports bar was VERY small!
The room was nice, we had a swim out, but be careful with this too as other guest invited their friends to come in and what was supposed to be relaxing turned into a party with people who didn't even book a swim out!
I should have done better research, would not go back to this resort!

Date of stay: June 2021
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Review collected in partnership with this hotel
1  Thank Timothy M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 28 June 2021

Dear Timothy M

We appreciate you took the time to share with us the review of your recent stay.
Attending to your concerns, we sincerely regret to know that your experience was not as positive as expected. Please be sure that our guests’ comments are critical to us and that your satisfaction is our primary goal.
We all in Cancun and the Caribbean, in general, are fitting back this seaweed condition; some weeks are better than others; in our case, our magnificent pools make up for those days when the seaweed becomes stubborn.
We thank you for sharing your comments with us.

On behalf of all staff members, we remain at your service.
We are looking forward to the opportunity to show you the everyday magic of Haven.

Cordially

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2021

I was pleased with most aspects of the resort. We stayed in a swim up room and it was great. The room was cool and clean but the bed was a little hard. The swim out pool was beautiful clean chest deep water with frequent bar service. The restaurants all had good food and service with the exception of the buffet some of the food was cold and the cooks were slow. The beach was terrible because of the seaweed.

Date of stay: June 2021
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Review collected in partnership with this hotel
Thank LoveTravel446880
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vielka Treviño, Atención al cliente/recepción at Haven Riviera Cancun, responded to this reviewResponded 17 July 2021

Dear LoveTravel446880

Thank you for your feedback; we truly appreciate your comments. We assure you we are fully committed to our guests and their well-being.
We assure you this is not the haven´s usual situation; we will be sharing your comments with the chef. Please accept our sincere apologies.
We will be looking forward to your next visit.

Sincerely,

Ana Silveira
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2021

Haven has it all! The food is amazing, the staff was so polite and attentive and the pool and bars were excellent. This was our first time in Cancun and our first time at an All inclusive resort. We felt spoiled and so well taken care of.

Date of stay: June 2021
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Review collected in partnership with this hotel
Thank lindywelch86
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 June 2021 via mobile

The most interesting experience I’ve had at a hotel “resort”. Just know that I was upgraded to serenity to keep me quiet. Literally signed something not to write a negative review. All I can say is, good luck!

I have to write 200 characters so this sentence was added.

Date of stay: December 2020
Trip type: Travelled with friends
Thank travelboss18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 26 June 2021

Dear travelboss18

Attending to your concerns, we sincerely regret to hear that your experience was not as positive as expected. Please make sure that our guests' comments are of the utmost importance to us and that your satisfaction is our primary goal.

We review our files, and although your stay was seven months ago, it will be a pleasure to contact you; we kindly invite you to refer to guest.services@havenresorts.com, our customer service department, to make the proper follow-up on your stay.


Sincerely,

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2021

1000000% recommend staying here. It is all inclusive. 2 pools and plenty bars and restaurants. Very quiet and peaceful atmosphere. Friendly staff. Amazing views! Spa and fitness center! Clean and beautiful interior and exterior! Would definitely come back!

Date of stay: June 2021
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Review collected in partnership with this hotel
Thank brit_ibarra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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