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Reviewed 15 May 2021

We recently stayed 6 nights and loved every minute of it. The resort was very clean and modern. We stayed in a JR suite partial ocean view and it was huge and very clean. The pools were very nice. One was more laid back than the other. Overall it was quiet due to the capacity limits, but we were fine with that. The food was probably the best we’ve had at an all inclusive. We’ve stayed at Valentin and Moon Palace in the past and would choose Haven over them. Rafael at Limes Bar made the best caprinias I’ve ever had and he alone may be the reason I go back! Olivia, Marilou and Guadalupe were great servers at the pool. I wish I could name all the staff we came in contact with, because they were all amazing.

Date of stay: May 2021
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank jillpU4781XV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear jillpU4781XV

Thank you so much for your preference and the opportunity you have given us to host your recent stay at Haven Riviera Cancun Resorts & Spa. It is an honor for us to read that we were your choice for your last getaway.

Rating Haven but especially our food as so good put a big smile on our face.
We are glad to read how Haven staff is committed to creating new and unforgettable memories for our guests. We will congratulate and share your kind words with Marilou and Alan that made you feel the magic of Haven.

Your wellbeing and satisfaction it's one of our most important goals, and we love to read that we achieved this goal with you.

It will be our pleasure to host you again in paradise until then,

Kind regards,

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2021

We opted for the Serenity club and it was 100% worth it! Luis was our butler and paid such good attention to detail! He even found us in the coffee shop just to wish my boyfriend a happy birthday! Shoutout to Andreas for being an amazing waiter at Olios and Vistas. Also Isabel and Marebella from MySenses Spa gave us the best deep tissue massages we have ever had! Olivia, Jennifer and Enrique were amazing pool side servers!

I can’t say enough about this resort! It was breathtaking. Adults only is the best way to travel! I can almost promise we will be back soon!

Date of stay: May 2021
    • Value
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Review collected in partnership with this hotel
Thank keelymarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear keelymarin

Thank you so much for such enthusiastic words. We are thrilled to read your experience was so great. Our staff is excellent, hard-working people who always are doing beyond to generate unforgettable experiences. Please come back soon; we will be glad to have you again.
Until then,

Sincerely,

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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Reviewed 14 May 2021

From arrival to departure this resort was amazing! Rooms, food, decor, and employees were all spot on.!! Love this place! Can't wait to go back
Even after an accident of falling and hitting my face they were great> Very attentive, called daily to see if I was ok and if we needed anything.

Room tip: The swim up rooms were awesome!!
Date of stay: April 2021
    • Location
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Thank Dee042361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Dee042361

It so great to hear from you! Thank you so much for taking the time and give us a review. Our priority is our guest´s wellness, and we are so proud and happy to read we achieve this goal with you. We hope to see you soon and together we will be creating good memories.

Sincerely,

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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Reviewed 14 May 2021

Anna provided a very relaxing and positive yoga/Pilates program for my last day. I would highly recommend treating yourself to one hour of goodness to your body.

The staff at Haven Riviera were exceptional. Although there were some less positive experiences more so from the front desk checkin confusion and some other less positive experiences.

The concierge Dani was exceptional, she went above and beyond to provide her expert touches to make our day trip memorable.

Date of stay: May 2021
Trip type: Travelled with friends
Thank Safari177567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Safari177567

Thank you for taking the time and share your experience during your last getaway. We are thrilled to read you enjoyed the yoga lessons we have at the resort. We have a great team at Haven who works hard to make your vacations so memorable.
Hope to see you soon!

Sincerely,

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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Reviewed 14 May 2021

Overall, we enjoyed our time at Haven. The service was exceptional and the staff was friendly. We were a little disappointed by our welcome as there were no welcome drinks awaiting us, but we found ourselves at the pool shortly after dropping our things in our room, enjoying the sun and a cocktail. The shows at Moon were entertaining and we were happy there were so many activities throughout the day to participate in at the resort. Our massages were wonderful and the water journey experience was unique.

There were two major issues that impacted our stay. The first issue was the amount of seaweed on the beach was unlike anything I have ever seen, making the ocean experience quite limited. Having a 3-5 foot wall of seaweed to trek over to dip your toes in the water is not enjoyable. Swimming was impossible due to the amount of seaweed in the water. I wish we had known this prior to coming, because we picked a beach resort to enjoy the beach/ocean, which was nearly impossible here.
The second problem was the power went out in our room towards the end of our stay and we had to relocate. The staff did act very quickly and helped to find us another room without any problem, but packing up all of our belongings in middle of the night was not what we had in mind after a wonderful dinner at Olios.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jilliennerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear jilliennerc

We thank you for the time you took to share your experience with us. Is great to read your stay was enjoyable. We are sorry about the inconvenience in your room; it is not the Haven experience we strive to create. I want to mention that we are located within a natural park, and also, due to our location in front of a coral reef, our beach has particular conditions that differ from the rest of the beaches in Cancun. We have a constant cleaning process performed; however, seaweed is a seasonal and natural phenomenon; please be sure that our team makes the best. Again, we want to thank your understanding of this completely natural event that is certainly not exclusive to our Resort but in the whole Caribbean region.
I hope you consider giving us another opportunity and come back to stay with us soon, and we can show you the magic of Haven.

Sincerely,

Vielka Treviño
Guest Service Manager
Haven Riviera Cancun Resort & SPA

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