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“Excellent place to stay!”

Review of Villa Xochimilco

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Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 4
Cuernavaca, Central Mexico and Gulf Coast

Reviews from our community

Excellent - based on 1 review
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Reviews from our community

Juan A E
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent place to stay!”
Reviewed 6 November 2016 for a stay in October 2016

When I made the reservation, I let them know I needed a soft mattress due to a recent surgery. Not only did they bring in 2 new mattresses, they called and asked if it was soft enough, then they brought me an even softer mattress. I was beyond impressed. The staff is the best I have ever dealt with. The area is beautiful and we felt very safe there. The location is also great. The BBQ pit by the pool has everything needed for a good BBQ. Everyday there was staff on the ground making the area look great. The white peacock was an added bonus. The kitchen had everything we needed to cook complete meals.

I will give 3 simple recommendations however. There is no TV service, only Netflix. TV service would be very great. This was tough during the US elections and world series. Also, a ceiling fan would help circulate the air in the room. Finally, an electric gate opener would make coming and going easier. It was a little uncomfortable having to get out of the car when arriving late at night to open the gate. But, these are just very minor suggestions. Also, a small sign outside the grounds would help find it upon arrival. When we return, we will absolutely stay there again.

One last thing, our car had an issue and we went to several mechanics and they could not help us. The staff asked us to look at the car and they fixed it!!!!!!!! NO charge. They just took it upon themselves to help out. I am forever in debt to them and that let me know how genuine everyone there is. Again, thanks so much Christina, Jennifer, Jessica and Roger. Yall were great and the grounds are so beautiful. We left feeling we were part of a family.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Staff, cleaniliness, location and security of the grounds
Liked least: No TV available and no ceiling fan.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Nov 2016
Hello Juan & Leti,
Thank you so much for this wonderful inspiring review! Unfortunately we had a death in the family on the 26th and so we were not able to say goodbye.
We really enjoyed your staying with us and we will definitely attend to your recomendations. Villa Las Palmas, the twin villa has a ceiling fan, but we are till lacking one in El Nido. We had cable in all the villas, but we are trying to change to the new cable provider, so hopefully if we see you in the future, this service will once again be available in addition to the Smart Netflix Flatscreen. We have had many requests for an electric gate and that is also in the works. The signage is also a plus, Thank you so much again Juan for your advice and your wonderful appreciation of our team! Hope to see you again soon.
Muchos saludos Juan Y Leti,
Jennifer, Jessica Cristina y Roberto
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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