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Reviewed 1 March 2021 via mobile

6 of us spent the last 5 days @ Grand Fiesta Americana to celebrate my husband's 40th birthday. We had an exceptional time thanks to Juan who kept everyone having fun at the pool. And the service there was amazing as well, as Rafael & Luis were so attentive! Antonio at concierge met our every need. And all the staff were SO friendly. We've stayed at many all-inclusive resorts, and our week here is our favorite and most memorable!

Date of stay: February 2021
Trip type: Travelled with friends
Thank AtlienGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 1 March 2021

Dear AtlienGlobetrotter,
Thank you very much for choosing us to celebrate your birthday, we hope you visit us very soon, we greatly appreciate your comments.

Kind regards.
Sergio Valencia - Managing Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2021

We had a fantastic time while staying! Every staff member made us feel so very welcomed! From the first day with Aruora, to the entertainment team with Juan, Aldo, Salvador, Luis, Abraham, and Antonella. Also the bartenders that served us down at the pool were such a delight! Jocelyn, Victor and David! I also went to the Mojito lounge and talked with Orlando and Esperanza! They were so nice!!! You can tell the focus on customer service is very important to them and they all made your stay that much more enjoyable.

Date of stay: February 2021
    • Value
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    • Cleanliness
    • Service
Thank aaronv111702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 1 March 2021

Dear aaronv11702,

Thank you very much for choosing us! we hope you visit us very soon on your next getaway, we greatly appreciate your excellent review.

Kind regards.
Sergio Valencia - Managing Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2021 via mobile

Our stay at this resort was very good! The staff was all very friendly and it felt like home there! The food was amazing and had a lot of variety for whatever you were feeling. The beach was pretty quiet since it is a few minutes outside of town. Beautiful views from the balcony! The resort offered water aerobics and kayaking during the day and has a sky bar for night. The sky bar was very relaxing during the day with hot tubs and fun at night with karaoke! This resort was a good choice for us since it is quiet, yet still pretty close to town. It is a lot more relaxing without kids there.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank marilynneb2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 1 March 2021

Dear marilynneb2020,

Thank you very much for choosing us! we hope you visit us very soon on your next getaway, we greatly appreciate your excellent review.

Kind regards.
Sergio Valencia - Managing Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2021

This hotel has a nice secluded location right on the beach. The area is beautiful and overall we enjoyed our time there. However, there were great things and not so great things about the resort.

Positives:
The service from the pool area to the concierge was great. Most of the employees there were genuinely friendly and very helpful. Omar at the pool is your guy to get great friendly service. Marco, our concierge was great in providing extra attention to our group during our stay to make it feel extra special.

The food was another positive. It was overall very good. The Asian restaurant was great for sushi. For a little extra cost splurge and get the sushi platter. It was amazing. Most of the dinner places were top notch.

Negatives:
We booked rooms with a jacuzzi, but were informed at check-in that they were not available due to construction. It would have been nice to know that ahead of time so we wouldn't be disappointed. They "upgraded" us to a suite, but that's where things went severely wrong. They put our entire group on different floors right next to the sky lounge night club. Our friends in 925 got the worst of it because they overlooked the night club that goes until 1am. Loud base music just goes right through the walls and makes for a very unpleasant sleeping experience. We all ended up moving to different rooms away on the other side. This helped the noise drastically, but the entire hotel rooms all need a drastic makeover and repairs. We had things like no smoke detectors, musty/mold like smells, uncleaned floors, leaky pipes, broken doors, on and on. It was pretty disappointing for what looks great in photos. The "upgrade" seemed like a bait and switch.

Only two pools for a resort this size was also a little disappointing. A common complaint is that the sun doesn't get to the pool area this time of year until the middle of the afternoon.

Housekeeping is terrible. They don't vacuum at all, even after someone checks out. Missing towels and refrigerator not restocked were a common issue with our group.

Overall, if you're looking for a party type resort and don't care too much about the rooms, then this might be for you. If you like a little more quiet, relaxation and cleanliness then this resort is not for you.

Room tip: Away from the sky bar for quieter rooms
Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank 720kurtk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 1 March 2021

Dear 720kurtk,

Thank you very much for choosing us! We hope that you will visit us very soon on your next getaway, we are sorry that you had problems during your stay, receive our sincere apologies, we have already seen this issue directly with our area managers to remedy it.

We greatly appreciate the time you spend writing to us, and we hope you will give us a second chance on your next vacation.

Kind regards.
Sergio Valencia - General Manager.

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Reviewed 26 February 2021

Very clean rooms and great service by the pool... Juan, Luis, Aldo and Abraham were amazing so find there area. Eric in the tour guide area was fabulous and they all made this trip absolutely unforgettable. Rafael the server at the pool was spot on and busted his butt to get everybody there drinks or anything you needed. Stay in his area always. Fun fun fun

Date of stay: February 2021
    • Value
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Thank darcyssibes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 26 February 2021

Dear darcyssibes,

Thank you for choosing us, we greatly appreciate your valuable time in writing your comments.
We hope you visit us very soon, it will be an honor to receive you in this home.

Regards.
Sergio Valencia - General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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