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Reviews (2 740)
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Reviewed 3 weeks ago

Once you get past the time share sales people you can have a relaxing time. Beach is beautiful and the service is great. Awesome breakfast buffet. Every day there is a D.J. at the pool where can do games and play volleyball . Every night they have some kind of entertainment happening as well.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank crispandclean8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Gerente at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for bringing to our paradise for an unforgettable vacation. We also greatly appreciate the feedback you’ve shared here. Your suggestions make sense and we will certainly take them into consideration.

We cannot improve without hearing from our guests, and we value these ideas for pre-planning meals and ensure speedy service by the pools.

Thank you again, and we look forward to next time.

Alain Berthelot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Everyone there was very friendly and helpful. The resort was beautiful and very clean. There were lots of choices for activities. The concierge service was on point. No worries about any travel needs or anything else. Make sure if you go that you get a massage at the spa! The best I've ever had!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 439kimberlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Gerente at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for giving us the opportunity to receive you in this paradise we call Grand Fiesta Americana on your recent vacation to Puerto Vallarta.

It is very pleasant to read that the service and attention provided by all the members of our staff were special.

We hope to welcome you on your next vacation, do not hesitate to contact us and we will gladly assist you in whatever we can to guarantee another great experience.

Best regards.

Alain Berthelot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We enjoyed the hotel as a fun place to stay, we especially like it was adults only. We found the service good, and enjoyed speaking to the staff. I really liked the Michael Jackson show!

The food choices could be improved, and we prefer a resort with a better beach. However it’s quick and easy to get to downtown.

Stayed: February 2018
Thank Lareinaroja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Gerente at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for bringing to our paradise for an unforgettable vacation. We also greatly appreciate the feedback you’ve shared here. Your suggestions make sense and we will certainly take them into consideration.

We cannot improve without hearing from our guests, and we value these ideas for pre-planning meals and ensure speedy service by the pools.

Thank you again, and we look forward to next time.

Alain Berthelot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

this was our first time in Puerto Vallarta. I am a travel agent in Houston and came to get the destination a bit better for a possible large group that I will have in 2019. We stayed a few days in the Four Seasons and a few days in the Grand Fiesta Americana. I know both hotels can´t be compared, however after visiting the Four Seasons, the Fiesta Americana Grand was just ok. Great rooms, very nice attentive staff. Why 4 stars? The lack of beach (full of rocks), but mostly I swear that the drinks are watered down. Food just ok, ate better outside the resort, had better food at some taco places we went to.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank texasjenns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Gerente at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for bringing to our paradise for an unforgettable vacation. We also greatly appreciate the feedback you’ve shared here. Your suggestions make sense and we will certainly take them into consideration.

We cannot improve without hearing from our guests, and we value these ideas for pre-planning meals and ensure speedy service by the pools.

Thank you again, and we look forward to next time.

Alain Berthelot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Walking in to the hotel makes you realize that this is going to be special. The hotel is right on the beach and the view from everywhere is amazing! We don't travel a lot but really enjoyed this trip. We went in the off season but we really enjoyed that there was lots of room and that it was not crowded. Just beyond the two large pools is access to the beach which was so very convenient.
We now have a go to place to stay in Puerto Vallarta and we can't wait to go back!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank epnolte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFGPV, Gerente at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for giving us the opportunity to receive you in this paradise we call Grand Fiesta Americana on your recent vacation to Puerto Vallarta.

It is very pleasant to read that the service and attention provided by all the members of our staff were special.

We hope to welcome you on your next vacation, do not hesitate to contact us and we will gladly assist you in whatever we can to guarantee another great experience.

Best regards.

Alain Berthelot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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