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122 - 127 of 12 384 reviews
Reviewed 22 October 2021

Non-stop problems with the room. Manager lied to us continuously. The food from Wednesday morning on became poorer in quality to the point of being almost inedible and continuously served food we had said we were allergic too. We actually wanted to leave the first day! We have never had so many issues before at a resort in Puerto Vallarta. We were really excited to splurge on a swimout this trip and wnded up trying to get an earlier flight wanting to leave early.

Date of stay: October 2021
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Review collected in partnership with Hyatt Hotels
2  Thank Donnarayne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 October 2021 via mobile

I was only here for 2 nights but the hotel and staff were amazing.

A particular shout out to the entertainment pool side team of Geo, Julia, and Santiago. We had some epic volleyball battles in the sand. Very fun!

Food was decent and overall can’t complain!

Date of stay: October 2021
Trip type: Travelled solo
1  Thank johnsN9673QF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ana María Meza, Otro at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 November 2021

Dear johnsN9673QF;

We thank you once again for your preference, know that we will be waiting for your prompt return with open arms, and please know that you have in us a family and a second home here in Puerto Vallarta!

With Service from the Heart,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021

Tremendous attention to detail by everyone who works there; they obviously stress making the customer experience wonderful with each interaction. I didn't take advantage of any excursions because I felt so comfortable at the resort. A trip into town though was easy though due to the location.

Date of stay: October 2021
    • Value
    • Location
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    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Roam622457
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ana María Meza, Otro at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 November 2021

Dear Roam622457,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Trip Advisor.

We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.

With service from the heart

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Reviewed 22 October 2021 via mobile

My 3rd time here. I love being here on the private beach. The staff is always amazing. My favorite restaurant is Blaze. They have a wonderful staff, thank you Rodolfo,Jimmy, and Elisa for making my last day special with this lovely dessert!!

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank readeana
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ana María Meza, Otro at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 1 November 2021

Dear readeana;

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Trip Advisor.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

With service from the heart

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Reviewed 22 October 2021

I love this place! Don’t want to stay anywhere else. COVID has been a pain hopefully it will soon be over and things will be back to where they were, but Ziva does not disappoint. Service is awesome, employees are amazing!

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank doctheron
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ana María Meza, Otro at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 1 November 2021

Dear doctheron;

We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team

With service from the heart

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