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Reviewed 4 weeks ago

Our family enjoyed a relaxing, fun, and enjoyable spring break at Hyatt Ziva Puerto Vallarta. We thoroughly enjoyed this smaller all-inclusive resort with excellent service. It was convenient to have all the COVID protocols in place, especially the COVID antigen test on-site (it is a nasal swab) with results within 10 minutes. The beach is fantastic and we loved having access to the ocean (to play in, sit by, watch while eating, and hear at night). We specifically chose this resort due to "private" beach access. We enjoyed certain foods at each restaurant and had impeccable service at the Blaze from Sergio, Jesus, Carlos Torres, Hector (twice), and Marco. We had a superb waiter at Melanzane named Abraham and Alondra the hostess was extremely kind and went out of her way to get our family coconut ice cream to-go! We experienced fantastic customer care at Casa Grande from Vidal & Joel- he saw us outside the restaurant and offered to take a family photo and then ended up being our waiter that evening. He also went out of his way to get us coconut ice cream and ran to another restaurant to pick it up and make us our delicious dessert. We enjoyed sampling the different foods at each restaurant and was very impressed with the kind service of all the staff at Hyatt Ziva.

Date of stay: March 2021
1  Thank Camper539251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Dear Camper539251
It was an honor to host you at Hyatt Ziva Puerto Vallarta. We are thrilled to know that we exceeded your expectations in general and your experience was memorable as a result of our high quality standards, fascinating facilities and the personalized service provided by our valuable staff.
Thank you very much for your preference and we are looking forward to welcome you back to your home far away from home.
With Service from the Heart,

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Reviewed 4 weeks ago

Had an awesome time! Celebrated my husband's 50th birthday. Food was great and the service was awesome! Ramon, Fermin and Arturo took really good care of us. Very friendly staff. Enjoyed our stay. Will definitely be coming back!

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Roxomitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Dear Roxomitchell
Thank you so much for taking your time to describe your recent experience at our resort. It is rewarding to learn that you stayed with us to celebrate such special event.
Mother Nature on our side, the fantastic view from every room, the privacy of our sandy beach, and the soft and relaxed sound of the ocean contributed to the enjoyment and success of your stay.
Thank you for stimulating our efforts. We look forward to welcoming you back to our slice of paradise.
With Service from the Heart

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Reviewed 5 weeks ago via mobile

Beautiful resort, great beach, wonderful restaurants, and top notch service. We thoroughly enjoyed our time at the Hyatt Ziva. The restaurant, Blaze, was our favorite and Samuel provided kind, attentive and superior service. Ask for him if you go! Also, the sunsets are amazing!

Date of stay: April 2021
Trip type: Travelled with friends
2  Thank ChristinaMacTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Dear ChristinaMacTravel
Never late and we do really thank you for your refreshing review! Delighted to learn that we surpassed your expectations delivering an amazing stay and that you were able to enjoy the experience. I will be happy to thank each one of them for making a difference in your stay.

Thank you again for your preference and recommendations. We look forward to welcoming you back, “mi casa es su casa”.
With Service from the Heart

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Reviewed 3 April 2021 via mobile

Amazing time. Karen, Okimy, and Essual were amazing!!! Super friendly and they made the experience so much fun would definitely come back!!! The hike through the jungle and the tequila tasting was super cool.
Thank you guys!!!

Date of stay: April 2021
Trip type: Travelled with friends
Thank Cynthiabustos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear Cynthiabustos
Thank you so much for your high recommendations. I am so happy to learn about your pleasant stay at our resort. We aim to look after every guest that comes into our doors, and role models like Karen, Okimy, and many others are eager to demonstrate their unique and true spirit offering service from the heart. They will certainly hear about your appreciation and the lasting memories they have created about your stay.

It will be a pleasure to welcome you back so that you enjoy another wonderful stay in our slide of paradise.
Wtih Sevice from the Heart

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Reviewed 3 April 2021 via mobile

Shoutout to the amazing service by the folks working at the hotel. Bartenders like Jose and Efrain remember your name and even the drinks you like! Also Karen and Enrique from entertainment were super friendly and energetic. Truly a wonderful experience!

Date of stay: April 2021
Trip type: Travelled with family
Thank martinmH5513FK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Dear martinmH5513FK ,
Thank you again for your high recommendations and great review! Our primary productive resource is people. As General Manager, I am proud to be representing such an amazing cast of associates who are naturally endowed in the art of service. Thank you for highlighting those who made you “feel like home in paradise”, such as Jose, Efrain, karen and Enrique among of many others of our group of associates. I will be more than happy to convey to them your appreciation and thank them for a job well done.

It will be a pleasure to welcome you back so that you enjoy another wonderful stay in our slice of paradise.
With Service from the Heart

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