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Arturo G

Great Resort with the most helpful staff.

5.0 of 5 bubblesReviewed 11 Jun 2024
Carlos Miranda and José Becerra really went above and beyond to ensure we were taken care of and made our stay a great experience. Overall staff and hotel amenities were wonderful. We had a great time at the pool and restaurants. The food options were good and the buffet had lots of great food to chose from. The drinks were cold and always kept full.
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma Becerra, Other at Secrets Vallarta Bay Puerto Vallarta, responded to this review
Responded 12 Jun 2024
Dear Y4838SLaturog,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Vallarta Bay. I am overjoyed to read that you’ve enjoyed your stay, especially our guest service from the staff.

Please be confident that I’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. I thank you on behalf of our team and Management.

I sincerely hope we can have the honor of being your hosts in the future.

Cordially,

Norma Becerra
eConcierge
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (11 044)
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Traveller rating
8 334
1 664
616
234
198
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Reviewed 11 June 2024

Vacation with business associates & wives. Excellent service and food. Yacht tour with snorkeling was great.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank smartin2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma Becerra, Other at Secrets Vallarta Bay Puerto Vallarta, responded to this reviewResponded 12 June 2024

Dear smartin2024,

Thank you for choosing our resort as your host on your recent gateway to Puerto Vallarta. It was a pleasure to have you and we appreciate that you have taken the time to share your experience on TripAdvisor.

We look forward to having the pleasure of having you back in the future.

Cordially,

Normaa Becerra
eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

Our butlers Carlos Miranda and Jose Becerra were the best . They are attentive to our needs and always very courteous and friendly. I recommend these gentlemen when staying at this resort. All of the food and services are top notch. We will visit again.

Date of stay: June 2024
Trip type: Travelled on business
Thank Tom S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma Becerra, Other at Secrets Vallarta Bay Puerto Vallarta, responded to this reviewResponded 12 June 2024

Dear tomcatinc,

Thank you for sharing your feedback following your recent stay at Secrets Vallarta Bay. It's our pleasure to learn that your stay was wonderful while you were impressed with our service and facilities.

We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.

Cordially,

Norma Becerra
eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

The rooms and accommodations were excellent. Our concierge/ room Butler Carlos Miranda and his partner Jose Becerra were awesome and took care of all our needs and brought a smile to our face everyday with their upbeat personality and the willingness to make our stay one in a lifetime! I give them 5 Stars !!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Blaine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma Becerra, Other at Secrets Vallarta Bay Puerto Vallarta, responded to this reviewResponded 12 June 2024

Dear 342blaineb,

Thank you for choosing our resort as your host on your recent gateway to Puerto Vallarta. It was a pleasure to have you and we appreciate that you have taken the time to share your experience on TripAdvisor.

We look forward to having the pleasure of having you back in the future.

Cordially,

Norma Becerra
eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024 via mobile

Although the resort is a bit dated, the food and the service are impeccable. Would go back time and time just for food and experiences with the amazing staff. Carlos Miranda and Jose Becerra made sure all of our needs were met from more hangers to booking dinner at our favorite spots. Our room was always clean and stocked. Capers was our favorite place to eat. Francisco and Fabian made our dinners…we ate in the wine cellar 3 times.

Room tip: Going in know that the rooms are bit dated so you won’t be disappointed. The pools could use an update as well, but overall, it’s amazing!
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Shay G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma Becerra, Other at Secrets Vallarta Bay Puerto Vallarta, responded to this reviewResponded 11 June 2024

Dear Shay G,

Thank you for choosing our resort as your host on your recent gateway to Puerto Vallarta. It was a pleasure to have you and we appreciate that you have taken the time to share your experience on TripAdvisor.

We look forward to having the pleasure of having you back in the future.

Cordially,

Norma Becerra
eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024 via mobile

Overall, food and service very good. We were disappointed with two aspects of the resort. First, while almost all rooms have an ocean view The door to the room faces a construction yard facilitating construction on the large high-rise building next to the resort. There is a tremendous amount of noise that can be heard throughout the day with trucks in and out. Additionally, there are roosters in that field that make a lot of noise even as early as 3 o’clock in the morning. The door to the room provides a little barrier to this noise.

Lastly, unlike other Secrets properties we’ve been to, this property has some of the listed restaurants in the neighboring dreams location. It’s a very easy walk over to the other side, however, dreams is not adults only. This means that the one Mexican restaurant is not adults only and it was quite loud with children in high chairs. Not what we wanted in our “adults only” vacation.

Room tip: Request a room away from the construction.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank rick b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma Becerra, Other at Secrets Vallarta Bay Puerto Vallarta, responded to this reviewResponded 11 June 2024

Dear rick b,

Thank you for taking the time to share an overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. I am very sorry that this visit did not go completely as expected.

Without hesitation, we will consider your comments to improve and prevent a recurrence of these events.

We hope to have you back at the hotel and have another opportunity to show you our service of excellence and quality.

Cordially,

Norma Becerra
eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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