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Colleen R

Because of them we will return please don't make changes.

5.0 of 5 bubblesReviewed 02 Jun 2024
The many amazing waiters and entertainers including Jorge Raul Luis Francisco. Gabriel Nicholas. J u v e.Patricia. Misael All took such excellent care of us always making sure that we had drinks and fun and entertainment and light conversation.
Date of stay: May 2024
Trip type: Travelled as a couple
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Reviews (4 645)
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All reviews javier vergara mirador restaurant one bedroom suite adult pool italian restaurant personal butler main restaurant butler service swim up bar kids club all inclusive package rooms face the ocean large balcony full kitchen alfredo construction noise turn down service
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4 - 9 of 4 645 reviews
Reviewed 28 May 2024

Overall enjoyed our stay. Staff was friendly and attentive. Everything was very clean.
Location was good, walked to malecon and took taxi to marina market. Wasn't super crowded, always managed to get chair at pool.
The downside... was the food. Our group couldn't figure out how anyone would give good reviews for the food. Definitely missed the variety that comes with a buffet. Limited options for breakfast. Not having a buffet was time consuming, would take up to an hour for breakfast or lunch if you ate in the restaurant. Lunch menu was good, but didn't care for breakfast or supper, with the exception of the x2 buffet nights. Have to wait for a bill everywhere, which we didn't like. Couldn't leave the restaurant or pool until you got your bill and signed, again, this was time consuming when you only have 1 week of vacation to enjoy the sun. Be prepared, very high tip expectations here, like nothing I've ever experienced at an all inclusive before. We tipped, but it was obvious they didn't consider it enough.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travel12121212346
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2024 via mobile

We always love coming to Sunset. We have been timeshare owners here since it was built. The staff Mario, Jose, Lilliana, Pedro, Hector, Juan, Ruben, Nicholas, Francisco, Raul, Rolando, Jorge and Raymondo to name a few are very friendly and accommodating. Can’t wait to come back in the fall.

Room tip: The resort is right on a bus line for easy access to Centro, you can walk the Malcone, shop or have dinner downtown.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Tshuler1188
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

From the moment we arrived we were taken care of. We were greeted with a glass of sparkling wine and a cold cloth to refresh ourselves. The check in was seamless and we were quickly escorted to our room by Miguel who was extremely helpful. Miguel would greet us each day and ask if he could assist with anything. He was so great. All the staff were amazing and so ready to help. A special shout out to Miguel and also Raul who was always checking to see if we had everything we needed and to Gabriel who was the best server at the pool.
They set up a buffet and tables by the pool on two occasions and had entertainment. So enjoyable. This is not a party place so if you are looking for night life this is not the place. If you just want great food and service and great people along with relaxation this is it.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cheryl R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024 via mobile

I was good experience with buttler Raymundo casillas, Armando Gonzales and Jorge from the pool area, Hugo Lomeli was a supervisor for the waiters was dealing with him only one day and was super helpful, el mirador waiters, Raymundo and Hugo

Room tip: This hotel was helpful except some of the managers and supervisors can be a bit harsh when it comes to accommodating big parties
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Audiel Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2024 via mobile

Wow to see such a decline in service, menu, and amenities. I’m sorry to have lost such a trusted hotel. Menus have totally changed. Everyone complained about cold French fries well after a long wait today I was served my lukewarm warm food and cold French fries. It breaks my heart to see such an amazing establishment lose their reputation.

Pool service too too slow and when you walk to bar they won’t serve you because there is a server who is too busy. So basically wait your turn, very sad.

I witnessed 5 servers leaning on the counter with no one in restaurant but do you think they could help at the pool (nope not their job).

I am so disappointed with the poor service, poor menu, and total lack of management.

I want the old menu that had good food, I want the extremely good service back, I want the food to be served hot and fresh.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank DanP149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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