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jesus r

Pleasant Experience

4.0 of 5 bubblesReviewed 5 weeks ago
Buffet staff in the evening were very attentive and friendly, especially Esther, Yessika, and Ramiro. The night shows were varied and quite entertaining. An area of improvement is the long wait for breakfast at the buffet, too many people for a small dinning space, but other than that the food was good. Overall, we had a nice experience.
Date of stay: June 2024
Room Tip: Insect repellent is strongly recommended as mosquitoes are prevalent in June.
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Crown Paradise All Inclusive Resort , Propietario at Crown Paradise Golden Puerto Vallarta, responded to this review
Responded 4 weeks ago
Dear Jesus

Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.
We are glad to know that you enjoyed your stay and that you found our nightly buffet staff, especially Esther, Yessika and Ramiro, attentive and friendly. We will share your kind words with them, as it is always motivating to receive recognition for their dedication.
We are also pleased that you enjoyed the nightly shows and found the entertainment varied and enjoyable during your stay.
We note your comment about the wait for the breakfast buffet. We understand that this situation can affect our guests' experience and we will look for solutions to improve space management and reduce wait times, ensuring a more comfortable experience for our guests.
I look forward to having the pleasure of welcoming you again in the near future and providing you with an even more memorable experience, demonstrating that our commitment is to your satisfaction.

Best regards
General Management Crown Paradise Golden
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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12 - 17 of 8 151 reviews
Reviewed 12 June 2024

Hotel is terrible. Rooms are gross and I felt unsafe. Bad experience from start to finish. I left as soon as I made new arrangements. I DID NOT spend 1 night here.

Date of stay: June 2024
    • Value
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank LOKEYMOUSE333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Paradise All Inclusive Resort , Propietario at Crown Paradise Golden Puerto Vallarta, responded to this reviewResponded 12 June 2024

Dear


Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions about your experience at our hotel.
We are deeply sorry to hear about your experience and would like to offer our sincere apologies for any inconvenience you may have faced during your visit.
We take all feedback from our guests very seriously and are committed to constantly improving our services and facilities. We would like to get more details about the specific issues you encountered so that we can address them immediately and prevent other guests from experiencing the same situation.
We hope to have another opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.

Best regards
General Management Crown Paradise Golden

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Reviewed 11 June 2024

Not satisfied with the quality of food, the rooms, or the shows. The safe was broken. The toilet paper holder was broken. The toilet door wouldn’t close. As far as the food, it just didn’t taste good in any of the restaurants. Only the buffets had any good food.

Date of stay: June 2024
    • Rooms
Review collected in partnership with this hotel
1  Thank qe9j11enoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Paradise All Inclusive Resort , Propietario at Crown Paradise Golden Puerto Vallarta, responded to this reviewResponded 11 June 2024

Dear

Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.
We sincerely regret that your stay did not meet your expectations.
Regarding the problems in the room, such as the broken safe, the toilet paper roll holder and the bathroom door, we regret the inconvenience caused. We will take immediate steps to address these issues and ensure that our rooms are in optimal condition for our guests.
Regarding the food, we are sorry to hear that it did not meet your expectations in any of our restaurants, except for the buffets. We take your impressions seriously for the implementation of improvements in our gastronomic offerings.
We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.

Best regards
General Management Crown Paradise Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

Overall we had a great time. Don’t look too closely as this is a tired resort. It needs a lot of work. The pools are in need of full tile replacement, the room AC doesn’t really cool without the help of the fans which need to be run continuously and at high speed. Most importantly, you CANNOT drink the water in the rooms. That presents a few problems, but we were brought plenty of bottled water. The staff is friendly and very accommodating. The food was excellent. Francisco is kind and a jewel. German at the Concierge desk is sweet and quite knowledgeable and ever helpful. The Sky Pool is lovely, but it is full of what looks like skin cells (gross) and either there is no filtering system or it needs work and I never saw them use a skimmer. We stayed out of it after our 1st dip. The main pool was clean. The swim bar/small pool is also questionable about the cleanliness. We love the All-Inclusive, especially that one does not have to ever see or sign a bill. The specialty restaurants were wonderful. The French San Soucis was our favorite. It is next door at the Family resort. It was my daughter & my first time at an Adults only resort and now we are spoiled by how nice that is. Pool Cabanas are filled by 8am. If you want one, you’ll need to get up early. All-in-all we enjoyed our stay The resort has plenty of cabanas and chairs on the beach as well. Note: If you are not fluent in Spanish, you may not be able to converse with the major majority of the guests. If they do a major renovation, we would go back.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank fayeg859
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Paradise All Inclusive Resort , Propietario at Crown Paradise Golden Puerto Vallarta, responded to this reviewResponded 10 June 2024

Dear

Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.
We are glad to hear that, overall, you enjoyed your stay and that you found our staff friendly and helpful, as well as our gastronomic offerings excellent.
We regret the inconveniences you encountered during your stay. We appreciate you sharing your impressions about the condition of our facilities, especially the pools and air conditioning. We are committed to improvement and take your comments seriously to plan the necessary upgrades.
Regarding the water in the rooms, we will be sure to improve our communication on this aspect. We are pleased to know that our team provided bottled water for your convenience.
We appreciate your kind words about Francisco and our concierge staff, as well as your compliments on our specialty restaurants. We strive to provide excellent service and your positive comments motivate us to continue to improve.
We note your impressions about the cleanliness of the Sky Pool. We will review our maintenance procedures to ensure that all our pool areas meet the highest standards of cleanliness and quality.
We are glad you enjoyed the All Inclusive experience and the beach cabanas. We value your suggestion about the refurbishment and look forward to welcoming you again in the future, providing you with an even more memorable experience, demonstrating that we are committed to your satisfaction.

Best regards
General Management Crown Paradise Golden

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Reviewed 7 June 2024

This place needs to be upgraded all the hotels around there are going through renovations things haven’t changed and got worse in the last four years

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank sheenbean2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Paradise All Inclusive Resort , Propietario at Crown Paradise Golden Puerto Vallarta, responded to this reviewResponded 7 June 2024

Dear

Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.
We regret that your experience did not meet your expectations and apologize for any inconvenience you experienced.
We are committed to continually improving our facilities and services. Although we have made some improvements, we understand that there are still areas that need attention. Your feedback is very valuable to us and we will take it into consideration in our renovation and improvement plans.
We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.

Best regards
General Management Crown Paradise Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

Spend three days here solo and I could've stayed longer. It was just what I was looking for - laying by the beach or the pool all day drinking and eating. Could the quality of the food be better? Yes. However, it truly was all-inclusive and found no reason to leave the hotel. I would definitely come back if I need another few days to recharge.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jmark988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crown Paradise All Inclusive Resort , Propietario at Crown Paradise Golden Puerto Vallarta, responded to this reviewResponded 6 June 2024

Dear Mark

Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.
We are very happy to hear that you enjoyed your stay at our hotel and that you found us to be an excellent value for your money. We strive to provide a memorable and relaxing experience for all our guests, and we are pleased to hear that you were able to enjoy your days with us.
We appreciate your comments about the food. We are constantly working to improve our culinary standards and ensure that all of our guests enjoy a satisfying dining experience.
We look forward to having the pleasure of welcoming you back in the future for another memorable experience.

Best regards
General Management Crown Paradise Golden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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