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Catherine L

Great vacation

4.0 of 5 bubblesReviewed 24 Mar 2024
We loved this resort. The personnel is very friendly. We reserved a king size bed and saw we were three people and gave us a rolling bed for free. The room was very clean and up-to-date. The balcony was perfect with ocean view. When we ask for service they come right away. Everything was working perfectly. The food at the restaurant was very good. A lot of variety. Lots of chairs around the pool and on the beach. The resort is very clean. Even though it was spring break they were a lot of people but it’s still seem to be fairly quiet. The resort is a short walk to the Marina. We will come back.
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Del Callejo, Director General at Krystal Puerto Vallarta Hotel, responded to this review
Responded 16 Apr 2024
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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13 - 18 of 6 500 reviews
Reviewed 22 March 2024

Very clean and great staff. I stayed here during a cancelled flight and was pleasantly surprised. Good food at the buffet, as well. Seems quiet while I’m here, must not be the busy season. But if that’s what you’re looking for, this is the spot for you.

Date of stay: March 2024
Trip type: Travelled solo
Thank Companion67492248377
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Del Callejo, Director General at Krystal Puerto Vallarta Hotel, responded to this reviewResponded 16 April 2024

We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

I fell the karaoke should be located in a different area of the resort. Whether you are having a nice meal, want a nice night cap, or are checking in for the first time. To have it in the main lobby every night gets a bit much. The beach club would be a perfect place for this, except maybe the once a week they do a show there.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank erickF641HB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Del Callejo, Director General at Krystal Puerto Vallarta Hotel, responded to this reviewResponded 16 April 2024

Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.
We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.
We hope to have you back with us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

“Just Okay”. If you don’t want to be around alot of kids then this is not the place to go. Not overly impressed with this hotel, where do I start. It’s a very out dated hotel .. what we thought the room we booked as advertised on their website wasn’t at all what we thought. We booked a king room and got two double beds.. lots of” broken things” such as some lighting didn’t work ? Door patio didn’t lock.. etc etc. although the staff were friendly and helpful , we waited some days until 430 or 5 pm to have our room made up..
there were also lots of locals at this hotel.. fine.. just didn’t appreciate being sprayed with water at the pool all day .. next time adults only. It was easy to get around from the hotel .. lots to do and see, highly recommend the Thursday night market at the marina , but be prepared to bargain. Also Romantico zone is a must see.
Would I return to this hotel?? Not likely.

Room tip: The pool gets crowded with locals .. very loud music by the pool most days , if you like that sort of thing. Lots of kids..
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Brenda S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Del Callejo, Director General at Krystal Puerto Vallarta Hotel, responded to this reviewResponded 16 April 2024

Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.
We are saddened to hear that you are considering different options in the future. We would love the opportunity to regain your trust and demonstrate the quality of service that characterizes our hotel chain.

If you decide to give us another chance in the future, we will be happy to welcome you and ensure you have a more positive experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2024

This is not a 4 star resort maybe a 3 at best. The 4 story building you see in the picture is old and run down and should not be used until it has a total renovation. The newer tower building is excellent especially the ocean view side but walls are very thin as we had a crying baby next door keep us up for 4 nights. Also the balcony chairs were very uncomfortable and the railing was very low would not be up to code in Canada. This resort calls itself an all inclusive but will not provide bottled water you get 2 at check in then have to pay for any more . The bar only has draft beer nothing in a can or bottle. The little store right beside the hotel was a life saver for water and beer and was very reasonable. The restaurants have limited hours and only two besides the buffet are available for dinner and it's either or, both were not open the same nights. Eating at the buffet's both main and beach were like eating in a chicken coop birds flying and pooping everywhere. I am not a picky eater but most of the food was disgusting and just weird. They keep the bacon at the omelette station so you have to stand in line if you want bacon. The staff is what makes this resort they were friendly and helpful and made a crappy experience bearable. We ate off resort 3 times and found that Puerto Vallarta was very expensive and when you are going home make sure you bring your own food to the airport because that was the biggest rip off of all $30 for a sandwich $10 for a bottle of water $40 for a burger. I would not go back to this resort and probably not Puerto Vallarta again.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sherry T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2024

Check out all the restaurants offered on this resort. People are so friendly and I will be bringing my family back.the beach is very close to the hotel, the drinks were delicious, the staff was helpful. I felt safe the whole time and I travelled alone.

Room tip: Always have tip money and be careful the tequila is no joke.
Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
2  Thank tina l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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