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Eboni Green
El Sobrante, California

AMAZING

5.0 of 5 bubblesReviewed 08 Mar 2021
My friend and I booked a last minute trip to Sunscape Puerto Vallarta and so happy we did. The resort was very cleaning and welcoming, and all of the staff was very nice and helpful. The food was just as good. Amazing service all around. Omar the bartender was great!! I looked forward to going to the bar everyday just because of him. Omar definitely made the trip better with his good drinks and amazing personality. I'm constantly finding myself wanting to book another trip back to sunscape just to visit him, and the beautiful property. If you're thinking about booking here at Sunscape, just do it. You won't regret it.
Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa, responded to this review
Responded 10 Mar 2021
Dear ebonigreen26,

We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.

We will be delighted to share your kind words with our team, specially with Omar as our team is truly committed to making our guests feel at home through their hospitality.

Sunscape Puerto Vallarta is your new family and we look forward to your soon return!

Sincerely,

Sheyla Torres
Social Media Manager

Puerto Vallarta, México.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (6 447)
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Reviewed 8 March 2021 via mobile

The reception was so poor compare to the other resorts from AMR, the restaurant attention was awful for the kids and suppose be a resort for kids. They have to wait 30 minutes for a spoon and lemons, the bar don’t serves them drinks even they make line and wait for it. They only wants them tips and don’t make they work properly.

The conditioning air was break, the security box was broke to, they make you wear mask but don’t take care the social distance. We ask for umbrella at the pool and say we don’t have sorry. Sadly we left the resort with a bad experience compared to the dreams and now.

The only person that make our stay amazing was Dayana by the explorers club. She is awesome with my kids, thanks for the attention and take care of them. I recommend to have more people at the club, one person for the number of kids isn’t enough. But she does an amazing job, really thanks for that Dayana.

Date of stay: March 2021
Trip type: Travelled with family
Thank laurabalderas1003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa, responded to this reviewResponded 23 March 2021

Hello laurabalderas1003,

Thank you for giving us the opportunity to host you on your most recent vacations at the stunning Mexican Pacific. As we are committed to offer our guests an amazing experience we are saddened to know the mishaps you encountered.

Furthermore, we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. We feel really sorry that we did not exceed your expectations with our service and also to read this unfortunate situation.

We hope that you will change your mind and provide us with the opportunity to host you again in the future so that we will provide you with the level of excellence that you deserve.

Kind regards,

Sheyla Torres
eConcierge & Social Media Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2021

What can I say my 4th time here and wowww omar chino canelo and every oneeee else love all the guys great atmosphere great staff especially at the bar lol can't wait to be back for my 5th time April needs to hurry and covid needs to end!!!! Won't let me upload my pics smh oh well!!!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank speedys2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa, responded to this reviewResponded 25 February 2021

Dear speedys2021,

We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.

We will be delighted to share your kind words with our team as they are truly committed to making our guests feel at home through their hospitality.

Sunscape Puerto Vallarta is your new family and we look forward to your soon return!

Sincerely,

Sheyla Torres
Social Media Manager

Puerto Vallarta, México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2021

Once again a very exceptional trip to Sunscape Puerto Vallarta.
From all the very friendly staff to the staff that remembered us as returning guests and treated us like Family... Omar and Noe the Bartenders always had a smile on their faces and even before my family and friends got to the bar to order they already knew what we wanted and had it being made or ready. A huge Kudos to OMAR and NOE!!! I am happy to call them both my second family and wonderful people / friends.

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
Thank johnathano127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa, responded to this reviewResponded 25 February 2021

Hello johnathano127,

Thank you very much, for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for taking the time to leave your comments following your recent stay with us.

We hope that the many positive aspects of your stay encourage you to return to Sunscape Puerto Vallarta Resort & Spa and continue allowing us to cater to your vacation wishes.

Sincerely,

Sheyla Torres
Econcierge & Social Media Manager

Puerto Vallarta, México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2021

My boyfriend and I loved our stayed at Sunscape Puerto Vallarta! Could not recommend this hotel enough! Food and service is awesome and the views are amazing! Omar the bartender took very good care of us! He is so friendly and welcoming definitely made our stay unforgettable!

Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
Thank MeghanYZY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa, responded to this reviewResponded 9 February 2021

Dear MeghanYZY,

On behalf of the entire Sunscape Puerto Vallarta Resort & Spa team, we would like to take this opportunity to thank you for sharing your review regarding your excellent experience at our hotel.

There is no better reward for our work than reading the excellent time that you had due to the excellent services and attention of all our staff.

Sunscape Puerto Vallarta is your new family and we look forward to your soon return! Hope to welcome you soon.

Sincerely,

Sheyla Torres
Social Media Manager
Sunscape Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2021

I can't say enough good things about this hotel. We traveled in January 2021 amidst the pandemic and to escape MN cold winters! The hotel was very covid friendly, all staff wore makes, required hand sanitizer before entering restaurants and masks had to be worn to go to buffets and get food.

The food was good, considering there was a pandemic. They cannot let people get their own, so you had to point to what you want and they plated it for you. That being said, because they are at about 25% staff, we never had to wait for food or a table at the specialty restaurants which I thought was pretty impressive. Antelmo, Miguel and Oscar were absolutely great!! The hamburgers at the snack bar was the best I have had in Mexico - VERY YUMMY!! And the woman making them (Eve??) was very nice! I have looked at previous pictures of the resort and noticed that due to covid, some of the outside tables were removed (around the snack bar), fitness room was closed, etc. I would not even have noticed had I not seen the pictures. We just ate at our chairs during the day. We are all making the best of this darn pandemic!!

The hotel was only at about 25% capacity and it's going to be hard to go back next year at full capacity. How nice it was to get our same chairs each day, not have to wait or make reservations at the 2 specialty restaurants, was not over run with kids, etc. We participated in the activities, volleyball and water aerobics each day at noon! Fabian was the best!! He made everyone in the pool feel special. Loved him! Martin and Mini Cooper did a great job as well!

The drinks were strong as you wanted them, just ask. We were surprised to see them using top shelf liquor! Alex and Rogelio were great servers from our beach chairs or our pool side loungers. My favorite bartender was at the swim up bar, Guilermo (Gilly ??) He made the BEST drinks and never complained when we made him go get us fresh bananas for our Dirty Monkeys!!! All the bartenders were good, however he really stood out.

Our room was on the 17th floor - absolutely incredible!!! The view was stunning and the large room was amazing!! The fridge was stocked with refreshments and replaced daily. Best shower ever!! Beds were comfy.

I cannot wait to return. The location was great, close to both Marina and downtown so cab rides were only $5 each way! Everyone here works to make you vacation great - I miss it very much!!

Room tip: Definately get the Sun Club and try to get a room on the 17th floor!
Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
1  Thank C169RSamyt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa, responded to this reviewResponded 9 February 2021

Dear C169RSamyt,

First of all, we would like to express our appreciation to you for choosing Sunscape Puerto Vallarta Resort & Spa for your holidays and for taking the time to share your wonderful comments with us.

We will be delighted to share your kind words with our team as they are truly committed to making our guests feel at home through their hospitality.

We would all be delighted to welcome you back in the not too distant future. Until then, we wish you all the best.

Sincerely,

Sheyla Torres
Econcierge & Social Media Manager

Puerto Vallarta, México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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