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jayhawk1991
El Dorado, KS

Nice stay at Fiesta Americana.

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
Resort was beautiful. Food options were nice and no issues getting into reservation restaurants even with same day bookings. Denae was a wonderful start to each day at the buffet hostess stand and again at the Cevecheria restaurant. Only downside on food was a lunch buffet that was much more limited than what we’ve typically seen, but there were other lunch options. Also a little surprised that there was no dinner buffet but reservation restaurants were great.

Pool service was outstanding. Luis took great care of us during our stay. Kept our drinks full and offered great suggestions for things to try. Enjoyed poolside lunches of ceviche and fish tacos several days.

Only negative to our stay was the beach. Sand by resort and loungers was in great shape but as you got closer to water it wasn’t so nice. Not maintained and ocean was dirty.

Overall it was a nice mid-range A/I. Great service and options for the value.
Date of stay: June 2024
Room Tip: The resort is family friendly. If you want adult only pool you can go club level but there’s a...
Trip type: Travelled as a couple
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All reviews el mexicano fish and shrimp tacos chula vista asian restaurant lobby bar club level breakfast buffet hot dogs adult pool mexican night pool side beach area took great care recommend this resort great resort special shout other resorts
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Reviewed 4 weeks ago

Where did incredible experience at fiesta americana. The food was excellent and the amenities were nice. There were people on staff that made our stay much much more enjoyable. Luis by the pool side every day. Took great care to keep us hydrated, and fed! Definitely one of the best poolside interactions I’ve had anywhere that I’ve been. Danae was an amazing person and a great asset to your team… I wish I had ten of her working for me! Others that had huge contributions were Gabrielle, Fabian, Serjio, Jaime, and others

Room tip: Look for Luis at poolside!
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roam26266716815
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

We had phenomenal customer service at every aspect of the property! At the pool, we were taken care of by Luis, Sergio and Giovanni.

The rooms were great and when we requested different things in our fridge, it was updated within a few hours.

My only critique would be that some upkeep is needed around the pool.

If you are a beach person, this property offers a beautiful view, spending time in the water wasn’t desirable here.

Overall would recommend! We had a great stay!!

Room tip: If you want the sun, this is the beginning of rainy season. :-(. We still had a great time hanging and interacting with the staff.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank KSScubaDiver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Luis was so amazing!!!! Sergio, Giovani!! Also amazing. What a great Team you have!! I would love to have this Team in USA!! We had the best experience with them. They made our trip amazing for the first time here!! Please check them out and enjoy relaxing on the beach while they take care of you.

Date of stay: June 2024
Trip type: Travelled with friends
Thank Cruiser38203313780
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

Not much of a fiesta…. I will start by saying we have been to MANY all inclusives over the last 25 years in Mexico. I was so excited for our mother- daughter trip based on the reviews but we were disappointed and expectations fell short. This place was extremely underwhelming- old and dirty. Common areas rarely cleaned, pool was filthy, missing so many pool tiles, etc. Should also mention this is hardly an all inclusive- nothing is actually included. They limit how much bottled water you can get- 4 tiny water bottles per day. You have to ask the front desk if you want more. Ive never been to an AI that makes you pay for use of the adults pool!? What the heck. Only 3 restaurants for night- it gets repetitive but Asian was our fav minus the sushi. Breakfast was horrible, no AC in the entire complex besides your stay room (AC was fantastic there). Lunch was only grill food which was gross and the cevecheria which was really good. Front desk staff were super rude. On the night before our checkout, we asked two separate front desk staff about check out time, and we informed them of our later departure. They told us 1 pm was check out, and we could stay and use the facilities until our departure but no eating and drinking which was fine for us. Fast forward, we go to check out, someone else tells us this is not true and they need to cut our bracelets immediately, unless we would like to PAY TO STAY AND USE THE POOL. If we didn’t pay, they told us we would need to stay only in the lobby until our ride to the airport arrived a few hours later. We decided to leave early and not pay for a few extra hours because we were so insulted. One last thing, local guests receive preference with better service compared to American/Canadian travelers who do not receive attention even with good tipping (we tipped well for employees as we only saw a few guests tipping). All in all we were super disappointed. Choose a resort that is newer, nicer, cleaner and truly all inclusive.

Room tip: Find a newer, nicer AI— this is not worth the steep price point
Date of stay: June 2024
Trip type: Travelled with friends
Thank DetroitMichigan4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

My wife and I spent a few days at the Fiesta Americana. It was a relaxing vacation enjoying the beach, pool, food, drinks, and friendly staff. A big shout out to La Cevicheria and their great staff, Chef Ramiro, Danae, Pablo, and Flor. La Cevicheria has great ceviche, tacos, and desert. It’s a must for lunch and afternoon dining.

Room tip: Prebook your transport from the airport to the hotel to avoid the gauntlet of people trying to sucker you into a timeshare presentation.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank rileyw805
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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