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Gord H

Will return

4.0 of 5 bubblesReviewed 02 Mar 2024
Was a great experience, the food was excellent at the restaurants, however in the 2 restaurants a la carte - Azul and Freda - we found that booking for 2 people was very difficult and were not treated as priority. The servers and staff in the whole resort were friendly and pleasant, always willing to help. Viviana , Zulema, Carlos Daniel, Aquafit instructors, thank you!
Date of stay: February 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL FRIENDLY FUN, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this review
Responded 06 Mar 2024
Hi Gordh433, we appreciate you taking the time to provide us with your review and comments, which help us make the necessary changes so that you enjoy great stays. 💛
We love to know that you enjoyed the #fun style, our restaurants and especially the treatment of our colleagues, Viviana, Zulema, Carlos and Isaac and Karina our colleagues from Aquafit, they will receive your thanks.
We look forward to seeing you again with us to bring you a great vacation #FriendlyFun style. 🌅🌴🏖️
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 29 February 2024 via mobile

We are at the Friendly Resort right now. As per another review we were unaware that there would be Spring Break group at the resort. We contacted Westjet Vacations and they advised they were also unaware despite the front desk manager saying Westjet was informed. Nothing against the Spring Breakers but it is making this trip awful. I will echo another review that no rules apply to this group. We have found kids puking in the bathrooms. There have been fist fights between the kids. Security at the resort has done nothing. Yelling and screaming at the pool at 2 in the morning. Good luck trying relax in the lobby bar in the evening as last night there were a few hundred in the lobby “pissed drunk” we are here with friends and they had their door banged on around 2am guessing drunk kids at the wrong room and when they talked to front desk this morning were told should have called security last night. The same security that doesn’t do anything.

Seeing them in the pool for hours drinking yet no one leaves to use the bathroom weird?

We aren’t with young kids but observed families in the restaurant with little kids and the spring breakers yelling and swearing and nothing being done making families at the “friendly Resort” upset.

This isn’t a few kids the staff advised there were 800 kids here. Kids that can’t hold their liquor and it shows. We talked to a few good kids and they apologized and said there is no way they would come here with their family with this s**t show going on.

We are in the process of trying to move resorts as we are here for another week. Not sure how true this is but next week another we were told another 1000 kids were coming.

Wont come back here.

We got here before the first group of kids arrived and we thought what a great smaller resort until that changed in a day.

Also spoke to a couple who have been coming here for years and they also said after this year they wont be back.

Only thing good has been the beach servers

Date of stay: February 2024
Trip type: Travelled with family
3  Thank Andrew s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL FRIENDLY FUN, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded 6 March 2024

Hello Andrew S. 😉
We appreciate you taking the time to share with us your opinion and comments, we are sorry for the situations you had during your visit and those of our Spring Break visitors.
We will share your comments with our colleagues in the corresponding departments, all this so that in the future everything will be more #fun for everyone.
We hope you continue to have a great day. 🌴🏖️

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

This was our fourth visit and overall it was a fantastic holiday. As always the staff is very friendly and attentive. The buffets had a variety of options and there was always something to enjoy. If you tire of them you can have freshly made wood fire pizza throughout the afternoon. The a la carte restaurants were both fantastic.

The available seating around the pools and on the beach continues to be an issue as several arguments and upset guests were noted. The beds around the pool are very comfortable, it would be lovely if they could add additional seating in whatever form would work to offer more as there is definitely not enough seating for all guests.

This year there were more activities including bingo, volleyball, water aerobics, live music and dancing.

The room was great and had everything we needed. You don't travel to a beach to spend time in your room anyway.

I used the gym daily and it is small but they are only allowing 5 guests at a time which was never an issue. They only had one treadmill working and the multifunction gym is not fully operational however there is a good selection of dumbbells.

The lobby bar closes at 1am. This resort caters to families so if you're looking for a nightly party I suggest going downtown.

All in all we had a fantastic holiday and would not hesitate to return.

Date of stay: February 2024
Trip type: Travelled with family
Thank 233bra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL FRIENDLY FUN, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded 6 March 2024

Hello 233bra. 💛
We appreciate you taking the time to give us your review 😉.
We love to know that you enjoyed the #fun style, our facilities, amenities and specially, the treatment of our colleagues who provided you with a fun stay and activities, surprises and pleasant conversations, all of them will receive your thanks 😉
We look forward to seeing you again with us to bring you a great vacation #FriendlyFun mood. 🌅🌴🏖️

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

We are here right now. We were not told when we booked that it was Spring break and the resort would have approximately 600 students staying there. There are no rules for them. We were dining in a restaurant with a dress code. The students were allowed in in their bathing suits and they were served before us even though we were seated first. The noise is unbearable. We did not sign up for this. This us our vacation and we are being treated like second class citizens.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Peggy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL FRIENDLY FUN, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded 6 March 2024

Hello PeggycL1134AP. 😉
We appreciate you taking the time to share with us your feedback and comments, we regret the situations you had during your visit and those of our Spring Break visitors.
We have made adjustments to the stays of our Spring Break visitors to avoid situations like the ones you mention.
We will share your comments with our colleagues in the corresponding departments, all this so that in the future everything will be more #fun for everyone.
We hope you continue to have a great day. 🌴🏖️

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024

This is the second time we were at Friendly Fun Vallarta resort. We have felt here as at home. All reception staff were amazing and friendly and ready to solve any issues. Especially, the best time was aqua Zumba and fitness. The instructors Isaac and Karina always created a super fun and provided professional entertainment activities to us every day including a kids club!!! There was a live music almost every day! Dance time was every evening! There were three restaurants without reservation and two more with reservations. Food was good and everyone can find something special. Highly recommended this resort! Definitely come back again!

Date of stay: February 2024
Trip type: Travelled with family
Thank Zoya G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL FRIENDLY FUN, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded 2 March 2024

Hi Zoyag180, we appreciate you taking the time to provide us with your review. 💛
We love to know that you enjoyed the #fun style, the activities, especially the treatment of our partners, Isaac and Kari, they will receive your thanks.
We look forward to seeing you again with us to bring you a great vacation #FriendlyFun style. 🌅🌴🏖️

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

Very clean, rooms/pool nice, staff always cleaning and very helpful and friendly.
Food was flavorful however the food at the buffets became monotonous and although it was under the heating lamps, it was lukewarm or cold. The buffets need variety from day to day.
Alcoholic drinks were watered down and there was no drink list.
Enjoyed the pool lounge beds, if you could get one. As is a problem at a lot of the hotels. people go down at 6 am and put personal items on the bed to save them and then don't come back for 3-4 hours. Not sure what the solution is however this is frustrating for those that want to sleep in and still enjoy the pool later.
Nice beach location.
Close to the Malecon and the Marina.
Would rate this hotel as 3.5 due to the food and alcohol.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank prairie72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL FRIENDLY FUN, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded 2 March 2024

Hello492riao. 💛
We appreciate you taking the time to give us your review. We love to know that we provided you with a pleasant and fun stay thanks to the treatment of our colleagues.
We have made some changes and implemented rules to prevent bed reservations, we will continue to improve every day to provide you with perfect stays.
We hope you have a very #fun day and great DifferentExperiences. 🌅🌴🏖️

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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