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linhmybui

Family trip

4.0 of 5 bubblesReviewed 26 Apr 2024
Great place. Felt safe. beautiful grounds with lots of interesting plants/trees to see. The inside of the rooms could use some updating, however, they were clean.
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alejandro Garcia , Otro at Park Royal Homestay Los Tules, responded to this review
Responded 27 Apr 2024
Dear linhmybui
Thank you for comments, we are pleased to read them.

Guest Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 March 2024 via mobile

This is a beautiful place. The grounds and pools are well kept and the beach is long and pristine. There is one good restaurant on the property that had good service. It is convenient and did not require reservations when we were there.
The rooms are very large and comfortable. The full kitchen would be better with a few necessities like paper towels, tin foil, salt and pepper in order to use it better.
Ask for a ground floor room in order to have easy access to the pools.
The disco next door IS VERY LOUD in the wee hours of the night, but it was only Saturday night when we were there. Ask for a room on the north end to be away from it.
The front desk people are not very responsive and the phones in the room do not work, so you have to walk to the desk to get service.
All in all, we would stay here again because the rooms are so big and the beach is excellent!!

Room tip: Don’t bother with getting a car. Traffic is insane. Uber is cheap. There are many stores and restaurants in walking distance.
Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank berly24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alejandro Garcia , Otro at Park Royal Homestay Los Tules, responded to this reviewResponded 19 March 2024

Dear Berly24;
It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology, be sure we are working in your comments to make it better.

Guest Service
Park Royal Homestay Los Tules

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2024

The front desk was not helpful, incompetent and treated me poorly. My room was close to a nightclub that played music until 4am so loud that I could feel the bass. I almost got hit by a falling coconut and the balcony was unsafe. I travel frequently and this was the worst ever.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Steve C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alejandro Garcia , Otro at Park Royal Homestay Los Tules, responded to this reviewResponded 4 March 2024

Dear Mr.Steve:
Thank you for your feedback we really appreciate it, be sure we will do our best to grid your expectations the next visit, regrads your comment this is out of our hands; however we apologize and for next year we can work together if you request for another type of room and you can have a better stay.

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Reviewed 29 February 2024

Very nice stay at Los Tules, this old resort is very well kept altough in need of some updating. It was fantastic having a full kitchen to cut costs on eating out. Grocery store in the mall across the street. Taking the bus from this location was simple and cost effective. Stayed in #9 sector so the music from the night club next door was not an issue. 8 Pools to choose from, Margherita specials daily from the pool side restaurant. Great staff, although leave a tip for the housekeepers or they'll help themselves and also slack off if you dont. All in All a fabulous place to stay.

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Bi-Kolar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alejandro Garcia , Otro at Park Royal Homestay Los Tules, responded to this reviewResponded 2 March 2024

Dear Bi-Kolar
We appreciate your comments and we are happy you enjoyed your stay; we hope you come back soon to your home in Mexico.

Regards
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2024

Strana, the disco, that plays bone shatteringly loud music Thursday through Saturday and sometimes Sunday from 10PM to 4am and sometimes 6am absolutely ruins the experience of staying at Los Tules. There are no earplugs or stacks of pillows that can block out the horrible noise and it doesn't help that they add insult to injury by opening the roof and doors so that they share their terrible horribly loud music with everyone within a two mile radius.

When the disco isn't assaulting you, the resort is beautiful, peaceful, and pleasant with multiple pools, a pretty good beach in front, no need to rush for pool chairs. The grounds are beautiful with mature plantings of various palms, flowers, and coconut trees. The rooms are spacious and fairly comfortable though not luxurious.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jimhU5920MV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alejandro Garcia , Otro at Park Royal Homestay Los Tules, responded to this reviewResponded 20 February 2024

Dear Mr. James
Thank you for your feedback we really appreciate it, be sure we will do our best to grid your expectations the next visit, regrads your comment this is out of our hands; however we apologize and for next year we can work together in your requests for a better stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2024

Los Tules is a beautiful and well maintained property with an excellent restaurant on site. However last year when we stayed there, my wallet was stolen from my room. A week later my friend had a $10,000 ring stolen from her room while she was at the pool. Management was no help. This year we requested no maid service but they continued to enter our room. Bottom line is watch your valuables very closely at this resort.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank Richard H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alejandro Garcia , Otro at Park Royal Homestay Los Tules, responded to this reviewResponded 9 February 2024

Dear Mr. Richard
Thank you for your feedback we really appreciate it, be sure we will do our best to grid your expectations the next visit, as the incident you mentined the past year we apologize however the mangnament do not have any report at all. as company our first goal the safety of our unvaluable guest and their pertenences, in regards this year please let us double check what happened and be sure we will correct it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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