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megsss
Chicago

Some issues but the staff makes is special

4.0 of 5 bubblesReviewed 4 weeks ago
This was my annual trip to Puerto Vallarta and stay at the Westin. There were a few issues along the way like a shower drain that was backing up and some room renovations that were being done a few floors directly above me.

I was surprised that the Westin did not have listed on the Marriot site that there was construction going on and it got very loud sometimes in my room The shower drain issue was resolved very quickly. One my issue with the Westin is some of the little things. In the shower there is no soap holder. There is body wash, shampoo and a conditioner bottle attached to the wall, but not everybody wants to use your products. I know Marriott/Westin is changing to an all inclusive but sometimes the most simplest things can make your guests stay better. I had to wedge a towel into the shower wall sidebar to hold my bar of soap.

My hotel rate came with a breakfast at the El Palmer restaurant at the Westin. It is definitely worth the money. A wide choice of freshly made foods and a very attentive and friendly staff.

Over the years I have found the real value of the Westin is it's employees. No matter who you talked you felt taken care of. A big thank you to the front desk staff Ruben and Christopher for taking care of any issues I had when I was there.
Date of stay: June 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Hotel Management, Atención al huésped/Recepción at The Westin Resort & Spa, Puerto Vallarta, responded to this review
Responded 4 weeks ago
Esteemed megsss,
We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.
Be well.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 419)
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Reviewed 4 weeks ago

Angel was the absolute best!! We had trouble with our room but we will come back only because of Angel !!! He was friendly and attentive!! I came alone with my kids and he was always kind and attentive making sure we were ok ! Our room door was broken and our sheets were wet but literally Angel made everything worth while !

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yareli L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Atención al huésped/Recepción at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Esteemed 493yarelil,
Thank you for your valuable feedback and appreciate your loyalty. We could not been happier to have you with us and share even more memories. It´s always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all Puerto Vallarta has to offer. Be well & hope to see you back soon at this your second home away from home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2024

We read some sketchy reviews that had us questioning how good this Mexican Westin would be in comparison to others we have stayed at, and let me tell you we are still here now and this hotel is fantastic we both agreed we would come back in a heart beat. The staff is very attentive and the facilities themselves even under a modest renovation are impeccably clean and tidy. Thanks to Reuben for making our stay so far as awesome as we anticipated.

Room tip: We came in May and seats around the pool were easy to get no need to wake up at 6am in hopes of getting a spot plenty available.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tim6091
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Atención al huésped/Recepción at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 27 May 2024

Esteemed tim6091,
We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.
Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

Bonvoy elites should proceed with caution: this hotel does the absolute minimum required by Marriott for Elites. The GM of this property is clearly going after every peso/dollar they can get versus building and honoring loyalty.

Example 1: breakfast used to be the entire buffet; now it's a $10 USD uncharge if you don't want "continental only". On weekdays when it's menu-order only breakfast, Elite breakfast is a plate with fruit, pastry and yogurt - no way to apply that as a credit towards full menu items - crazy.

Example 2: Elite guests still have to pay the "resort fee" which includes less than it did before, which is hardly anything of value. (Hyatt of course waives resort fees for Globalist elites).

Entitlement wake-up: a woman ("P") at the front desk basically told me this hotel does more than others for Elite members and to stop and enjoy what benefits I've been given as there are less fortunate people who save up all year to stay there and she would rather give the full range of perks for those people. It was very profound and it made me think about just how spoiled I have become (I blame SPG).

The property is well maintained, and they are doing renovations to the rooms: brighter and a little more modern. My room had a Nespresso machine which was wonderful. I liked the (reducing waste) concept of the large glass bottle you can fill at the water station on each floor, however, I think a separate one/plastic might be better for use in the bathroom for brushing teeth, etc.

Room tip: Easy walk to the marina for great restaurants, etc.
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank denealio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Atención al huésped/Recepción at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 23 April 2024

Esteemed Denealio,
Thank you for taking the time to send us your feedback.
Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.
We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa.
Be well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

We have stayed in Westin Hotels all over the word. The Westin in Paris is fantastic. This is THE WORST WESTIN we have ever stayed at & we wold never come back nor recommend it to anyone. My guess it was built in the 90s & perhaps remodeled one but needs a complete re-newel, desparately The restaurants also were fair, at best & I'm being polite saying fair - they were below fair.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scielbi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Atención al huésped/Recepción at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 10 April 2024

Esteemed Scielbi,
Thank you for taking the time to send us your feedback.
Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.
Be well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2024 via mobile

When you come through the front security gate. While still in the car with the Uber driver the security lady demands your room number so the Uber guy can listen and get it, not much security or safety for the family living in the hotel. They don’t speak English and can’t understand that this is a safety issue. Maybe a manager that does speak can address this problem when security asks in front of the drivers, your room number on drop off.

Room tip: Lie about your room number so you feel safe
Date of stay: March 2024
Trip type: Travelled with family
Thank Storyteller581306
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Atención al huésped/Recepción at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 1 April 2024

Esteemed Storyteller581306,
Thank you for taking the time to send us your feedback.
Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.
We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa.
Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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