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All reviewsfacing the streetsanta cruzminute walkla crucecitamexican familieshammock areaopen air busmexican hotelshuttle bussmall hotelorder off the menuorganic marketlobby barclubhouse sandwichhuge terracesome tlcfish
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Reviewed 31 March 2018

Hotel Castillo nice clean hotel wonderful staff good food. Awesome beach club. Close to Santa Cruz port and restaurants. Shuttle to their beach club resort nice beach great food and awesome facilities clean washrooms Great pool. Definitely would go back.

Room Tip: Top floors facing back are quieter second floor facing street have big balconies .
Stayed: February 2018, travelled as a couple
Thank ootsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded 31 March 2018

Yours faithfully and foremost like to thank you stayed at this home Huatulco Hotel Castillo, his comments make us every day we strive to provide the best service to you and your family deserve.

See you again in these beautiful Huatulco.

Best regards.
Raul Vallín
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

We spent one week at this Hotel at the end of February of 2018. The hotel is not fancy by any means but the service is Fantastic!!!!!! They keep the hotel clean at all times. The staff and location make this place!!! I can't say enough about the staff at the hotel and the Beach Club. They go above and beyond the call of duty. The hotel is in need of updating but it had everything we needed. The lunch buffet at the beach club was always good and the service was Amazing! The dinner buffet could use a little help but we always found something to eat. If your looking for luxury this is not the place for you. The pools are ok but are usually monopolized by the kids so we never went in. The hotel is across the street from the Santa Cruz Bay and the beach club is also close to the hotel. They have a van going back and forth all day. Thank you to all the Amazing Staff at this Hotel. It's been some of the best service we've ever had at a small older style hotel. We will return!

Stayed: February 2018
1  Thank BOATMAMA411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded 31 March 2018

Yours faithfully and foremost like to thank you stayed at this home Huatulco Hotel Castillo, his comments make us every day we strive to provide the best service to you and your family deserve.

See you again in these beautiful Huatulco.

Best regards.
Raul Vallín
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

Stayed here the last 3 nights of our trip. Check-in was fast. Hotel has an elevator which was a surprise for us and nice, since we were on the 4th floor. Standard room, nothing special. King size bed, not too uncomfortable for mexican hotel beds. Small, unusable balcony overlooking street. Air conditioning, but no thermostat. Low was the same as high. We wouls get up at night and turn it on and off. Instant hot water in bathroom with great water pressure. In order to work anything electric in room, you had to keep your keycard inserted in this slot ny the door. Took some getting used to.

We did the AI package, first time for us, with mixed feelings about it. We did it because it was less than $25/day more than just breakfast alone. Breakfast buffet was very good, omelette station, fresh fruit, yogurt, juice, french toast, etc. Beach club was ok. Lunch started at 1 with different things to eat. You could also order off their menu which was limited. Drinks were good, not weak. Service was pretty good with the exception of the first day we were there, where it was packed and couldnt find a place on the beach. Have been to Huatulco many times and visited almost all of the other beaches and Playa Chahue is my least favorite. I find by doing the AI we had more of a tendency to just stay at the beach club since it was "paid for". It was a good value but if i did it again, i would just do breakfast. All the staff was very accomodating.

Stayed: March 2018, travelled as a couple
1  Thank playamomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded 26 March 2018

Thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes.

We hope that in your next visit back to the home Hotel Castillo Huatulco.

Best Regards

Raul Vallin
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

I cannot say enough about this little resort, the staff are fantastic the hotel is always very clean and the food is great this place is the best value in Mexico. They fave a wonderful beach club and clean pools to enjoy the warm weather.
I really hate to write great reviews on this little jem as it is getting more popular with Canadians and the prices will eventually go up, but I cannot lie this is the best value in Huatulco.

Room Tip: Over looking the Main Street on the second floor.
Stayed: November 2017, travelled with family
Thank SharonPat2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded 26 March 2018

Miss Sharon P, yours faithfully and foremost like to thank you stayed at this home Huatulco Hotel Castillo, his comments make us every day we strive to provide the best service to you and your family deserve.

See you again in these beautiful Huatulco.

Best regards.
Raul Vallín
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

Walk to the port, to the market, into the town of Crucecita. Everything close by. Lovely beach club with transport every 20 minutes or so (and the bartenders there make better drinks).
Ask for a street view, and better yet, a second floor room, where the balconies are much larger, perfect for sitting out in the morning and evening, but much too hot during the day.

Room Tip: Street view second floor, or get one with a lanai onto the pool, also nice.
  • Stayed: March 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this reviewResponded 26 March 2018

Miss Karen F, yours faithfully and foremost like to thank you stayed at this home Huatulco Hotel Castillo, his comments make us every day we strive to provide the best service to you and your family deserve.

See you again in these beautiful Huatulco.

Best regards.
Raul Vallín
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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