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Reviewed 14 May 2021

Secrets is tucked away in a beautiful secluded safe town in southern Mexico. The resort is very clean, COVID clean as well all throughout. They ask you to wear a mask entering eating areas and the main entrance. There is internet and TV if you desire both! You must sign in to the resort through Google for the internet.

The staff is outstanding and go above and beyond to make your trip amazing.

Salvador our server all week was outstanding.

This is a must if you are looking for a relaxing getaway.

Take a taxi into Huatulco city to see some local areas as well.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Travel_allover_nowjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulco Resort and Spa, Marketing at Secrets Huatulco Resort & Spa, responded to this reviewResponded 14 May 2021

Dear Travel_allover_nowjs:

Thank you very much for your preference and for your kind review. It was a pleasure to have welcomed you at Secrets Huatulco Resort & Spa. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is a pleasure to know that we are on the right track. We will definitely let Salvador know about your comments since this type of review encourages us to strive to provide you with excellent service.

We look forward to having the opportunity of being your host once again to create more memorable experiences in this amazing destination called Huatulco.

Adrián Bohorquez
eConcierge
Secrets Huatulco Resort & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2021

Secrets Huatulco is the perfect resort for my wife and I. We had originally come here on our honeymoon and we loved it so much we decided to return. We spent much of our time poolside and Salvador took extra great care of us all week and it made our time here that much more enjoyable. We will certainly be back and I would highly recommend this resort to family and friends.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank dsantos1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulco Resort and Spa, Marketing at Secrets Huatulco Resort & Spa, responded to this reviewResponded 14 May 2021

Dear dsantos 1014. Thank you very much for returning to Secrets Huatulco Resort & Spa: the perfect place that continues to exceed your expectations. Now that you have enjoyed our hospitality for a second time, you will now realize that everything in our hotel is designed to exceed your expectations and provide you with an experience of maximum comfort and relaxation in a casual luxury environment. We are delighted to know that Salvador provided you an amazing attention during your pool days with us, we will definitely share your comments with him and the rest of our staff.

We genuinely hope to have the opportunity of welcome you again for a third time.
Best Regards.

Adrián Bohorquez
eConcierge
Secrets Huatulco Resort & Spa.

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Reviewed 13 May 2021 via mobile

We are wrapping up our 8 night stay at Secrets and wanted to express our thanks to all of the wonderful people who work here. Everyone was so kind and went out of their way to be helpful - including Agni who booked our amazing tours of the bahias and Josue who served us a beautiful romantic dinner on the beach prepared by Eduardo, who was an a amazing chef! Karen at the spa gave me one of the best massages I have ever had - helping to ease away the stress of an insane year. Thank you all for making this a dream vacation!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank laurenbM2871ZQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulco Resort and Spa, Marketing at Secrets Huatulco Resort & Spa, responded to this reviewResponded 13 May 2021

Dear Lauren B:

We love first times, especially those that leave a lasting impression! Very happy you have enjoyed your visit to Secrets Huatulco Resort & Spa, we are already looking forward to welcoming you back home. Every guests and every trip are so important to us and it is a testament to our success when we receive reviews like yours highlighting the many benefits you enjoyed during your visit.

On behalf of all our colleagues, thanks a lot for your visit and for taking the time to share your experience with all of us.

Happy day, warm regards.

Adrián Bohorquez
eConcierge
Secrets Huatulco Resort & Spa

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Reviewed 10 May 2021 via mobile

Our trip to Huatulco was the perfect getaway for a couple of nurses who have been working their tails off for the last year. The staff was very warm and welcoming from the second we arrived. While there was initially some inconsistencies and a not great meal at the restaurant, the manager Angel Luna made our stay amazing. He took such great care of us and took the time to know our personal tastes. We are both foodies so he truly made our vacation unforgettable. Thank you Angel! Nemorio was great too. Also, everything was very clean from the room to the pools to the beach, and the COVID policies were perfect, no overkill but perfect masking/shields and hand hygiene by staff. The room was beautiful as was the rest of the resort.

Date of stay: April 2021
Trip type: Travelled with friends
1  Thank Juenkaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulco Resort and Spa, Marketing at Secrets Huatulco Resort & Spa, responded to this reviewResponded 13 May 2021

Dear Juenkaim, Thank you very much, Frank, for taking the time to share with us your joy on stay at Secrets Huatulco Resort & Spa.

We could not be more satisfied to know that we managed to make your experience with us have been full of good times. We are very happy to know that despite the initial "inconsistencies", we managed to make your stay conclude in a spectacular way, thanks in part to the attentions of Ángel and Nemorio, who deserved a special mention in their review.

We look forward to continuing to be your "relaxing getaway" Until next time, we place ourselves at your faithful service for all your future vacation needs.

Adrián Bohorquez
eConcierge
Secrets Huatulco Resort & Spa

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Reviewed 6 May 2021

Stay: April 2021

Not recommended during the COVID pandemic. Beautfull beach, outdated hotel rooms and NO internet (trust us).

We have been traveling to Cancun and Maya Riviera hotels this past 14 months (Pandemic). In those hotels once you are inside, no masks are required (except for restaurants).

BEWARE: Secrets Huatulco will make you wear a mask everywhere in public. You will see everyone (90 degrees weather) wearing masks. If you travel from the US (where masks are not enforced anymore) this will be a shock for you. We definitely recommend going to Cancun and other resorts/brands (not AM).

Aditional COVID update: when we arrived to Huatulco (right after leaving the airport) there is a checkpoint where they will request all your data and they will tell you that not wearing a mask in Huatulco is subject to community service.... wait... what?

INTERNET: There is basically NO internet. It is waaaaayyy to slowww... unusable. If you need to work, zoom, etc. forget it... if you complain they will tell you they will fix it and increase the bandwidth in your room... ha... that is a complete lie. One employee told me, sir, this is how it is in this hotel, we get complaints everyday and we need to tell them we will fix it and increase the bandwidth but it just wont happen.

Vacaction Club SALES: Beware, we lost close to 30 minutes when we arrived because we were sent with a lady offering us discounts and coupons for attending a vacation club thing, DONT do it. If they start offering you stuff and if someone is "too friendly" with you when you arrive, they will start with the vacation club speech.

Pools are great. Nice, really nice pools, that is the best thing in the hotel.

Rooms: OUTDATED! Old furniture.

Elevators: Only 2 people allowed. This makes it really slow.

Go to Cancun, Costa Mujeres, Playa del Carmen, Tulum, that area is more covid-friendly and the INTERNET is amazing in that area and hotels.

Date of stay: April 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank RodKou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Secrets Huatulco Resort and Spa, Marketing at Secrets Huatulco Resort & Spa, responded to this reviewResponded 11 May 2021

Dear RodKou:

We appreciate having taken a moment of your precious time to share on this platform your impressions of your recent visit to Secrets Huatulco Resort & Spa. We are saddened to know that there were some aspects during your stay that overshadowed your vacation experience. We welcome your comments about the rooms as well as about the internet service, we can assure you that when we commit with a guest to improve the bandwidth for their room it is because we have the tools to do so with the only purpose of having satisfied guests.

This is requested through our concierge department and is managed through IT.

On the other hand, we comment to you and to the entire TripAdvisor community who read the reviews of our hotel, that the safety and hygiene protocols in our hotel and our destination are something of which we are very proud. We believe that our visitors expect to be in a safe, hygienic environment and, at the same time, coexist with other guests who are committed to following these simple biosecurity measures. Today we boast of being the tourist destination with the lowest number of COVID19 cases in Mexico, and this would not have been possible if the protocols applied were lax and were not taken seriously by visitors and residents. (Indeed, the Huatulco authorities apply sanctions to those who do not wear a mask, and inside our hotel, we encourage to follow this and other measures for the good of our visitors and especially our valuable work team.)

We are truly sorry if this may cause any inconvenience, however we will continue to operate with our balanced formula in this regard. We respect your decision to take another direction in the near future, however our doors will remain open should you ever decide to give us the opportunity to exceed your expectations.

Kind Regards

Adrián Bohorquez
eConcierge
Secrets Huatulco Resort & Spa.

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