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All reviews select room beach club santa cruz small resort a la carte la crucecita every morning lobby bar pool area short walk to the beach fish tacos mexican families returning next year our week stay air transat each evening new friends
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Reviewed 23 November 2020

Thank you so much to all the wonderful staff at the Binniguenda for making our stay so relaxing and safe. Travelling during COVID was already a little disconcerting and we were possibly the only 'overseas guests' at the time (Oct/Nov 2020), the hotel clientele was predominantly 'Mexican guests' just due to current circumstance.
We felt very safe and welcome thanks to all the protocols in place and it was relaxing to arrive to such nice hospitality after the journey.

This is not our first time in Huatulco but it was our first stay at the Binniguenda.
We booked a 'select' room and was very happy with it, the patio/location, spacious area, cleanliness and comfort. The bed was a bit on the hard side for our tastes but this is certainly not a negative - you just can't please every single person in something so unique. Lovely to be able to open a bottle of wine of have a beer from the fridge as wanted.

We are NOT an 'all-inclusive' hotel style couple during normal non-Covid times, we prefer smaller hotels and eating out, but we deliberately booked this smaller more intimate style all-inclusive purely due to not knowing how the Huatulco situation would be in the pandemic. Our intention was always to eat dinners out at the multiple great Huatulco restaurants if the situation allowed. As all was very much open with only minor hours/capacity adjustments this is what we did.
Based on this we only ate dinner one evening in the hotel but it was very good - lunches on the upper deck pool patio were also good.
Breakfast was our favorite of the day - plenty of choice, good food and great service with safety protocols in place.

The poolside area was always clean and the grounds are lovely and conducive to relaxation. Several days we stayed by the hotel pool and had the entire area to ourselves. Great service from the pool bar staff/lobby bar staff and drinks as desired.
We also love the new beach club 'Niru' - the infinity style pool, surround and dining area are lovely and Santa Cruz beach was very open and unusually quiet (due to Covid).
The lunch at the beach club was very impressive, delicious choices and attentive service.
We always walked the 5 minutes from the hotel to the beach club but they have transportation for those who want/need it.

All in all we had a wonderful much needed break at the lovely Binniguenda - but it would be remiss of us to not mention the fantastic employees who made it even better and are an absolute credit to your hotel and to Huatulco hospitality.

Always smiling and happy Silvia at breakfast making the perfect eggs of your choice - Lorenzo, Saul and Noe at breakfast, always helpful.
Juan-Luis, Gabriel, Sergio and Augustin providing a friendly greeting and assistance in the lobby.
Flor and Jessica smiling at the front desk.
And all the other staff who we interacted with on a lesser basis but were always cordial and helpful too.
Thank you to you all - L&C

Room tip: 'Select' room with patio and morning coffee/pastries are nice.
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
3  Thank Snowpea-lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Binniguenda, Sales at Binniguenda All Inclusive, responded to this reviewResponded 25 November 2020

Good Day
Thank you for the wonderful comments, it is great to know you enjoyed your first stay at Binniguenda (I am sure you will comeback someday) and you loved each one of its facilities and services as well as its staff
I apreciatte you mentioned that you felt safty because the protocoles we have in all the Hotel to protect against Covid-19
We are doing all necesary to still working and keep safe our staff and our guest.
We appreciatte your confidence to having stayed in binniguenda and we hope to see you soon
Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2020 via mobile

I returned to Huatulco for a second time & once again stayed here. The hotel/staff are amazing and helpful (especially with the new safety measures). The real win is the new beach club - CHECK IT OUT!

Date of stay: August 2020
Trip type: Travelled solo
Thank benpewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A MA, Sales at Binniguenda All Inclusive, responded to this reviewResponded 7 September 2020

Good morning
Thank you for sus comments, it is a pleasure to know you enjoyed your visit and even more, you felt save!!

I appreciate your preference and I hpe you come back soon

Best regards from Huatulco

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Reviewed 16 July 2020

We had a great time, we visited recently open beach club "NIRU". Food was excellent, traditional Mexican Food, super clean rooms and amenities. I suggest you request "SELECT" room with a terrace the crew will deliver a Coffee pot and Mexican Bakery.

Room tip: If can afford ask for "SELECT" room, they will bring coffee and mexican pastries every morning at your terrace.
Date of stay: July 2020
    • Location
    • Sleep Quality
    • Service
Thank carlosgN9657OO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A MA, Sales at Binniguenda All Inclusive, responded to this reviewResponded 14 August 2020

Good day

Thank you for letting us know that you had an excellent stay at Binniguenda; you enjoyed a Select Room, and brand new Beach Club Nirú (opened July 1rst).
All of this, following the new safe regulations.
We hope to see you again
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2020 via mobile

I have visited the Binni about 9 times & it has never disappointed me. Although many employees have changed through the years I was happy to see Sylvia, Julien, Freddie, Alejandra, the same managers & others still there doing their best to make my holiday the best. Thank you to all of you! Thanks also to Flor for giving me a room on the 2nd floor where I felt more comfortable as a solo. Many thanks to the wonderful bartender at the beach: I think Eric. Such a nice guy. All the staff was friendly, helpful, & very professional. Gracias to the reception , the cleaners, waiters, chefs, entertainment, shuttle driver, greeters in lobby, bartenders in upper bar & every employee. The renovations at the beach are coming along very well & will be beautiful. I hope my hubby can come with me next year to enjoy the new beach club! The Binniguenda is like coming home to family. Miss you all & please stay healthy until we can return. Love you !

Date of stay: March 2020
Trip type: Travelled solo
1  Thank Keshgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A MA, Sales at Binniguenda All Inclusive, responded to this reviewResponded 15 August 2020

Good day
All of us appreciate your comments, you know, our goal is you have, every time you come, an unforgettable stay, we are so happy and proud to have repetitive guest as you are, alone or with your husband.. I hope next year you can come together, you and us will be more happy, because we love you both
Thank you for your loyalty, your preference and your love
Best Regards

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Reviewed 21 March 2020 via mobile

Had a great week here relaxing before having to return to the virus scares at home. Rooms are clean, grounds and gardens immaculate. All of the staff is very pleasant and helpful. Love Silvia at the omelette station. She seems to remember everyone's name and what they have ordered. Only ate a couple times at the pool snack bar but burgers were good. Drinks great. I especially liked the water refilling stations located throughout the hotel. Three different flavored waters also. Beach club will be awesome when it is done. Right now they are bringing food over from the hotel so what they have is what you get. One of the days we were there they had fish tacos and tuna salad. No restrooms but it seems like they have a deal with Dona Celia next door to use theirs. In return, they let their waiters walk through with menus. You can order from them and they will bring it to you. We ordered nachos one day from them.

We never ate dinner at the hotel, instead ate in town every night but we did come and watch the shows and have a glass of wine a couple times. The entertainment staff is actually pretty good. We would definitely return here. Even tho it is AI, it is not much more than a standard non-AI hotel. I like that is it walkable to Santa Cruz and also La Crucesita via the pedestrian walkway.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank playamomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A MA, Sales at Binniguenda All Inclusive, responded to this reviewResponded 19 August 2020

Good day
Thank you for your comments, I like you enjoyed Binniguenda, this is a small but beautiful property, recognized, by its own guests as an hotel with excellent service and quality, however, we knew something was missing... now, with the "Beach Club Nirú" we are ready to give our guests the best experience ever had.
I hope to see you here again
Warm regards

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