This is the 4th time we stay at this hotel. The reason why keep we returning? SERVICE. The employees at this hotel are so beyond amazing. The bend over backwards to make you happy. We were having lunch at La Tortuga and the capitana, Mirna came over to ask if we were ok. My husband told her that he was craving a steak and that hopefully at dinner he could get one. She told him to give her a few minutes to see what she could do. Less than 10 min later she brought over Chef Alberto with not one but two steaks that were cooked perfectly. Another excellent employee, was Carmen who was the waitress at the main lobby bar. She always took a few minutes to chat with us. Always smiling and good with the drink recommendations. It was a little weird to be there during COVID but the hotel took a lot of precautions to make us feel safe and secure.
Will see you next year Barcelo!!More
- 011 34 971 08 14 57
- Free parking