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Reviewed 9 December 2020

Everything was really nice!! Staff is amazing and very safe and caring. Attention to detail and sanitation was great, felt very safe. The view in the morning is everything, rooms are cleans and feel very relaxing.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank 625biancah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelo Huatulco, Propietario at Barcelo Huatulco, responded to this reviewResponded 10 December 2020

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Huatulco hotel with us and Tripadvisor readers. We are very pleased to know that you recognize our effort to follow the health protocols, with which we take care of you.
We hope you visit us again in the near future.
Iván Cruz
Public Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2020

We are sad to say that our vacation at the Barcelo in Huatulco, MX must come to an end. We had a great stay and we can't say enough about our accommodations. The beach is absolutely beautiful and the resort provides many water activities that we enjoyed. The staff was outstanding. A shout out to Ivan for making sure each guest is satisfied and taking the time to listen to guest concerns. We were impressed with the precautions they are taking with COVID-19. At all hours staff were seen cleaning and disinfecting common areas. We were somewhat disappointed with the selection of restaurants that were open, but with the two buffets and the Italian and Mexican specialty restaurants, we did not go hungry. We would recommend this resort as a place to go.

Room tip: We had a room facing the ocean and the view was spectacular
Date of stay: November 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank _denisobj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelo Huatulco, Propietario at Barcelo Huatulco, responded to this reviewResponded 30 November 2020

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Huatulco was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We regret that we do not have all the restaurants open since by official provision it is not allowed, but we are glad that you have enjoyed the buffets and specialties made especially for you.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Iván Cruz
Public Relations.

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Reviewed 24 November 2020

Great vacation! People were so nice! Great for a family! Would come back with just friends too! Son and I finally found time to play tennis. Great work out room!! Kids loved the swim bar. Even the sailing and paddle boating were included!!

Date of stay: November 2020
Trip type: Travelled with family
1  Thank slavkos165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelo Huatulco, Propietario at Barcelo Huatulco, responded to this reviewResponded 25 November 2020

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your expectations.
We are pleased to know that you have liked the warmth of our staff, and we will gladly welcome you and your friends to enjoy our water activities and the unbeatable services we offer.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Iván Cruz
Public Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2020

Had a great stay in February at this resort. We stayed in a corner master suite with points from our membership in their vacation club. It was an incredible room with a wrap around balcony with whirlpool tub and 2 bathrooms. The service, food and staff were A+!
We travel in Mexico a lot and have fairly high expectations and they delivered!!! We then went to Secrets Resort for a week for more $ and we would give Barcelo a better rating!!
Always plenty of chairs and towels and no problem getting drinks, etc. (Other than maybe before dinner in lobby lounge)
Would highly recommend this resort and we will definitely be back!!
P.S.-Also had a massage in their spa and it was great and very affordable! (1/2 price compared to Secrets)

Room tip: Higher rooms have a better view of ocean
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank msohara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Director de Relaciones Públicas at Barcelo Huatulco, responded to this reviewResponded 30 March 2020

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Huatulco was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Iván Cruz
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2020

The best thing about the hotel is the beach. It is a beautiful beach and the water is wonderful to swim in. The hotel itself is old and it shows. The room smelled of sewer coming from the drain in the bathroom and we had booked a king room but all they had when we checked in was a room with 2 double beds. The shower door leaked so after every shower the bathroom floor was covered with water. The bathrooms around the property were old and scarce. There was plenty of food but very poor quality and the speciality restaurants were only a notch better. The restaurants were crowded during peak times and the service was much slower then due to poor staffing. You had to pay for Wifi and it wasn't cheap. We have stayed in Barcelo elsewhere and it was a much better experience.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank ericksonod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Director de Relaciones Públicas at Barcelo Huatulco, responded to this reviewResponded 26 March 2020

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Iván Cruz
Public Relations

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