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Reviewed 21 June 2018

The place accommodates families with kids, not much of Adult night entertainment
They we were not able to make reservations for all the restaurants they promote.
We ate at the Buffet majority of the time.
No pool or extra snacks, and if you want room survive you must pay or be VIP

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Matthew J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this reviewResponded 29 June 2018

Dear Matthew J P

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

The room service service as well as the free Wi-Fi and other benefits are part of the Premium level category, maybe in your next visit you decide to choose this category and give us your opinion, it would be very valuable for us.

Once again, we thank you for your preference, but not before making an attentive invitation so that the next time you decide to visit this beautiful destination, give us the opportunity to be your hosts once again.

Best regards
Gloria P.López
Directora General
Barceló Huatulco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

Barcelo Huatulco Resort is a great place for family vacation or any other events; my experience with all staff was very pleasant. We are thinking about a family reunion next year. THEY ARE AWESOME WITH GREAT ENTERTAINMENT FOR THE WHOLE FAMILY......

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank sandradoucet8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this reviewResponded 29 June 2018

Dear sandradoucet8


Thank you very much for your visit and for these kind comments of your experience in thisyour second home, it is a pleasure to know that our guests enjoy their vacations, as well as our facilities and services, we appreciate your recognition towards our entertainment team. We gladly place ourselves at your service in the mail huatulco.dir-asist@barcelo.com to review with you all the details or preferences of your next visit, we would like if you allow us to participate with you from the process of your reservation and recommend you activities, tours, rooms or special details to make your next visit the best.

For the moment we said goodbye but not before thanking them again for their trust and preference.

Best regards.
Gloria P.López
Directora General
Barceló Huatulco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

We had been here before and decided that this was the place we would get married at.
It was a surprise wedding and we only told the friends that were with us the day of the wedding. We had specifically asked our travel agent to let the hotel that they were to keep this hush hush. They did this wonderfully, right from check in with Victoria who was very quiet with us as our friends were standing nearby. They upgraded our room which had a beautiful view of the ocean. We were having a low key wedding but the hotel went beyond any of our wildest dreams and made the day so special for us. We would highly recommend getting married at this resort.

Of course I could not leave a review and not write about the bar manger Jose Luis. This man goes above and beyond in making you feel welcome and part of the family while there. Always so friendly and telling you about the resort and surrounding town. Would go back again just to see him. Ask for one of his special cocktails that he makes.

The weather of course is perfect. If you like fishing the guides are right on the beach and they are awesome. Ask for conception.

Date of stay: February 2018
Trip type: Travelled with friends
1  Thank wayneboiteu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this reviewResponded 29 June 2018

Dear wayneboiteu

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Huatulco was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards
Gloria P.López
Directora General
Barceló Huatulco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

Nice and fun place to stay and extremely pleasant employees.Overall food at buffets is good, but the restaurants need improvements in quality and ambiance. Drinks provided and general facility maintenance and cleanliness need improvement

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Wladimir W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Gerente at Barcelo Huatulco, responded to this reviewResponded 26 May 2018

Dear Wladimir W

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards
Gloria López
Directora General
Barceló Huatulco

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Reviewed 6 May 2018

We recently returned from a 2 week vacation at Barcelo resort in Huatulco. Our room was spacious, clean and very comfortable. The housekeeping staff did a great job replenishing supplies daily.
The restaurants were good, our favourite was the Italian and the new La Fontana restaurant followed by the Mexican. Thank you to Celso and Epifanio for their great service. It was a bit of an inconvenience to go and line up to try to book a la carte restaurant. Olivia Vidal at reception was always friendly and accommodating. We were never disappointed with the buffet meals. A huge shout out to all the staff at all the restaurants and buffet. Denis Martinez our hostess always welcomed us with her friendly smile for breakfast at morning buffet. Luis, Jorge, Capitan Jose Medrano and our excellent mesera in the lobby bar, Elisa Rios. Thank you to Saul and Oscar who took care of our drinks around the pool.
Thank you to the Barcelo resort for a wonderful vacation.

Date of stay: April 2018
Trip type: Travelled as a couple
2  Thank Ladymill60Baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this reviewResponded 7 May 2018

Dear Ladymill60Baby,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Our staff work hard to provide you a good service.

We really appreciate your opinion about our restaurant and staff.

We look forward to receive you again in Barceló Huatulco,

Best Regards,

Gloria López Mendiola
Director General
Barceló Huatulco

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