The service from employees was the reason we booked this place, they are very nice. The bedroom was very noise we could hear the radio next door, the tv, the smell from people smoking by the lobby. The bedroom seemed to be clean but we found 3 huge cockroaches.
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Reading some of the other reviews in English, it's not clear to me what people want or expect in a small, moderately priced hotel.
This hotel has everything I looked for:
Good price, very clean, secure, safe, very quiet, good location and super friendly and efficient staff.
Yes, Byanka is as nice and helpful as other's have described. The entire staff is accommodating and does a really professional job.
For me the location is super: a 5 minute walk to big department store/grocery, 10 minute walk to marina, 5 minute and 30 pesos taxi ride to town center.
I like being on a quiet street. It not only helps me to sleep, it's just peaceful.
Hotel is great for the most part. Workers were great. But...the food was horrendous! For that reason I would not go back. Do yourself a favor and don’t plan on eating there. Trip advisor wants me to say more before it will post review. So here you go. The food was horrible
Quaint clean hotel. Room I had was quite small with only a twin bed. Nothing larger available. No food service. Wifi limited. Staff were awesome which is why I rated as I did.
Good for a nights stay in a pinch.
We went a little unprepared so we asked the person in charge if there was a store near by and they gladly pointed to us where it was. They have nice deals and we were able to do a lot of things. Go to the beach, waterfall and even hike.
If you are looking for a simple clean hotel, then the Balcon is a great choice. Even better are the staff that serve you.
Bianca is first rate all the way. She speaks excellent English and will go above and beyond the call of duty to make your stay comfortable and pleasing. Clemente is equal to the task. Extremely friendly staff.
The accommodations are very simple. There are no kingsize beds nor is there a restaurant for morning coffee and such. Bianca says both will be coming in the new year. Gotta run...mucho gracias Balcon Guella.
