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David T
Brisbane, Australia

Great hotel

5.0 of 5 bubblesReviewed 12 May 2024
I really liked this hotel. Next time I'm in Johannesburg I'll stay there again for sure. It's feels like a Tuscan villa. The rooms could do a little refresh, but its got a great atmosphere about it. The breakfast is fantastic and the restaurant for dinner was also very good.
Date of stay: April 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this review
Responded 16 May 2024
Dear Guest

Thank you for writing a review on Tripadvisor.

We sincerely appreciate the kind comments about your fantastic dining experiences with us, and will share with the team. We look forward to an opportunity to welcome you back to our sanctuary in the city.

Kind regards,

Michael Kewley
Managing Director

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (621)
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    5 - 10 of 621 reviews
    Reviewed 14 April 2024

    We were a part of an Amawaterways group. The evening we checked in we were told we could go to an offsite restaurant and the Hotel would take care of transportation. The Front desk female person said she would make the arrangements and call us with the details. She never called and basically did not follow thru on completing the task. This showed when we got a driver that did not know where he was going and drove the car in an unsafe manner trying to figure out the location. So the Hotel provided our dinner for free. But the next morning we confirmed 2, 80 minute massages for 3:30 in the afternoon. We go to check in for the massages, complete the paperwork and change our clothes. After all of this, the attendant tells us we will get 2, 45 minute massages because they are understaffed. No one bothered to say a word about this change to our confirmed massages. We chose for my wife to get the massage she booked and I would be left out. I informed the Hotel Manager and thought there would be some level of customer service applied here, especially because he was on duty the night before. I got a less than sincere apology from the spa manager and that was it. One of two solutions were available, make someone stay after hours and complete the massage or no charge us for the massage that did happen. Neither solution was offered. Did find out that one of our traveling group got a walk-in massage at 3:00 pm that basically took up my CONFIRMED time slot. Also, you might want to review your work out room. Several machines/stations don’t work very well!

    Room tip: Stay in a compound that makes it easier to access more than the hotel restaurant
    Date of stay: March 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Bret P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 8 May 2024

    Dear Guest

    Thank you for taking the time to share your experience with us.

    We continuously strive to provide only the best service possible to ensure that our guests return home with fond memories of the Fairlawns Boutique Hotel and Spa. It is with great sadness that we acknowledge your comments about the level of service received during your visit. We would like to assure you that this is by no means considered our standards. A thorough investigation was conducted and action taken to improve our standards.

    We would like to apologize for the level of service you received and look forward to welcoming you back in the future.

    Kind regards

    Michael Kewley
    Managing Director

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 April 2024

    We checked into this property as we were heading onto our onward trip and we’re excited to rest and relax.
    The property itself is beautiful but the service at lunch was super slow, food was terrible, the gym was tired and unclean, the spa also nothing to write home about. The cherry on the cake was the pizza we ordered at room service. Wow. In the history of pizza…the award for the worst pizza should go to fairlaws. We rate our stay on would we come back. Absolutely not. You have a great deal of work to do to get this properly up to 5 star standard.

    Date of stay: February 2024
    Trip type: Travelled as a couple
    1  Thank Mrsdine
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 12 April 2024

    Dear Guest

    Thank you for taking the time to share your experience.
    It is with great concern that we acknowledge your review, and would like to assure you that this is not considered to be Fairlawns standards. We are terribly sorry that our standards didn’t meet your expectations and would like to assure you that we are committed to improving the areas where we fell short. Should you wish to engage further to discuss the points raised we are open this.

    Kind Regard

    Michael Kewley
    Managing Director

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 February 2024 via mobile

    I had booked for a mani and pedi from a fairlawns spa gift voucher I had been given for valentines…(exciting).

    I got there and the service was certainly not 5 star. My therapist came to get me late and didn’t apologize. She then took me to the room for these treatments which is outdated and the energy was draining. The therapist wasn’t very friendly either.
    Then when I asked to have a French manicure I was told they didn’t have the polish to do a basic French gel manicure…(Shocking, I would have been better off with a gift voucher from Sorbet.)

    I left and will get my mani and pedi elsewhere.

    (5 star???)

    Date of stay: February 2024
    Trip type: Travelled solo
    Thank 3jsg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 4 March 2024

    Dear Guest

    Thank you for taking the time to write a review.

    It is with great sadness that we acknowledge your Fairlawns experience. A thorough investigation will be conducted, and we would like to assure you that this is not considered to be Fairlawns standards. As a five start establishment we strive for more and value your feedback.

    We look forward to an opportunity to welcome you back.

    Kind regards,

    Michael Kewley
    Managing Director

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 January 2024

    Only had a brief overnight stay but what a wonderful place. We had a room in the converted stables that was to die for. The evening meal in the restaurant was fantastic. Unfortunately we didn't stay long enough to use the Spa. Hopefully next time.

    Date of stay: January 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank GeoffNatalie
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 8 February 2024

    Dear Guest

    Thank you for sharing your experience. We appreciate your kind comment about the fantastic meal you enjoyed in our restaurant. We hope you will stay a little longer next time to experience our beautiful spa.

    Kind regards,

    Michael Kewley
    Managing Director

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 December 2023

    Such spectacular and peaceful grounds, but the rooms felt tired and dirty. Housekeeping also was lacking and in general it was an underwhelming experience staying at the hotel.
    I will say the spa was good, pity about the rest.

    Date of stay: December 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank RossLevin
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 9 January 2024

    Dear Guest

    Thank you for taking the time to share your experience.
    It is with great concern that we acknowledge your review, and would like to assure you that this is not considered to be Fairlawns standards. We are terribly sorry that our standards didn’t meet your expectations and would like to assure you that we are committed to improving the areas where we fell short. Should you wish to engage further to discuss the points raised we are open this.

    Kind Regard

    Michael Kewley
    Managing Director

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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